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Forum > Sergers, Coverstitch and Blindhemmers > Beware of this online sewing machine site ( Moderated by CarolynGM, Deepika)

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Beware of this online sewing machine site
Amsimmo
Amsimmo
Member since 5/10/12
Posts: 28
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Date: 6/8/12 3:19 PM

PLEASE beware when purchasing sewing equipment online. If I had done a complaint search of the vender I ordered from, I would not have been in the situation I am in. Sooooo sorry.
col47
col47
Florida USA
Member since 5/5/12
Posts: 67
Skill: Beginner
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In reply to Amsimmo

Date: 6/8/12 4:10 PM

What happen?
bellsew
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bellsew  Friend of PR
Washington USA
Member since 10/14/03
Posts: 393
Skill: Advanced
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Date: 6/8/12 5:58 PM

Which site?
Amsimmo
Amsimmo
Member since 5/10/12
Posts: 28
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In reply to col47
thumbsup 1 member likes this.


Date: 6/8/12 5:59 PM

I ordered a machine, opened the box, noted the damage, and notified the company. No response. I called to check up, thinking that maybe they didn't get my email to customer service. They did, and they said that someone would be contacting me in five days.

I had previously called them to say that my invoice showed that they would be including 100 free needles, and they said that was an error. I said that I only expected them because it was printed on the invoice that they sent me.

They had no intention of doing anything about that. My research shows me that that is a general business practice that they have adopted.

I have ordered thousands of dollars in equipment and notions online and I have NEVER encountered customer service like that.

After all of this, I have searched for this website and the word "complaint" and there were hundreds of cases just like mine.

So sad.

And this website is very well known. That's why I was fooled.
Amsimmo
Amsimmo
Member since 5/10/12
Posts: 28
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In reply to Amsimmo

Date: 6/8/12 6:01 PM

It is a site where they sell "all" kinds of "brands."
jadamo00
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jadamo00
New York USA
Member since 3/13/06
Posts: 1264
Skill: Advanced
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Date: 6/8/12 6:05 PM

Yikes! They DO have some awful feedback. Thanks for this post!














-- Edited on 6/8/12 6:53 PM --
jadamo00
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jadamo00
New York USA
Member since 3/13/06
Posts: 1264
Skill: Advanced
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Date: 6/8/12 6:10 PM

(duplicate post, sorry)


-- Edited on 6/8/12 6:53 PM --
Maia B
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Maia B  Friend of PR
Illinois USA
Member since 10/27/10
Posts: 5282
Skill: Advanced Beginner
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In reply to Amsimmo

Date: 6/8/12 7:05 PM

So sorry for your trouble, be sure to give them the negative reviews they earned, here, there and everywhere. Of course, insist they make it right.

------
🌸 Plenty of machines, mostly Berninas 🌸

bellsew
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bellsew  Friend of PR
Washington USA
Member since 10/14/03
Posts: 393
Skill: Advanced
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Date: 6/8/12 7:24 PM

Ah yes, been there, done that:( Once bought a demo serger from them, when it arrived, looked like it "had been rode hard and put away wet" as we say in horse circles:) I put the poor thing out of its misery:)
rebelina

rebelina
Member since 6/1/10
Posts: 156
Skill: Advanced Beginner
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Date: 6/8/12 8:10 PM

Good to know, thank you for telling us!

------
Bernina Aurora 430
Bernina Activa 125
Singer 403A
Singer 66 Lotus Treadle
Brother 1034D
Janome Coverpro 1000cp

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