vivadiva
Intermediate
Member since 11/24/11
Posts: 12 |
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Date: 10/17/12 9:30 AM Dear everyone,
I am checking to see if other people have experienced any problems with delivery of patterns from the above website. I ordered on 30th September and received an order confirmation. Money was taken from my account. After two weeks I emailed them to see what the status of the order was, and received a one line email "We'll check". I've heard nothing else. I have been emailing daily and also tried calling the number on the receipt, but it has an odd message saying that it isn't a registered number.
Does anyone have any advice. I ordered from UK.
Thanks!
Susan |
JocelynJ
Intermediate
WA
Member since 11/29/11
Posts: 196 |
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Date: 10/17/12 11:16 AM I ordered 2 patterns from them a few weeks ago. I received them--maybe not in a timely manner, as I would from Amazon, but I could wait, so it was no big deal. I didn't need to contact them--but your problem sounds like a big deal. Nice to know ahead of time, tho I am sorry it happened to you. |
vivadiva
Intermediate
Member since 11/24/11
Posts: 12 |
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Date: 10/17/12 12:14 PM Thank you Jocelyn. I just want to go ahead and sew the new patterns! I would just like them to email me to reassure me!!!
Best wishes,
Susan |
IngridTheresa
 
Intermediate
SOUTH AFRICA
Member since 7/23/10
Posts: 3 |
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Date: 10/18/12 6:31 AM I've ordered from them a number of times (from South Africa) and only once waited longer than expected for international mail (and then the problem was with the local customs and excise). In general I can recommend them. |
halleyscomet
Intermediate
PA USA
Member since 3/27/07
Posts: 1390 |
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Date: 10/18/12 10:20 AM I've just downloaded patterns from them with no problems. |
Patti B
Intermediate
OR USA
Member since 9/29/02
Posts: 2252 |
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Date: 10/18/12 10:35 AM The only time I ordered from them wasn't a happy experience. The pattern was never sent, they responded to no emails and only refunded the cost when I said that I would be filing a complaint. Still no email. Other people may have success with them but they are permanently off my list. ------
Patti
R-r-r-ripping my way to fitting success
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Miss Fairchild
Advanced
USA
Member since 8/24/02
Posts: 7110 |
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Date: 10/18/12 10:46 AM I've ordered several non-downloadable patterns from them; only one wasn't in stock and they let me know about two weeks later. Come to find out, it was OOP. I've been pretty happy with them. ------
"We don't impose our rhythm on Nature. The key is to respect and live within Her." Jean-Charles Boisset, Winemaker
"And no, now that you asked, I didn't enjoy that play one bit, and I'd like a refund" Signed, Mrs. Lincoln
My Etsy shop: auntmaymesattic
My blog: auntmaymesattic.wordpress.com
Avatar: First place award for jacket at county fair |
Elona
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CA USA
Member since 8/24/02
Posts: 7452 |
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 1 member likes this.
Date: 10/18/12 11:22 AM The owner, MargotG (Margot with a 't') is a member here at pr. You could pm her. I have usually found her very responsive.
-- Edited on 10/19/12 7:15 PM -- |
cocosloft
Advanced
FL USA
Member since 3/17/12
Posts: 127 |
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Date: 10/18/12 11:28 AM I have always been happy with them, love that they have so many Indie pattern designers available. ------
Coco |
vivadiva
Intermediate
Member since 11/24/11
Posts: 12 |
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Date: 10/18/12 4:41 PM Thank you everyone for your comments. It reassures me that there must be a "blip". I shall work out how to pm Margo. Best wishes, susan |
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