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Forum > Fabrics and more... > Denver Fabrics - my order has problems ( Moderated by CynthiaSue)

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Denver Fabrics - my order has problems
has this happened to anyone?
marymary86
marymary86
Intermediate
Georgia USA
Member since 7/20/08
Posts: 3176
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Date: 7/12/12 5:22 PM

I ordered two different knits - one was sold out.

They charged me for both (and that was the charge I saw on my debit card). Bottom of order says I was issued a credit on that card.

I just checked my account on line. No credit.

It seems to me the credit should have been issued when the fabric was being cut and shipped.

Am I jumping the gun? I just tried to call and they're closed because Denver Fabrics is actually in St. Louis (they close at 4!)

------
Mary




Member since 12/31/69
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Date: 7/12/12 6:04 PM

I have this happen at other companies. I never shop Denver Fabrics, and have placed a whopping 2 orders with FFC in the last decade or so.

Many business will charge you right quick for the items, then issue a refund...which can take up to 3 weeks for you to get back.

nicegirl
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nicegirl
Intermediate
District of Columbia USA
Member since 5/10/06
Posts: 1724
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Date: 7/12/12 7:35 PM

For whatever ridiculous reason, although charges appear instantaneously, with *any* company from which I've received a refund it takes 1-3 weeks to show up. So it's probably not Denver here.

That said, I made my last order to FFC/Denver 2 years ago and will never order from them again. Horrible customer service.

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http://theslapdashsewist.blogspot.com
=================
2007: purchased 115+, sewed 105+
So close to parity, yet so far

Trying again in 2008
Yards purchased: 133
Yards sewn: Somewhere around 95

2009? I give up

heathergwo
heathergwo  Friend of PR
Advanced Beginner
California USA
Member since 11/14/11
Posts: 958
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Date: 7/12/12 8:32 PM

I agree w/ the others. Refunds take twice as long as purchases to show up. If it would make you feel better, go ahead and call to confirm you're to get a refund and when you should expect it. That's just for peace of mind though as you prolly won't see it for a week or more.

Good luck!

------
Brother Innovis 1250D
Babylock Enlighten
Singer Curvy 8763
Brother 1034D
Janome 385.19606
Brother 2340CV

SecondHandRogue
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SecondHandRogue  Friend of PR
Advanced Beginner
Rhode Island USA
Member since 12/28/05
Posts: 656
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Date: 7/12/12 10:42 PM

I know people are mixed on Paypal, but refunds are very quick.

I placed an order with Elliot Berman last night before the sale ended, and gave instructions to change a few 2 yard cuts to 1.5 yards. I knew that I'd have to wait for a refund this way, but it's the only way they can process half yards.

My refund showed up this morning. I was floored, I figured I had days or weeks too.



Member since 12/31/69
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Date: 7/12/12 11:04 PM

Paypal holds my refunds for 1-2 weeks, too, so there's no difference except my DH doesn't know about the purchases since I get paid that way.

Rybe

Rybe
Intermediate
Oregon USA
Member since 2/18/09
Posts: 336
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Date: 7/12/12 11:37 PM

I ordered from them a few years ago. I had them screw up my order. Twice. I forget if I got a refund in the end, but I got 10 yards of free fabric? Hehe, obviously my problem was different, but they DID try to fix it, so I'd call themNot to say they're a great company, but they weren't trying to be weasels to me?

LynnRowe
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LynnRowe  Friend of PR
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British Columbia CANADA
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In reply to marymary86 <<


Date: 7/13/12 0:07 AM

Sorry to hear one was sold out, hate when that happens! Denver Fabrics an be slow as molasses, especially to Canada, but they've always eventually made things right if I had any problems.

------
I heart Panzy, Pfaff Creative Performance, the sewing machine love of my life!
And Baby (Enlighten serger), Victor (BLCS), Rupert (Pfaff 2023-knits expert) Ash (B350SE-Artwork), Kee (B750QEE-Panzy's BFF), Georgie (B560-Kee's baby sister) and the Feather-Flock!

Most of all, I heart Woo (HimmyCat). Until we meet again, my beautiful little boy. I love you.

marymary86
marymary86
Intermediate
Georgia USA
Member since 7/20/08
Posts: 3176
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Date: 7/13/12 11:39 AM

I called them and the CS rep said it's getting applied today.

I know in a store they apply the credit right then. I don't understand why they can't apply the credit when they are processing your order.

It's not the ten bucks; it's the policy that bugs me. It makes me wonder if I hadn't noticed if the credit would have been applied.

On another note, Dell computers drives me nuts for the opposite reason. I buy my laptops from their outlet and the computers are great. But the charge never shows up for weeks! I start to feel conflicted like I should point out the error but I know I'll get a foreign rep and the order will get even more mucked up. I don't want a double charge that's for sure - not for a computer. It eventually shows up but the last time it was seriously more than a month. I want to scream "Dude! You're a computer company for crying out loud!"

------
Mary


niki913
niki913
Intermediate
New York USA
Member since 11/1/09
Posts: 31
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In reply to marymary86 <<


Date: 7/13/12 1:14 PM

Yes,they did that to me too and that's why I've never ordered from them again and told them.

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