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Message Board > Sewing Machines > Bernina 830 woe ( Moderated by Sharon1952, EleanorSews)

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Bernina 830 woe
laurmela
laurmela
Intermediate
CA USA
Member since 5/13/13
Posts: 8
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Date: 5/22/13 6:38 PM

My old 830 has been at the shop for 3 weeks. Yes very sad. Finally today I call wondering what the problem is. 2 weeks ago they said the part on the feed dog assembly, it is plastic, is broken they would have to get it from Bernina, it would be 2 weeks. Forgive me I have forgotten the correct name of the part. The machine had not been feeding fabric that is why I took it in. Well they now say Bernina no longer makes the part! They want me to trade it in for something else. Does this sound right? It is too late now for me to call Bernina. I have been searching for a second machine to no avail, but now that I am not even getting my sturdy 830 back, very sad. Any experts out there on old Bernina's and their parts?

RadarRadiance
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RadarRadiance
Intermediate
NV USA
Member since 10/24/07
Posts: 1380
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Date: 5/22/13 9:11 PM

If you enjoy your 830 I would try to find the part you need. Many Bernina dealers keep older machines just for the parts and you can also buy parts on the web, ex. eBay. I would request that the dealer you brought your machine to give you Bernina's part number and description so you can try to find it. It sounds like your dealer didn't make much of an attempt to even find a replacement part. The 830 is one sweet little machine.
I am not sure if I would even trust that dealer if they immediately wanted you to trade in your machine. JMHO

CinLou
CinLou  Friend of PR
Intermediate
NE USA
Member since 4/26/09
Posts: 11
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Date: 5/22/13 9:56 PM

Try sewing machine parts online. I purchased a part for my old Bernina serger from them. If you know what part you need, they might be able to help.

Maia B
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Maia B  Friend of PR
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IL USA
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thumbsup 1 member likes this.
Date: 5/23/13 0:26 AM

I highly recommend that you join the free yahoo group BerninaThirtySomethings. Do not let the repair shop keep your machine. If they can't get the part, I'm sure someone can, if not from Bernina, then from an aftermarket parts source, or a donor machine.

------
🌸 Plenty of machines, mostly Berninas 🌸

laurmela
laurmela
Intermediate
CA USA
Member since 5/13/13
Posts: 8
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Date: 5/23/13 0:41 AM

Thanks Maia. I did join the group today. I am going to call tomorrow and ask about the part number and see where it goes. If they don't want to give me that I will ask for my machine back with broken part, then find someone that will fix it. Not sure I totally trust them but I'll see what they say. I do want my machine back!

LynnRowe
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LynnRowe  Friend of PR
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BC CANADA
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In reply to laurmela <<


Date: 5/23/13 11:05 AM

I dunno nuthin' about these machines, but just having a dealer wanting me to trade it in would make me very skeptical!

Things that make you say "Hmmmmmmm..."

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I heart Panzy, Pfaff Creative Performance, the sewing machine love of my life!
And Baby (Enlighten serger), Victor (BLCS), Rupert (Pfaff 2023-knits expert) Ash (B350SE-Artwork), Kee (B750QEE-Panzy's BFF), Georgie (B560-Kee's baby sister) and the Feather-Flock!

Most of all, I heart Woo (HimmyCat). Until we meet again, my beautiful little boy. I love you.

laurmela
laurmela
Intermediate
CA USA
Member since 5/13/13
Posts: 8
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Date: 5/23/13 12:32 PM

I called this morning, the part is called the Feed Follower Eccentric, if anyone knows of any person or place that may have one, can you let me know? I really want to keep this machine.

Thanks!

Laura

GothDom
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GothDom  Friend of PR
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Date: 5/23/13 12:52 PM

The 830s are great machines. You may want to look on ebay for ones listed as non-working, because you can get them cheaper than a new part from Bernina would have cost.
I would check around with other repair shops in your area, beacuse I'd bet SOMEONE has a donor machine on hand.

------
http://www.acdc-vintage.com
This one, that one, and a bunch of other ones!
(though the herd is getting more streamlined)

laurmela
laurmela
Intermediate
CA USA
Member since 5/13/13
Posts: 8
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thumbsup 2 members like this.
Date: 5/23/13 1:16 PM

I think I found one! In Long Beach, which is about 25 miles away. If it is the right part, I will go pick it up and deliver so I can get my machine back. Darn I wish there were more repair places around. I don't like that the 2 that are close, I have had issues with both! Aggravating.

Thanks all for letting me vent. Hope to be sewing soon!

GothDom
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Date: 5/23/13 1:38 PM

Yay!

------
http://www.acdc-vintage.com
This one, that one, and a bunch of other ones!
(though the herd is getting more streamlined)

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