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Forum > Sewing Machines > Took my Bernina 750 back to the dealer today. ( Moderated by Sharon1952, EleanorSews)

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Took my Bernina 750 back to the dealer today.
cornut
cornut
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California USA
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Date: 5/9/13 10:11 PM

The frustration just keeps mounting!! I sewed out a sample of many of the different stitches 3 different ways, on the default settings, turning the top tension up to 7 on each stitch, and then turning the overall tension up to a 2 ( the highest it will go). I labled each section so they would know what I did. The sales lady I've always worked with, AGAIN told me that I shouldn't look at the back of the stitches, all the machines in the store sew like that (stitches look bad on the back). If they are not way better and she tries that excuse again, I'm going to tell her that if thats the best it can do, they can keep it, and I'll have my credit card co. go after my money. I sooo don't want to deal with this person again.

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Theresa

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In reply to cornut <<
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Date: 5/9/13 10:36 PM

I would contact BerninaUsa directly via an e-mail on their website. I have a really supportive dealer and you don't so you will need to address this to the parent organization. I would want my money back just like yhou and go to another Bernina dealer if a Bernina is still the machine for you. I love my 2nd 780 and would not give it up. Yes, 2nd 780 with the help of my dealer who made things right.
Rose

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Date: 5/9/13 11:04 PM

I would be screaming mad too. This is just not acceptable. That dealer is full of it. Write to Bernina and tell them what is going on and so forth and what the dealer said. I would include the name of the sales person as well who said this. Honestly, you have been sewing for a few years and you know a bad machine when you sew with one.

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Bernina 630, my much loved main machine
Bernina embroidery module
Pfaff 2036 my back up & travel machine
Babylock Molly, mechanical
Bernina 1200DA serger
Unique Sewing Cabinet 450L

Maia B
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Date: 5/9/13 11:40 PM

Honestly, I think the best solution would be to return the machine, for a full refund. That dealer had their opportunity to serve you, and they bungled it terribly. How can you have *any* confidence in them? Even if it's that one salesperson, why is the owner tolerating that treatment of her customers?

If this experience hasn't completely soured your ability to enjoy or trust a Bernina machine, then contact Bernina with the details and ask them to refer you to a dealer who is capable and competent.

I don't get it. Why wouldn't any person who has ever sewed anything ever not just look at awful stitching and say, "Yikes! That's all wrong, let's have our tech evaluate it. Not to worry, Bernina stands behind their product and so do we, we'll get your machine sorted out in no time."

I know from reading the 7 series yahoo groups that there are new owners with machines performing exactly as they should. At this point, why can't the dealerships just test sew and keep the "duds" from ever going home with a customer?

And other brands are having the same quality control issues, unfortunately...

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🌸 Plenty of machines, mostly Berninas 🌸

isakswings
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In reply to cornut <<
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Date: 5/10/13 1:10 AM

Take it back and get a full refund. One of the reasons to buy from a dealer is to get support. This dealer is clearly not standing behind their product or supporting their customer either. I would return it. If you have your heart set on a Benina, Is there another dealer you can buy from? I personally am not a Bernina fan. I recognize they are well built and quality machines, but my local dealer is not friendly and in my opinion are snobby. The condescending attitude I received last year while machine shopping was the icing on the cake. I had already had 2 other negative experiences but decided to try again. I decided if I was going to be treated that way as a potential customer, there was a high chance I would have further problems if I needed help with my machine. So, I would return it and go elsewhere. Good luck!

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I'm fairly new to sewing but I am finding it to be fun and rewarding!

Doris W. in TN
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In reply to cornut <<


Date: 5/10/13 9:36 AM

Quote: cornut
The sales lady I've always worked with, AGAIN told me that I shouldn't look at the back of the stitches, all the machines in the store sew like that (stitches look bad on the back).

Have you taken your own thread, needle, and fabric, Bobbin and bobbin case, sat down at one of their floor model machines, and tried the same stitches to see if they really do that? If not, please do that first.

My first Bernina was a lemon. THAT dealer kept sing the "operator error" song until I brought mine in, did some FMQ on my machine, then moved MY needle, thread, bobbin & bobbin case over to their floor model, and they saw how mine kept messing up. Only then did they replace the upper tension.

Next, there were problems with piecing. Same "operator error" song & dance. Before I contacted a lawyer, I did the same thing again --- I made up samples of 4" quilt squares sewn on on my machine, and some others sewn on the same model but of different fellow quilt guild members. When I presented the samples from other machines, and then the sample from my machine, the dealer could not deny there was a problem. They sent it back to Bernina USA (they actually did that, 20 years ago) and it came back completely rebuilt and has sewn like a dream ever since.

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iPad's auto-correct is my enema.

SouthernStitch
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In reply to Doris W. in TN <<


Date: 5/10/13 9:49 AM

Exactly! Some dealers seem to not want to send the machine back to Bernina when it's acting up and they have no clue how to fix it. Why is that?

Cornut, Doris' idea is a good one. Also, I'm wondering if someone here who owns a 7 series would be so kind as to sew a perfect stitch, using the defaults and send them to you to show the dealer, since they think the bad stitches on all their machines are just fine. What hogwash! What about when you are top stiching and it's going to show??? Idiots!

I'd send samples to Bernina USA as well as a long letter detailing your struggle, if you are still intent on owning a Bernina. I've invested a lot in accessories and feet, so I'd be hopping mad if I thought my only recourse was to switch brands......
I personally think that while there are many whose machines are perfect, there are many whose machines are still not, and most of that is the result of bad dealers trying to convince you that it's stitching fine and it's all your fault.
Obviously too much effort to just send the thing back. I too would be furious.

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Bernina 780, and 530
Juki TL2010
Babylock Evolution
Singer 403a

When life gives you green velvet curtains, make a green velvet dress.

Skittl1321
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In reply to cornut <<
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Date: 5/10/13 9:57 AM

Quote: cornut
AGAIN told me that I shouldn't look at the back of the stitches, all the machines in the store sew like that (stitches look bad on the back).

This is the most absurd thing I've ever heard. My Bernina dealership actually used the "our machines are so great it will be indistinguishable which stitch was made on the top and which was the bottom" - and they were right, which means I have the freedom to sew 'upside down' when necessary.

I hope you get all the issues worked out. What a mess!
Learn To Sew
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In reply to Maia B <<


Date: 5/10/13 11:08 AM

Quote: Maia B
I know from reading the 7 series yahoo groups that there are new owners with machines performing exactly as they should. At this point, why can't the dealerships just test sew and keep the "duds" from ever going home with a customer?

Why? The dealer paid for the machine/machines and are probably running the store on a budget. Sending them back would cost them money for shipping and so forth.

However, this is cheap compared to the loss of current and future business from just 1 customer. They can't see the forest for the trees. They do not think ahead. Juat think how many people that 1 customer is going to tell about this business.

------
Bernina 630, my much loved main machine
Bernina embroidery module
Pfaff 2036 my back up & travel machine
Babylock Molly, mechanical
Bernina 1200DA serger
Unique Sewing Cabinet 450L

Taylorsew
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Date: 5/10/13 11:17 AM

I just returned my 710 on Wednesday. The tech was supposed to have balanced it all out for me and when I got it back the stitches looked no better. When I went into the tension setting, all the tech had done was turn it up to 1.75! Maddening! I took everything down to the dealer in a bag (if you've seen how these are packaged you won't want to try and get them back in the box!) and they gave me my 530 back (my trade-in) and credited my card the difference. I am going to a different dealer tonight to see if they have their floor model 710 adjusted perfectly. If not, I'm probably going to test a Pfaff Performance 5 next week.

At this point, there's little reason for being tolerant of these less than perfect machines. Be kind, but we all need to remember we are the customer. We are the ones forking out the $$ for these machines. It is okay to demand the machine live up to the Bernina name... I love my 530! Good luck to you!

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Bernina 820QE, Bernina 530, Bernina 1150mdc serger, Janome Coverpro 1000cpx, Singer 201's (yes, that's plural), Singer 185J, Wilcox & Gibbs treadle chain stitcher. Then there's the Featherweight that's a restoration process...

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