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Message Board > Web site Talk > Using Sew-Quick.com in UK? ( Moderated by Deepika)

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Using Sew-Quick.com in UK?
mailorder sewquick online
Lucina48
Lucina48
Member since 5/7/12
Posts: 2
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Date: 2/11/13 12:14 PM

Hello - I ordered some items from an online firm called Sew-Quick in the UK, paying with Paypal. (I'm in the UK, too.) They say delivery is normally 3-4 working days but I've been waiting over two weeks. I've had no confirmation of my order, other than the Paypal receipt and they're not answering phone-calls or emails.

Has anyone else used this firm? Is this just normal service for them? I'm getting a bit worried they've gone bust or something. They're in Scotland and so am I, so it's not even another country... Am I just being impatient?

Anyone else experiences or views?
Lucina

seaside sewer
seaside sewer
Advanced
UNITED KINGDOM
Member since 6/23/09
Posts: 327
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In reply to Lucina48 <<


Date: 2/13/13 3:52 AM

I ordered from them some time ago, and waited ages for my stuff. I finally emailed her, and she told me her sister had been very ill, which was why she hadn't been able to tend to her business.
Try emailing her, and see what she says.

------
Bernina sewing machines 750, 440, 215, 1008. Bernina overlocker/serger 1150MDA
Pfaff Creative Performance
Janome embellisher
Singer featherweight 221K white
Frister and Rossmann Cub 7

Lucina48
Lucina48
Member since 5/7/12
Posts: 2
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In reply to seaside sewer <<


Date: 2/28/13 1:04 PM

Thank you - I wondered if it was something like that. I did make several attempts to contact them via email and phone messages but never received any answer. Often, when I tried to leave a phone message, there was just a recording saying the mailbox was full. In the end I got a refund via Paypal.

It's a shame about the family illness - but I would have thought someone could put a message on the website saying they can't take orders at present.

mummybeast
mummybeast
Beginner
Member since 10/10/11
Posts: 2
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In reply to Lucina48 <<


Date: 6/6/13 2:32 PM

I wish I'd read your post last week! I placed an order last week and payment was taken immediately but nothing has arrived and no response to emails or phone calls. They should not be taking payments if they are not trading. I do wish them well if they have problems but it all seems strange that it has gone on so long.

Jacqui315
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Jacqui315  Friend of PR
Intermediate
WA USA
Member since 3/1/06
Posts: 865

Going to PR Weekend Austin!
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Date: 6/6/13 6:49 PM

I ordered from them 5 years ago. Payment was taken immediately via Paypal but then I didn't receive any further contact. Right after I contacted Paypal because I freaked out over the legitimacy of the company, my package arrived. It was only a couple of weeks but I had never experienced a site that had did not have communication with the buyer. I recall being told that they did send me an email but that they never received mine. In any case, I was extremely happy with my purchase. They were discontinued items and they were the last place on earth that had them. It sounds like communication has improved but they are a legitimate company.

------
http://sweetnotions.blogspot.com/

Crafty Needle
Crafty Needle
Intermediate
ON CANADA
Member since 9/10/13
Posts: 2
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Date: 9/10/13 11:34 AM

On July 26, 2013 I ordered a DVD sewing with Nancy by Nancy Zieman "FANCY FOOTWORKS" that I was unable to acquire anywhere. The transaction went through and the money was sent. There was no communication back except PayPal's confirmation.

I am a Canadian and so I wrote several emails to Sew-Quick and when there was no response I called Sew-Quick in Scotland and left a message that I was trying to connect with them and no response. Finally, in August I contacted Paypal by emailing them and then I placed a dispute with them. I decided to accelerate my dispute within a few days to a claim with PayPal and just last evening Sept. 10th PayPal refunded me the amount I paid to Sew-Quick.com.

I advised PayPal that I had learned by goggling "is Sew-Quick.com in UK a business?" that the website sewing.patternview.com came up and I went on and saw the comments re: Sew-Quick. PayPal said they will be looking into this and any others should contact them within 45 days of the purchase so you can recover your money.

Clareew
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Clareew  Friend of PR
Intermediate
UNITED KINGDOM
Member since 5/10/06
Posts: 1054
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Date: 9/10/13 4:14 PM

I have used them very successfully in the past. Always delivered in a couple of days. i hope this is a temporary blip.

------
Clare

Machines: Juki F600, Juki 654 serger, Bernina 550 for art work, Janome Coverpro 1000cp barely used
A Singer Featherweight Centennial and an old Necci in the loft waiting for TLC

http://art-by-clare.blogspot.co.uk/

Crafty Needle
Crafty Needle
Intermediate
ON CANADA
Member since 9/10/13
Posts: 2
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In reply to Clareew <<


Date: 9/11/13 1:10 PM

Clareew:

I think this must be a on-going problem and they should at least post a message their website and also advise PayPal so that people do not place orders when Sew-Quick.com are not processing the orders. Just my thought as it would save a lot of aggravation to their customers.

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