Old reviews on this site, I am wondering if anyone has ordered not in bulk?
pwduke76 replied...(1/2/13 2:22 PM) After another distributor fell through, I contacted trimfabric with a desperate plea to assist me in getting a 30 yard bolt of fabric from them to me in Murray Ky for my nieces wedding.
Around 10 pm on a Sunday night I got a response from a wonderfu ....more
gramma b (8/16/11 11:51 AM) Old reviews on this site, I am wondering if anyone has ordered not in bulk?
Date: 1/2/13 2:22 PM
After another distributor fell through, I contacted trimfabric with a desperate plea to assist me in getting a 30 yard bolt of fabric from them to me in Murray Ky for my nieces wedding.
Around 10 pm on a Sunday night I got a response from a wonderfully caring woman named Jenny. She was more than happy to assist me in getting my transaction processed.
The following day, I called and spoke with a very kind man named Scott who helped expedite my order to assure it made it here on time.
Wednesday rolls around. I check UPS and find my order is not moving. I check my email to find a sincere apology from Jenny reminding me of the UPS holiday shipping schedule. I had forgotten about New Years Holiday! She explained to me that they did everything possible to get my order on its way to me. Including; calling UPS several times and even an employee taking the package to the UPS store; however, the package was too large to fit in the drop box.
They allowed me to upgrade my shipping options to Next Day Air to ensure my fabric arrives on time for my niece's wedding.
Although at this point my fabric has not arrived, I have had the opportunity to experience Customer Service at it's finest. The staff at TrimFabric go above and beyond to help their customers achieve their needs.
I am extremely grateful to have found such kind, caring and compassionate people on this project. If you are considering ordering from them.....know this: If I ever need fabric again, I will not hesitate to order from them! Neither should you!
* Advertising and soliciting is strictly prohibited on PatternReview.com. If you find a post which is not in agreement with our Terms and Conditions, please click on the Report Post button to report it.