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Discover Magazine
Great response to my complaint
AdaH
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AdaH
Iowa USA
Member since 11/21/09
Posts: 2493
Skill: Intermediate
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Date: 8/17/12 5:32 PM

I always think a personn should let others know when a company does a good job and the people at Discover Magazine have done a good job.

I am a subscriber and have been bombarded with phone calls wanting me to renew my subscription. I have had 4 (maybe 5) calls in the last 2 days.

This is not the first time that I have received a serirs of phnone calls about renewing my subscription. The same thing has happened a couple of times in the last couple of years.

This morning the gal on the phone was rude and lied to me. I had had enough. So I searched wikipedia for the company who owns it and called them. (I love the internet)

The first plus was a "real" person answered the phone, how wonderful was that. The second plus was the person, Martha, who I was transfered to actually listened to me and said she would look into this. I have no idea if this will happen but it felt good non the less to hear someone respond to my problem.

Oh I also left a post on the magazine website about these phone calls and got a response from that message.
"If people are still calling and asking you to subscribe after you've already refused, they may be coming from a fraudulent source. Thanks for bringing the problem to our attention."

I have no idea if that is the case but at least someone did respond and they were polite.

I find it odd that I am so excited that a company actually responded in a positive way to my complaint that I have come here to write about it.

------
Ada

gramma b
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gramma b
USA
Member since 7/25/08
Posts: 3222
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Date: 8/17/12 5:37 PM

I wonder if they are paid on commission for new subscribers?

I always get a response from Hancock's right away, just hope some of our suggestions make it to the top!

Elona
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Elona  Friend of PR
Member since 8/24/02
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In reply to AdaH <<


Date: 8/17/12 8:04 PM

Thanks for posting this, Ada. You did good.

People often assume they are powerless to affect corporate behavior, but it's possible to have a surprising effect. Back before there was any internet, I'd go to references like Standard & Poor's, look up the info of the business I was interested in, and then write the president or CEO of the division I wanted to contact.

I always got results, and often got refunds. Once, the company wrote me to tell me I had an appointment with an employee who had been rude to me. When I arrived, she was jittery and in tears, apologized profusely, and virtually bowed when she was done. I have no idea what they had said to her in private, but it certainly did the job.

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