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Sent a Comment to Hancock's and they replied!
gramma b
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gramma b
USA
Member since 7/25/08
Posts: 2995
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Date: 2/6/12 1:55 PM

I sent a note to their "Contact us" and received a 1-day reply and more questions for my location. Where does that happen?

I noted we'd like more flatfold knits and apparel fabric like their drapery/upholstery tables, as so many patterns are for knits only. Also suggested they store the fleece til September! And thanks for being a friendly store with ladies who know their sewing-- unlike those other guys--and not becoming crafty central, when we already have Michael's, HL, WM, JA, and small shops.

a7yrstitch
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a7yrstitch  Friend of PR
Intermediate
TX USA
Member since 4/1/08
Posts: 5798
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In reply to gramma b


Date: 2/6/12 2:10 PM

That's encouraging. I just checked and there is a Hancock's that I can get to in Houston when I'm in town. I'll give it a try.

------
I have no idea what Apple thought I was saying so be a Peach and credit anything bizarre to auto correct.

Mufffet
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Mufffet  Friend of PR
Intermediate
VT USA
Member since 8/14/05
Posts: 10758
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Date: 2/6/12 2:17 PM

When I bought my sewing machine online from Hancock's I emailed them twice first, and got fast, courteous replies with relevant information. I have ordered several times online for thread as well. We have no store within hundreds of miles from me, so I only get to a real Hancock's when I go West. :)

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"Be kind whenever possible. It is always possible."
--Dalai Lama

I have sewing machines

stirwatersblue
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stirwatersblue
Intermediate
KS USA
Member since 12/13/08
Posts: 3160
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In reply to gramma b


Date: 2/6/12 5:09 PM

Quote: gramma b
And thanks for being a friendly store with ladies who know their sewing-- unlike those other guys--and not becoming crafty central, when we already have Michael's, HL, WM, JA, and small shops.

Our Hancock's recently remodeled, and part of it was a total revamp of the craft section. It's a HUGE improvement. The store used to be filled with cheap RTW sweatshirts and fake Crocs, along with every other cheesy "As Seen on TV" gadget. It was like a dollar store with fabric. I'll take knitting and scrapbooking supplies over just plain JUNK any day!

As a seamstress WHO ALSO DOES OTHER CRAFTS, I cannot begin to tell you how deeply I appreciate being able to shop at ONE STORE, instead of having to drive all over town. I realize that's not the popular view here at PR, but it's the truth. It's funny how everyone wants Walmart to keep their fabric section even when it doesn't make money, but nobody wants Hancock to add other items that keep the customer base coming in.

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~Gem in the prairie

dove29

dove29  Friend of PR
Intermediate
USA
Member since 4/28/07
Posts: 1119
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Date: 2/7/12 0:36 AM

It's not the crafts, sweatshirts and knick-knacks that get me. Its' when there are crafts, sweatshirts and knick-knacks but I can't find some twill to make a pair of pants with.

JTink
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JTink
Intermediate
Member since 4/20/08
Posts: 5948
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In reply to gramma b


Date: 2/7/12 8:33 AM

Good for you Gramma. I've always felt that the head office of these places haven't got a clue what we really want, unless they hear from us. Our Hancocks is still a dive, but I can get better prices on (Absolutely) Cottons and some of the t-knits, than Hobby Lobby or Joanns.
With my Joanns moving from across the street from Hancocks, to a half mile down the street, I'm hoping it doesn't hurt my Hancocks. I did notice that there was an actual "crowd" at Hancocks yesterday. But it could be because the Joanns has become bare with the liquidation sales.

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