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Message Board > Machine Embroidery > Software help for Pfaff ( Moderated by Pyrose)

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Software help for Pfaff
hcox1975
hcox1975
Intermediate
AL USA
Member since 2/17/07
Posts: 4
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Date: 6/19/12 5:42 AM

I have had a Pfaff 300E for a while and we moved and now I can't get it to work. It will come on and it's hooked to the same computer as before. When I turn it on, it wants me to load the disk, which I can not find! I have looked everywhere! I found the cd holder but it was empty. I already contacted a dealer which was no help! It's just sitting here gathering dust. Does anyone have a spare pfaff cd? Can I bypass this on my computer and get it to work since its already downloaded?

Kemish
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Kemish  Friend of PR
Intermediate
CA USA
Member since 4/24/06
Posts: 277
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Date: 6/19/12 10:29 AM

I don't have the Pfaff you mentioned (I have the 4D Suite) so I am unable to give you specific advice; however, you may want to go to Yahoo Groups and join one of the Pfaff Groups and post your question there. There are several Pfaff Groups (may be one specifically for the Pfaff you own) and you may be able to get satisfactory response. I know the Pfaff Group that I joined helped me when I purchased a Pfaff CV. Hope this helps. Good luck.

------
Kemish

CdnSkier
CdnSkier  Friend of PR
IL USA
Member since 3/18/09
Posts: 218
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Date: 6/20/12 8:01 PM

Pfaff is no longer supporting the 300E software at all and the software will NOT work with Vista or Windows 7, only up to XP. Honestly your best bet is to replace it with a Brother machine like the 500 or if you want Disney the 950D. Either will give you the 4x4 embroidery area and take USB sticks so no special software is required.

------
Baby Lock Ellure Plus (BLR3), Pfaff Creative 4874 serger/coverstitch, Singer Rocketeer 500J, Singer 301A short-bed

"A woman is like a tea bag- you never know how strong she is until she gets in hot water." Eleanor Roosevelt

"Great minds discuss ideas; Average minds discuss events; Small minds discuss people." Eleanor Roosevelt

avancleve
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avancleve
AZ USA
Member since 7/11/07
Posts: 112
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Date: 6/21/12 2:01 PM

I have this CD. I can send you a copy. Let me know your info :)

hcox1975
hcox1975
Intermediate
AL USA
Member since 2/17/07
Posts: 4
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In reply to avancleve <<


Date: 6/23/12 6:12 AM


-- Edited on 6/23/12 6:14 AM --

hcox1975
hcox1975
Intermediate
AL USA
Member since 2/17/07
Posts: 4
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In reply to avancleve <<


Date: 6/23/12 6:17 AM

Thanks so much!!
Heather Cox
275 South Haven Circle
Odenville, Alabama 35120
hcoxrn@yahoo.com

TeeGee

TeeGee
Intermediate
CANADA
Member since 11/13/04
Posts: 805
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In reply to hcox1975 <<


Date: 6/23/12 10:41 PM

Quote: hcox1975
I have had a Pfaff 300E for a while and we moved and now I can't get it to work.When I turn it on, it wants me to load the disk, which I can not find! I have looked everywhere! I found the cd holder but it was empty. I already contacted a dealer which was no help!

I'm very surprised your Pfaff dealer didn't help you !
The Pfaff dealer I bought my Pfaff 300e from switched sewing machine brands.A couple of years ago I misplaced my 3D embroidery software CD.I contacted a Pfaff dealer I didn't even know in another town and had absolutely no problems to get a copy of the CD from that Pfaff dealer.

Quote: hcox1975
I found the cd holder but it was empty

The Pfaff dealer requested the product license code from the back of the CD cover,which I had written on a separate piece of paper and into my manual.I was told it might take a while to get the CD copy from Pfaff.But I received a copy of the embroidery CD within several weeks.

And a few days later I found my original CD where it was supposed to be.I just didn't see it,although I looked in the same place twice !

A word of caution,it may not be legal for just anyone to copy the Pfaff software and give it to someone else.I think the embroidery software is copyright protected ! It's best for the owner of the machine to contact the Pfaff company. Especially if a Pfaff dealer refuses to get a copy of the software for the original owner of a Pfaff sewing and/or embroidery machine.


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