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Message Board > Miscellaneous > Hancocks! I'm so mad I could spit nails!!!!! ( Moderated by Deepika, EleanorSews, CynthiaSue)

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Hancocks! I'm so mad I could spit nails!!!!!
JTink
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JTink
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Date: 5/18/12 2:57 PM

Just came from my local Hancock store. I'm going to send another letter to corporate. This store is in the worst shape I've ever seen it. Shelves were empty. I know from past experience, they do not allow this store enough hours, to bring in people to get the work done. I've been told by the last two managers they had, it was up to them to personally see to it the floors got scrubbed. Meaning they would gather some very helpful friends and do this on the weekend nights after closing. Not getting any extra pay. They are now shuttling managers/assistant managers from the other store, about 15 miles away, to fill in till they can find a new manager. This has been going on for months. I spoke with an employee today(they all know me there:-). She was at her wits end. She said she loves the work, the people and the job, but corporate is just driving them to the brink of crazy. She said it feels like they are being set up to fail.

The other store(15 miles away) is in much better shape, has been given all kinds of attention and the shelves are always well stocked. This is sad. I see this store not surviving much longer and it's just a crime. I'm off to send corporate another stinging letter!!!!

PattiAnnJ
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PattiAnnJ
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Subject: Hancocks! Im so mad I could spit nails!!!!! Date: 5/18/12 3:01 PM

When this began happening at local JA stores, the stores where in the process of being closed.

------
I dont give them Hell, I just tell the truth about them and they think its Hell. Harry Truman

"Improvise, adapt and overcome." - Clint Eastwood/Heartbreak Ridge

jadamo00
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jadamo00
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In reply to PattiAnnJ <<


Date: 5/18/12 3:07 PM

That's exactly what I think is going on: corporate has totally abandoned this store and it's an almost certain sign that they simply intend to close it.

Really "thoughtful" of them to alert the staff. I guess they're hoping the employees just figure it out on their own...

j.

poorpigling

poorpigling
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In reply to JTink <<


Date: 5/18/12 3:57 PM


J.. it won't be of any comfort to you if they do close this store .. but here in Dallas we are use to driving much farther to get anywhere in town. Just try to be glad you will still have a Hancocks in your area.. many places no longer do.
When we moved into our present home there were at least two more Hancocks closer than the one I have to go to now.. Both those closed down also.. and one was just right outside the neighborhood. sigh.

I just advise you put some money aside for the upcoming ''we are closing '' sale..

JTink
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JTink
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Date: 5/18/12 5:01 PM

As much as I don't want to say it...I tend to feel the same as you ladies. This store has always been neglected. It's getting worse. I just rattled off a scathing letter to coporate. I sent a copy to myself. Wish I could post it here. In a nut shell, I told them it was time to get on the stick and take care of their employees, customers and stores. There are people all over this country who sew, with no options for material, (other than the internet), within 50 to 100 miles. They would love to see a Hancocks in their area. I told them to consider, scaling down the size of the stores(less rent and overhead), get rid of the crafts and bring in more fabric. I strongly suggested they look at individual demographics and not use a "one size fits all" mindset with their stores. That would be a new and novel idea

ShantiSeamstressing
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ShantiSeamstressing
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Date: 5/18/12 5:31 PM

Oh, JTink, I like the gist of what you wrote. Oh if only they would do that. I would love a Hancock's, even if I had to drive an hour.

(It does make me wonder, though...do the garment manufacturers not want the fabric places to sell fabric readily, so that it will seem easier to pick up "cheap" things at Walmart, etc. It makes me kind of wonder. Because that of course ends up being the net result; most people aren't willing to go to the trouble to hunt down fabric. But then again, with Project Runway....sewing seems to be making a comeback.) I don't know what to think.

gramma b
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gramma b
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In reply to ShantiSeamstressing <<
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Date: 5/18/12 6:08 PM

I sometimes think they are clueless that customers can buy online cheaper and with often better service than the stores. In talking to the long-time Hancock ladies, they did not know these places exist!
And male district mgrs. must think everyone just quilts or "sews" with fleece.
With someone like JoAnn's buying power, why are they selling a very few nice knits for $20/yd?! There would be no competition for fabrics, but they have a lot for any other crafts.

I also don't understand why there can be such a good selection of drapery/upholstery fabrics in the US, but not desired fabrics like knits. I have purchased H's rolls of drapery for a whole bay window on sale for $4 yd. There are still $7.99 outlets around for home decor (which can sell for $40 in JA) but not apparel.
-- Edited on 5/19/12 7:16 AM --



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Subject: Hancocks! Im so mad I could spit nails!!!!! Date: 5/18/12 7:04 PM

It's all about the bottom line for any company.

Sewing isn't profitable in a brick and mortar without the stuff most of us can do without. How much of your stuff comes from online vs. going to a store? Right there is some of the answer/problem.

I have a Hancock's that is both good and bad and a JoAnn and Hobby Lobby in the same area. Hancock's is hit and miss, JoAnn's is so bad I don't even go in there and Hobby Lobby is too expensive. 95% of my purchases come from online.

Area also plays a part in it. I live in a rural area, and the fabric is middle of the road. Some is great, some is awful. All depends. Dallas seemed to have a MUCH better selection, but then they have to compete with Harry Hines. Los Angeles has great fabric stores, but then again...they have the competition, as with NYC. All three areas has something I don't: a fashion district. (And it boils down to money...they're better because they have to be to make money. My rural area makes money offering whatever because there isn't competition.)

JTink
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JTink
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VA USA
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Date: 5/19/12 8:30 AM

I got a reply back from the "internet" customer service guy. He told me he was very sorry for the inconvenience I experienced and my letter was being forwarded to the "appropriate party" to make sure it is handled properly.

I sent another message back, thanking him for his actions and also mentioned that I hoped the letter he sent me wasn't the standard reply and my letter wasn't being treated as the typical "unsatisfied customer" complaint. I also mentioned, that I hoped, what was considered the "appropriate party" was not store level...this starts with coporate!

I know from past experience, when corporate receives a complaint they will drop it in the laps of the local store managers. In some cases that's the right action...not in this case.

We will see if I get another e-mail from the "appropriate party" or a phone call

jadamo00
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thumbsup 1 member likes this.
Date: 5/19/12 8:35 AM

When I was in advertising, Procter & Gamble had a saying: "Three little old ladies and a box of stationery can ruin a brand."

P&G took complaints very seriously for this reason. They had done some research and come up with some kind of formula that said, "For every letter written, 700 people felt the same way but didn't write."

I once wrote a TV commercial for Brown N Serve Sausages in which a little boy was playing a little tuba. We got one letter saying that the instrument we pictured in the spot was NOT a tuba, but a Sousaphone.

The Swift company worried about it!

j.

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