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Message Board > Sergers, Coverstitch and Blindhemmers > Will my Babylock Imagine ever be okay? ( Moderated by CarolynGM, Deepika)

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Will my Babylock Imagine ever be okay?
fluff

fluff
Intermediate
MI USA
Member since 4/4/04
Posts: 80
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Date: 7/9/12 4:33 PM

Hi,
I need help, support and compassion from my fellow sewers! My new Babylock Imagine serger came today. My aunt, trying to be helpful, brought it upstairs to the sewing room and started pulling it out of the box. I told her not to, but she wouldn't stop. And guess what--she dropped it!!!!! One of the cone thread holders cracked off and the thread guide looks like it has been in a car accident. Of course, I have no idea how the inside of the machine is, other than that I when I plug it in, it seems to run. I feel just sick about this. Obviously, I know it has to go to the dealer, and I can feel all those dollars slipping down the drain. Even when it comes back from the dealer, I'm not sure that I'll ever feel that it's up to snuff. I guess I just needed to vent, not sure that there's anything to be done.

marymary86
marymary86
Intermediate
GA USA
Member since 7/20/08
Posts: 2588
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In reply to fluff <<


Date: 7/9/12 4:37 PM

your helpful aunt should buy you a new serger but I'm guessing that's not going to happen.

------
Mary


JEF
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JEF  Friend of PR
Intermediate
VA USA
Member since 7/27/05
Posts: 2568
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In reply to fluff <<


Date: 7/9/12 4:42 PM

You have my sympathy. What rotten luck.
jEF

------
"The trouble with quotes on the Internet is that you can never know if they are genuine." --Abraham Lincoln

allycovey
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allycovey  Friend of PR
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AR USA
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Date: 7/9/12 4:51 PM

THat is horrible I bet your aunt feels really bad too.

fluff

fluff
Intermediate
MI USA
Member since 4/4/04
Posts: 80
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thumbsup 1 member likes this.
Date: 7/9/12 4:58 PM

Yes, my aunt does feel bad. She is not offering a new serger, but will pay to have it fixed. Still, like I said, it's not going to be nice and new...ever.
Believe me, I know the difference between the important and not important things in life. Health, family, friends are the things that count. A serger is just a thing. And I didn't yell at my aunt at all. Still, I couldn't help crying...a lot!...today.

marymary86
marymary86
Intermediate
GA USA
Member since 7/20/08
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In reply to fluff <<


Date: 7/9/12 5:09 PM

You have the right attitude but wow ...

Hopefully nothing is messed up. A truck backed up over the hood of my car and it was fixed better than new. I couldn't believe that it really was better but it was. I hope they can fix it good as new.

Just a thought - some credit cards have a warranty for things like this. Maybe your serger is covered.

------
Mary


Nan Kay
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Nan Kay  Friend of PR
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Date: 7/9/12 5:13 PM

Take it to the dealer and explain exactly what happened so they know what to look for. It should be possible to replace all parts that are, or look damaged. Then the bad part really will be over! Once you get it back it really should be as good as new!
Of course it would accomplish nothing to be mad at your aunt, but I hope she learned something here.
I might share most things in my life but not my sewing stuff!!!! My children, even though they are adults still don't touch my scissors!

------
Nancy

Marie367
Marie367  Friend of PR
Intermediate
OH USA
Member since 5/28/11
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thumbsup 1 member likes this.
Date: 7/9/12 5:29 PM

Fluff, you have such a great attitude. You are a really good niece to not be mad at your aunt! Geez I would have cried too.

heathergwo
heathergwo  Friend of PR
Advanced Beginner
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Date: 7/9/12 6:16 PM

Oh wow... my heart is totally sick for you! I know it's nothing in the BIG SCHEME OF THINGS, but how awful!!! I'm very proud of you for not yelling at her, because i don't know that I would have been able to stop myself!

I will bet they can fix it good as new... just try to pick yourself up, know you've done the right thing, take it to the dealer and get it fixed good as new and on your "helpful" aunt's dime!!

This will hopefully teach her a lesson about touching other people's new things!

------
Brother Innovis 1250D
Babylock Enlighten
Singer Curvy 8763
Brother 1034D
Janome 385.19606
Brother 2340CV

LynnRowe
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LynnRowe  Friend of PR
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In reply to fluff <<
thumbsup 3 members like this.


Date: 7/9/12 7:16 PM

I'm more than happy to come over and smack your aunt upside the head, if that will help a bit.

Take it back to the dealer, they'll make everything all perfect again. Honest.

And aunt needs to BACK AWAY from the BL Imagine. For good!

PS; your baby is under warranty, so please don't worry, it WILL be good as new. They will likely replace the entire guide system, so it will be new again. Sounds strange perhaps...but now that you and the baby have been thru an owwie-boo-boo, you won't feel scared to use and play with it...know what I mean kinda sorta? It is a lot tougher than its pretty little self looks, and if there is damage that can't be 110% fixed, the dealer will just replace it. WARRANTY...a good thang.
-- Edited on 7/9/12 7:20 PM --

------
I heart Panzy, Pfaff Creative Performance, the sewing machine love of my life!
And Baby (Enlighten serger), Victor (BLCS), Rupert (Pfaff 2023-knits expert) Ash (B350SE-Artwork), Kee (B750QEE-Panzy's BFF), Georgie (B560-Kee's baby sister) and the Feather-Flock!

Most of all, I heart Woo (HimmyCat). Until we meet again, my beautiful little boy. I love you.

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