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Forum > Miscellaneous > Murphy's Law: Waiting for the other shoe to fall ( Moderated by Deepika, EleanorSews, CynthiaSue)

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Murphy's Law: Waiting for the other shoe to fall
shaelawnsmom
shaelawnsmom
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CA USA
Member since 10/10/11
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Date: 6/13/12 4:46 PM

Well, I thought this week would go good, since there are issues with my Imagine serger, after I picked it up last week from the shop.
I took my serger back due to I had asked for the cut knives to be replaced. They cut, but, it drags and the cut knives are dull. You can tell. So, I have put my machine in the shop and asked for the knives to be replaced. When I pick up, I asked if they were replaced and the answer was always yes. Well, I took the machine back and explained that the knives were not replaced and explained why. I even showed what they machine was doing on fleece. Yet again I was told that the knives are new by one of the owners. At that point, Owner 1 asks Owner 2 if the knives were replaced. Owner 2 stated she has never replaced the knives on this machine due to they work and she never tested them on heavier fabric. Now, these people know me and know what I use my machine for. I take in this serger every 6 months for cleaning and such. Every time I take it in I ask for new knives. Owner 2, stated I never asked. I then pulled out all previous tags and pointed out that I requested new knives. I have had this machine for over 3 years, don't you think the knives are dull yet? DUH!! Also, the upper knife is slightly out of alignment with the bottom. How can you miss that??? Now I have to wait another 4 to 5 weeks for my machine to be fixed.... These people got upset with me due to I was bringing it back and I was irritated by this. Sadly, this is the only BL dealer in this county. The closest one is 4 hours either south, east or north. AAAAHHHH!!!
Fast forward to today. Got home from Dr. appt. We opened the door to go pick up DD and there is a letter taped to our door from our landlords. GUESS WHAT!!! We got a 60 notice to move due to the landlords want us out to work on this house. Great, now we are running to find a place to move and putting in applications! Since there are 2 business being ran out of this house, OH BROTHER!!! I will need help!!!
Ok, Murphy, I am now asking to stop and let me deal with this. On the flip side, it will allow me to go through stuff and thin out items that I no longer need!!!

I am off to tour a new place. Wish me luck!!!

Lady_Mame
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Lady_Mame
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WA USA
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Subject: Murphys Law: Waiting for the other shoe to fall Date: 6/13/12 5:28 PM

Yeegads. You need a margarita, and quick!

------
Needle Needle Straight and Slim, Dust and Sweep the House for Him! --Grimm Fairy Tales

GrandmaNewt
GrandmaNewt
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NV
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In reply to shaelawnsmom <<
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Date: 6/13/12 5:29 PM

That bites that you got a notice to move Hopefully you will find a great place and in the end see this upcoming move as a blessing in disguise.


I cant understand why your dealer keeps your machine for so long just to replace knives. Heck, you could almost mail it back to the factory and get it back faster than 4 to 5 weeks! Knives only take a few minutes to replace, and maybe a few more minutes if they are out of alignment. I can see having to leave it overnight if the shop mechanic is backed up a bit, but 4 to 5 weeks is silly. You might be better making that 4 hour drive and getting better service elsewhere. And for the record, whenever I have a part replaced on my serger (Juki), my shop always gives me back the old part...proof that the work was done. I have gotten back dull knives and my broken lower looper. Maybe you should seek out a shop that does the same so you know the work has been done!

shaelawnsmom
shaelawnsmom
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Date: 6/13/12 10:57 PM

Thank you everyone for the words of encouragement.

@ Grannie Newt, I don't know why they are so behind. I do know that both owners work on machines and run the business. They also have classes, kid's camp sewing program; and many other sewing things going on. It has always been that way for as long as I can remember. The only thing I didn't mention was the price. $125.00 for cleaning and alignment. If you need any parts, that will raise the price even more. If you have an embroidery/does everything machine, that is $175.00. Yes, this is highway robbery. I am considering going out of the area.

@ Lady Mame, Please pass it over. I need a strong drink.

Good news, toured a new place, which is bigger than current address and 10 blocks away from current location. Application has been turned in, we will know in 5 days if we get it. Sadly, the rent is $125.00/mo more. But, 2 story townhouse and 1.5 bathrooms. OHHH... we have never had 2 toilets in our houses ever!!! This is a treat!!!!

a7yrstitch
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a7yrstitch  Friend of PR
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In reply to shaelawnsmom <<


Date: 6/13/12 11:07 PM

Good luck on everything, especially the move. Keeping my fingers crossed for you that the forced move does, indeed, become a blessing.

------
I have no idea what Apple thought I was saying so be a Peach and credit anything bizarre to auto correct.

diane s
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diane s  Friend of PR
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Subject: Murphys Law: Waiting for the other shoe to fall Date: 6/13/12 11:26 PM

Usually you change the upper knife several times before you change the lower knife. It's really easy to change the upper blade, buy a spare and do it yourself.

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My grandmother taught me to sew when I was 10, and I've been sewing ever since.

LuceLu
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LuceLu  Friend of PR
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In reply to shaelawnsmom <<


Date: 6/14/12 8:29 AM

Ok, this is my suggestion. Once you have your machine back, start calling other places, even if they are a distance. Talk to the owner or tech there. Explain you live at a distance and have found the current situation unreliable. See if you can make an appointment for machine upkeep so when you go there, they can do the work on your machine and you can then take it home after a short wait-- say an hour or two. This is the arrangement my friend and I have at a shop in a nearby state. It takes about 3 hours to drive there and they are very understanding. The tech will even get on the phone with my friend's husband to see if he can resolve an issue at home w/o charge. Babylock sergers are not cheap and the shop should be willing to do everything in their power to keep their owners happy. The prices you are charged are ridiculous for the amount of service work you bring them. The wait time is ridiculous too-- are they sending the work out?

shaelawnsmom
shaelawnsmom
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CA USA
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Date: 6/14/12 9:43 AM

Thank you everyone for your words of encouragement.

@LuceLu: No they don't send their work out. It is done there in the shop. They at one point had 3 more techs and were only out 2 weeks. Sadly, one tech is fighting cancer. The other 2 were their adult children. The children quit working for them for good reason. I once asked about hiring a new person, they said they could not afford it. Which is understandable in this economy; but, they are the only BL, Viking, Berina dealer in this county.

poorpigling

poorpigling
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In reply to shaelawnsmom <<


Date: 6/14/12 10:26 AM


I have been hearing reports that there is a serious shortage of techs now to work on sewing machines..

Sounds like moving is turning out to be a good deal. Sometimes in life we need a push to move ourselves forward.. and your landlord did it for you. You sound very excited about your new place.. and I bet you will love it there.

PattiAnnJ
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Subject: Murphys Law: Waiting for the other shoe to fall Date: 6/15/12 2:48 PM

Don't you fill out a service request?

Expect to replace the knives if you serge a lot of polar-type fleece - it's recycled plastic!

ETA: put a dab of red nail polish on the non cutting edge at the back of the knives. Only you will know it is there and will be able to tell if they have been replaced.


-- Edited on 6/15/12 2:50 PM --

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I dont give them Hell, I just tell the truth about them and they think its Hell. Harry Truman

"Improvise, adapt and overcome." - Clint Eastwood/Heartbreak Ridge

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