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Message Board > Patterns and Notions > fabricland Canada new pattern policy ( Moderated by Sharon1952)

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fabricland Canada new pattern policy
patterns no longer accessible by customers
fabb
fabb
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Date: 5/30/11 5:29 PM

I was in Fabricland today and I thought they were just rearranging the layout a bit but it turns out all the pattern cabinets are being turned toward the front register so they are employee-access only. So whoever is working the till also has to pull your pattern for you. If you need the envelope for fabric requirements, they pull out the pattern and give it to you.

Apparently their (theft) losses have been so great that they have implemented this policy Canada-wide effective immediately.

I'm saddened that first off people steal patterns to that extent and that the lineups for the till will be even longer if one person has to work the patterns and the register.

Vintage Joan
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In reply to fabb


Date: 5/30/11 5:54 PM

Quote:
I was in Fabricland today and I thought they were just rearranging the layout a bit but it turns out all the pattern cabinets are being turned toward the front register so they are employee-access only. So whoever is working the till also has to pull your pattern for you.

It's always been like this at the Fabriclands in my area. I only know of one Fabricland in this region that has self-service in patterns. I kind of like it that they have to pull the patterns for you -- the patterns stay organized and don't get damaged.

------
my shield and my very great reward ~ Gen. 15:1

Photo: A long time ago

Canadian Jane
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In reply to fabb


Date: 5/30/11 6:00 PM

I do go to Fabricland of course but I have to say I am not a fan - I think their fabric in way too many instances that I care to recall was absolute garbage for the price.

But I do agree this is a sad state of affairs that people resort to stealing patterns. How low can one go??

Those line-ups are nuts. One to get the fabric cut then another one at the till. The one at the cutting tables alone nearly drives me mad. I nearly always get behind someone with about 30 bolts of fabric.

I wonder if Fabricland realizes they probably lose even more money from people like me who eventually just give up and leave. I wouldn't do this if I have had fabric cut already but anything else - life is just too short.

I wonder though. I used to like to look at the pattern front and back and on occasion even look at the directions to see how hard/easy to sew or the fabric layout etc. I guess this won't be an option anymore. I can just imagine standing at the till perusing the pattern trying to decide which one I want to buy with a line up behind me.

------
Forgiveness does not excuse the behaviour. It prevents the behaviour from breaking your heart over and over again.

fabb
fabb
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In reply to Vintage Joan


Date: 5/30/11 6:04 PM

Quote: Joan1954

It's always been like this at the Fabriclands in my area. I only know of one Fabricland in this region that has self-service in patterns. I kind of like it that they have to pull the patterns for you -- the patterns stay organized and don't get damaged.


Really? I guess that's Fabricland West then even though she said it was new to Canada. I was very surprised because I've never seen that in Alberta or BC.

I'm curious as to who is stealing? My local FL is full of middle-aged women and they don't seem the shoplifting type.
Michelle T

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In reply to fabb


Date: 5/30/11 7:30 PM

I will have to check out my local store and see what they are doing. They just rearranged it and expanded, they have very little space at the till.

I am lucky, we rarely have lineups in the store, it is well staffed (with sewers) and nice and neat and tidy.

------
Proud parent of a Dwight International School Honour Roll Student

tourist
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thumbsup 1 member likes this.
Date: 5/31/11 10:43 AM

FL really needs to update and computerize. Handwriting the bill at the cutting table is a ridiculous time-waster and with all of their discounts and member specials, even the till printout is sometimes indecipherable. How much did I really pay for that fabric? I have no idea.

My bet is that people will ask for the pattern, take it away to "read" it and walk off with it anyway. And probably a good number of the "stolen" patterns are from people who absentmindedly tuck them into pockets or purses while waiting in one of those crazy long lines. Especially those older ladies whose minds are starting to go (see the hormone threads. )

------
http://bgballroom.wordpress.com to follow the progress on my next ballgown.

fabb
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In reply to tourist


Date: 5/31/11 11:01 AM

Quote: tourist
FL really needs to update and computerize. Handwriting the bill at the cutting table is a ridiculous time-waster and with all of their discounts and member specials, even the till printout is sometimes indecipherable. How much did I really pay for that fabric? I have no idea.



My bet is that people will ask for the pattern, take it away to "read" it and walk off with it anyway. And probably a good number of the "stolen" patterns are from people who absentmindedly tuck them into pockets or purses while waiting in one of those crazy long lines. Especially those older ladies whose minds are starting to go (see the hormone threads. )

You're absolutely right. The biggest LQS in town has wireless handheld devices that print out a label which is scanned at the register. FL could easily scan your card and print a label but I'm not holding my breath that that will happen in my lifetime.

Does anyone know who owns FL?
Vintage Joan
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In reply to Michelle T


Date: 5/31/11 11:06 AM

Quote:
I am lucky, we rarely have lineups in the store, it is well staffed (with sewers) and nice and neat and tidy.

Our FL is like that, too. There aren't many lineups, except sometimes at a members' sale on a Saturday (or when they had their moving sale several years ago!). This is probably because they seem to hire more than enough staff.

The fabric selection is also a real mix... some really nice things as well as some very ordinary things. Maybe it helps that the store is quite huge (in the space where Woolco was located years ago).

-- Edited on 5/31/11 11:08 AM --

------
my shield and my very great reward ~ Gen. 15:1

Photo: A long time ago

ElsaD
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ElsaD  Friend of PR
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Date: 5/31/11 11:33 AM

I'm heading to Fabricland today so will see if they're making the change in ours as well.

------
ElsaD

Coconuts
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Coconuts  Friend of PR
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In reply to tourist


Date: 5/31/11 11:49 AM

That or they're left somewhere random in the store, or if the person is dishonest rather than flaky, they're hidden until the next sale.

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