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Forum > Sewing Machines > My Brother XR9500PRW machine :( ( Moderated by Sharon1952, EleanorSews)

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My Brother XR9500PRW machine :(
Help?
tigrema
tigrema
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California USA
Member since 3/20/06
Posts: 36
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Date: 1/3/13 2:13 AM

So, I just got this machine. I thought it was great. Until Iactually started to use it...
When I sew at a fast speed, or even a medium speed, it sounds BAD. Like the needle is hitting something or the feeddogs are doing something. I don't know what, but I'm pretty sure it's not supposed to sound like it does. Sometimes it does not make the noise. I changed the needle position from left to center (that's what I am used to, anyway). It made no difference.

I'm also concerned because the needle plate is made of PLASTIC and is not very securely attached to the base. It comes off to clean under there, but it seems it should stay a bit more secure than it does.

Any insight??
I think I'll call Brother tomorrow, but this really sucks :(

PattiAnnJ
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PattiAnnJ
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In reply to tigrema <<
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Date: 1/3/13 11:33 AM

I have a babylock with the plastic needle plate and I doubt if this is what is causing the noise.

Refer to the maintenance section of the manual to make sure the plate is "clicked" into place.

Now, on one of my other machines does make a noise that sounds like the needle is pounding the fabric. Changed the needle and that was not it. Unthreaded, removed bobbin and "sewed" a folded piece of muslin and it was whisper quiet. You might try this and add your results (if there is a difference) to the service request.

If you call your dealer, ask if they can look at the machine while you wait and you may be able to save yourself two round trips to the shop.

------
"Improvise, adapt and overcome." - Clint Eastwood/Heartbreak Ridge

bessiemae
bessiemae
Intermediate
Ohio USA
Member since 4/15/06
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Date: 1/3/13 12:11 PM

How is the stitch quality?

My Brother makes a noticeable " clunk" sound when the timing is off. The needle will hit the bobbin case or even a burr on the needle plate, without a change in stitch quality. Broken needles, sewing over pins, and user error have been my sentinel events.

------
Brother Innovis NX650Q; Brother Nouvelle 1500; Brother CS6000i; Brother 1034D; Janome 1000CPX

tigrema
tigrema
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California USA
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In reply to bessiemae <<


Date: 1/4/13 1:40 AM

Well, I called today and rep walked me through cleaning out bobbin case. I did find what looks like a chip or burr in the bobbin case, but not sure.

HOWEVER, after brushing out bobbin case and removing and reinstalling needle, I tried sewing at high speed while rep on phone and the clunking was gone! Rep said from what she could hear it sounded good. I agreed. Hope it stays good.

What I wonder, though, is if it was a matter of being linty, how did it have so much lint to cause the problem straight out of the box??

My mom ordered this for me off the United Airlines Rewards site, and I wonder if they didn't sent a refurbished machine?

Before cleaning it, I thought it might be the timing, as I recall seeing a review somewhere about this model or a similar one where a person was having a similar problem. Turned out to be a timing issue.

I'm just hoping it continues to sound good, as the nearest "authorized service center" is 40 miles roundtrip, which I find bizarre in such a densely populated urban area (San Francisco Bay Area). There's not even one in SF!



sewfrequent

sewfrequent
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Texas USA
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In reply to tigrema <<


Date: 1/4/13 8:09 AM

Glad you got it working but I do hear you on how there could be build-up of lint if you're the first and only owner of it? It sounds as though this is literally brand new. Did you use it on terry cloth or fleece as a first project when it was working? Did you see anything remiss when you took it out of the box? Everything sealed? Did it have a needle in it? does the foot pedal look new? If you believe this was a used/refurb unit, maybe let the seller know this bc they may not even be aware they are sending out used machines. It'll be interesting to hear what they say/do so let us know!

LaurenEmme
LaurenEmme
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California USA
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In reply to tigrema <<


Date: 1/4/13 10:37 AM

I would say that over the last few years I have encountered many instances when I've ordered something online where it looks as though I've received someone else's return. Not necessarily a refurbished item, just something that isn't packaged quite as it should be from the manufacturer, etc. I got an espresso maker once that even looked like it had been used (Kohl's, I'm looking at you..) And I do know of many retailers that simply receive a return, give the item a scant glance and back on the shelf it goes.

If you're bothered by it, by all means pursue exchanging it, but otherwise it does sound like the lint was the problem. My Brother was really sensitive to lint in the bobbin area but as long as I cleaned it out after every project it was fine.

------
Bernina 330
BabyLock Ellure Plus BLR3
BabyLock Imagine
Singer 221
Singer 237 converted to treadle
Singer 27 treadle
Necchi BF

ShantiSeamstressing
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ShantiSeamstressing
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In reply to LaurenEmme <<


Date: 1/4/13 4:41 PM

Quote: LaurenEmme

If you're bothered by it, by all means pursue exchanging it, but otherwise it does sound like the lint was the problem. My Brother was really sensitive to lint in the bobbin area but as long as I cleaned it out after every project it was fine.

I agree with this. I'm rather over-meticulous about bobbins and the hook race and threading the needle....they are such humble little parts of the process but it's embarrassing the number of times in the past (when I was a new sewist) I'd hear such dreadful clunking sounds, all for a whisper of fuzz; or get nightmarish thread nests, all for a simple needle or bobbin procedure. Then again, I've never sewn on a $1000+ machine, and I also wonder if they are a lot less finicky. My two main machines are about $350 and $80. I'm so very glad you were able to resolve the issue and are back to happy sewing!
PattiAnnJ
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PattiAnnJ
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Date: 1/4/13 5:30 PM

A new machine has a warranty and a used one does not.

But it could have been purchased from some place other than an authorized dealer, returned and never registered with Brother.

Chances are someone else has used this machine.

------
"Improvise, adapt and overcome." - Clint Eastwood/Heartbreak Ridge

tigrema
tigrema
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California USA
Member since 3/20/06
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Date: 1/5/13 3:41 AM

Well, my mom got it for me from the United Airlines Rewards site. They don't actually name the distributor. The assumption is that such items are sent brand new! But then again, the site does not even provide the actual model number of the machine, just some VERY basic info - brand, number of stitches, and a picture- and leaves everything else to consumer to research.

I will say that the machine showed up all packaged and looking brand new. It was also 2 weeks late, which the UA rewards rep told my mom was due to the machine being out of stock.

Anyway, so long as it works now, i'm ok with it. I just hope it will continue to function properly. My main goal is to have a machine that works well!

I did not sew any fleece or anything. The only thing I've done on it is make a hideous pair of knit/jersey pants. Not fuzzy. And the clunking was from the get-go.

tigrema
tigrema
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California USA
Member since 3/20/06
Posts: 36
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Date: 1/5/13 3:44 AM

BTW- could someone PLEASE explain how a tiny bit of lint can result in such awful noises and banging!?! I can't understand how that happens!

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