Sewing Patterns, Pattern Review, Sewing Classes, Sewing Machines and Sewing Machine Reviews!
Platinum Sponsor: Stylish Fabric
Over 20,000 of high quality reorderable fabric

[SIGNUP - FREE Membership & 1 FREE Sewing Lesson ]
[Sewing Classes|Shopping Bag Your Shopping Bag|Login|Help]
Sewing Review and Pattern Reviews Sewing Knowledge Base Sewing Patterns Sewing Classes & Sewing Lessons Sewing Machine & Embroidery Machinery Sewing Message Boards Sewing merchants Blog Help/FAQ About Pattern Review
Enter your e-mail address:




Advanced Search
Tags
New to PR?
Sewing Machines
Compare Sewing Machines
Sewing Machine & Serger Reviews
Embroidery Machines
Sewing Reviews
Sewing Patterns
Review Gallery
Sewing Books
Sewing Supplies
Sewing Websites
Sewing Stores
Sewing Class Reviews
Sewing Expo Reviews
Sewing Tips & Techniques
Sewing Podcasts
NEW!Fabric Glossary
Sewing Review Requests Add a Review Request
Your Account
Edit Profile
My Page
Favorites
Wish List
Pattern Catalog
Notifications
Friends of PR
Join Friends of PR
Find a member
Deal Corner
Photo Album
Calendar
Chat Room
Chat Schedule
Chat Transcripts
Sewing Classifieds
Add a Classified
Sewing Contests
enter contest
contest report
contest gallery
Favorite Links
reviews with comments
merchant gallery
article archive
newsletter archive
Craft Resources
contact info
shipping rates
returns & refunds
testimonials

Platinum Sponsor - Stylish Fabric
Stylish Fabric
You are not logged in. Login here.



Message Board > Sewing Machines > Letter from Juki ( Moderated by Sharon1952, EleanorSews)

Please LOGIN or Join PatternReview
Go to Page:
Letter from Juki
Regarding the TL2010Q
Sonoma33
star
Sonoma33  Friend of PR
Intermediate
CA USA
Member since 5/10/09
Posts: 1851
Login to reply to this post

Date: 9/1/12 6:33 PM

Anybody else receive a letter from Juki stating that there was a batch of machines (mine included) that have a faulty thread trimming solenoid? And saying that they want to exchange the machine for a brand new machine of the same model?

I found it odd that they were not offering to fix the machine, but instead want to completely replace the machine. My husband, being the cynic that he is says we better make sure this is the real deal before putting the machine in the mail if we must send it back before receiving the replacement. I'm not really worried, but thought I would ask if anyone else received such a letter.

I have not had any trouble with my machine--the only part I consider faulty is the threader--and it isn't really faulty--just not nearly as nice as those on other machines. Otherwise I think this machine is darn near perfect. That said, if it has a faulty part I do think I want to exchange it since it could have issues in the future, and the cutter is one of the best things about the machine.

------
Berninas 830LE ♥ Artista 630PQE ♥ 930 Record ♥ Juki TL2010Q ♥ Pfaffs Creative Performance ♥ Passport 2.0 ♥ Singers 221 ♥ 301 ♥ 500a ♥ Kenmore 1040 ♥ Elna 'Grasshopper' ♥ Tacsew T500 ♥ Babylock Evolution

PortlandMaine
star
PortlandMaine  Friend of PR
Advanced Beginner
ME USA
Member since 1/29/11
Posts: 2181
Login to reply to this post

thumbsup 3 members like this.
Date: 9/1/12 7:22 PM

OK - your DH was right .. the letter was from me.

I really am thinking about the JUKI!

------
Quilting up a storm!

Sonoma33
star
Sonoma33  Friend of PR
Intermediate
CA USA
Member since 5/10/09
Posts: 1851
Login to reply to this post

In reply to PortlandMaine <<


Date: 9/1/12 7:24 PM

It is awesome! I think you would love it.

------
Berninas 830LE ♥ Artista 630PQE ♥ 930 Record ♥ Juki TL2010Q ♥ Pfaffs Creative Performance ♥ Passport 2.0 ♥ Singers 221 ♥ 301 ♥ 500a ♥ Kenmore 1040 ♥ Elna 'Grasshopper' ♥ Tacsew T500 ♥ Babylock Evolution

PortlandMaine
star
PortlandMaine  Friend of PR
Advanced Beginner
ME USA
Member since 1/29/11
Posts: 2181
Login to reply to this post

Date: 9/1/12 7:42 PM

The Juki takes normal home machine needles -- that right?

------
Quilting up a storm!

Mufffet
starstarstarstar
Mufffet  Friend of PR
Intermediate
VT USA
Member since 8/14/05
Posts: 10479
Login to reply to this post

In reply to Sonoma33 <<


Date: 9/1/12 7:48 PM

I bet you are going to call the JUKI people here in the US about this. I think your DH is correct, but it *IS* probably true. Who knows. Interesting to know what you find out!

------
"Be kind whenever possible. It is always possible."
--Dalai Lama

I have sewing machines

SouthernStitch
starstarstar
SouthernStitch  Friend of PR
Intermediate
LA
Member since 8/24/02
Posts: 9669
Login to reply to this post

In reply to Sonoma33 <<


Date: 9/1/12 8:05 PM

Sounds fishy. Id check with the dealer.

------
Bernina 780, and 530
Juki TL2010
Babylock Evolution
Singer 403a

When life gives you green velvet curtains, make a green velvet dress.

Sonoma33
star
Sonoma33  Friend of PR
Intermediate
CA USA
Member since 5/10/09
Posts: 1851
Login to reply to this post

In reply to PortlandMaine <<


Date: 9/1/12 8:08 PM

Yep! It sure does.

------
Berninas 830LE ♥ Artista 630PQE ♥ 930 Record ♥ Juki TL2010Q ♥ Pfaffs Creative Performance ♥ Passport 2.0 ♥ Singers 221 ♥ 301 ♥ 500a ♥ Kenmore 1040 ♥ Elna 'Grasshopper' ♥ Tacsew T500 ♥ Babylock Evolution

Sonoma33
star
Sonoma33  Friend of PR
Intermediate
CA USA
Member since 5/10/09
Posts: 1851
Login to reply to this post

In reply to Mufffet <<


Date: 9/1/12 8:13 PM

The letter is from Juki North America. The address on the letterhead matches the address on their website. They said to call (same number as website) or email, but they didn't include an email address. I went ahead and looked up contacts on their site, and the letter is from someone not listed. There is someone else listed in that role--so I will reach out to them on Monday. I think I will also reach out to my dealer to double check.

The letter references my serial number. So, it probably is fine. I have the original box and everything, so its not like somebody found info on a box thrown away...

The letter states how important it is to have satisfied customers so although I may never have a problem, because mine was manufactured with a set where they found the faulty part they want to replace it to ensure happy customers.

I'd consider that GREAT customer service.

------
Berninas 830LE ♥ Artista 630PQE ♥ 930 Record ♥ Juki TL2010Q ♥ Pfaffs Creative Performance ♥ Passport 2.0 ♥ Singers 221 ♥ 301 ♥ 500a ♥ Kenmore 1040 ♥ Elna 'Grasshopper' ♥ Tacsew T500 ♥ Babylock Evolution

Maia B
star
Maia B  Friend of PR
Advanced Beginner
IL USA
Member since 10/27/10
Posts: 4474
Login to reply to this post

thumbsup 2 members like this.
Date: 9/1/12 8:39 PM

Huh! Interesting!

I got a similar letter from Singer about my Featherweights. Which is weird because I bought mine used, obviously, so how did they know the serial numbers? I'm to send them to an address in Canada...

------
🌸 Plenty of machines, mostly Berninas 🌸

Sonoma33
star
Sonoma33  Friend of PR
Intermediate
CA USA
Member since 5/10/09
Posts: 1851
Login to reply to this post

In reply to Maia B <<
thumbsup 1 member likes this.


Date: 9/1/12 8:45 PM

Bwhahahaha. I bet I know where they are headed!

------
Berninas 830LE ♥ Artista 630PQE ♥ 930 Record ♥ Juki TL2010Q ♥ Pfaffs Creative Performance ♥ Passport 2.0 ♥ Singers 221 ♥ 301 ♥ 500a ♥ Kenmore 1040 ♥ Elna 'Grasshopper' ♥ Tacsew T500 ♥ Babylock Evolution

Go to Page:
Please LOGIN or Join PatternReview
printable version Printable Version

* Advertising and soliciting is strictly prohibited on PatternReview.com. If you find a post which is not in agreement with our Terms and Conditions, please click on the Report Post button to report it. Sewing Machines >> Letter from Juki

Merchants on PR
Fitz Like a Glove Ironing Board Cover
Made In Australia
Deals!
SewBaby
Unique Sewing Patterns
Deals!
Budo Bear Designs
Asian Designs
Web site
Patterns from the Past
vintage sewing patterns
Deals!
Elliott Berman Textiles
Fabrics for Greater Ideas
Deals!

Copyright © 2014 PatternReview.com® , OSATech, Inc. All rights reserved.
Conditions of Use | Posting Guidelines | Privacy Policy | Contact Us
Online Sewing Classes
Blueprints to Blue Jeans
Fee: $29.00
(Regular $49.00)
Blueprints to Blue Jeans

Online Sewing Classes
Serging Ahead with your 5 Thread Serger
Fee: $29.00
(Regular $49.00)
Serging Ahead with your 5 Thread Serger

Neue Mode 23215 coat
photo
Review by Tini on 2/1/05
Read Review

Blank Slate Coastal Cargoes Digital Pattern
Blank Slate Coastal Cargoes Digital Pattern

Details
Price: $7.95
Add to Bag Add to Bag

Sis Boom Marco Shirt for Men Digital Pattern
Sis Boom Marco Shirt for Men Digital Pattern

Details
Price: $10.00
Add to Bag Add to Bag

Stretch & Sew 375
photo
Review by ButtonFait... on 1/31/11
Read Review

Fusible Interfacing DVD
Fusible Interfacing DVD

Details
Price: $14.95
Add to Bag Add to Bag

Victory Hazel Paper Pattern
Victory Hazel Paper Pattern

Details
Price: $19.95
Add to Bag Add to Bag

Simplicity 2542 Pattern ( Size L-XL )
Simplicity 2542 Pattern ( Size L-XL )

Details
Price: $16.95
Add to Bag Add to Bag

McCalls 6656 Pattern ( Size XSM-SML-MED )
McCalls 6656 Pattern ( Size XSM-SML-MED )

Details
Price: $18.95
Add to Bag Add to Bag

Subscribe to PR Message Board Feed Subscribe to the PR Message Board Feed Add to My Yahoo! Subscribe at NewsGator Online Subscribe at Bloglines Add to MyMSN