SIGNUP - FREE Membership and 1 FREE Sewing Lesson
| FAQ | Login
 

Forum > Miscellaneous > Excellent Customer Service Shout Out! ( Moderated by Deepika, EleanorSews, CynthiaSue)

Please LOGIN or Join PatternReview
Go to Page:
Excellent Customer Service Shout Out!
bessiemae
bessiemae
Member since 4/15/06
Posts: 275
Skill: Intermediate
Send Message

      
thumbsup 9 members like this.



Date: 6/26/13 5:30 PM

I just wanna pass along a superb customer service experience w/Amazon.

We preordered our son a Kindle Fire when they were first introduced a few years ago. He LOVES it! Prefers it to Dad's I-pad Mini!

It is behaving badly. Not charging. Not turning on past the loading page. Today, I did the Amazon help chat. Seems the device is beyond help.:( And out of warranty.

Amazon gave us a very substantial discount on the New, Improved Kindle Fire HD 8.9 w/ Dolby and our choice 16G or 32G. Boy opted for 16G, as " I never fully used the 8G on my other one with the Cloud!"

New one arrives Fri.

The Help Chat Rep was pleasant, patient, courteous, and very helpful. A good outcome.


------
Bernina B380; Bernina 800DL Brother Nouvelle 1500; Janome 1000CPX

ShantiSeamstressing
star
ShantiSeamstressing
Member since 6/11/10
Posts: 2290
Skill: Advanced Beginner
Send Message

      



Date: 6/26/13 8:55 PM

WOW! Amazing and wonderful to hear that. I'm very happy for you.
Ruth C
star
Ruth C
Oregon USA
Member since 12/27/02
Posts: 283
Skill: Intermediate
Send Message

      



Date: 6/27/13 8:20 PM

I also have a Kindle and have had to replace it twice (once the dog chewed it and once I dropped it). Both times Amazon's customer service was wonderful and got me a new one within a day or two.
quiltingwolf
star
quiltingwolf
Member since 12/15/02
Posts: 7376
Skill: Intermediate
Send Message

      



Date: 6/28/13 7:18 AM

That's why Amazon is so popular they have always had excellent customer service.

------
quiltingwolf.blogspot.com

Doris W. in TN
star
Doris W. in TN  Friend of PR
Tennessee USA
Member since 2/9/04
Posts: 9530
Skill: Intermediate
Send Message

                                                     1 Replies
thumbsup 2 members like this.



Date: 6/28/13 11:27 AM

Thanks for posting. For all the kvetching we do about bad service, it is always so nice to read about the GOOD customer service experiences!

------
iPad's auto-correct is my enema.

lisalu
star
lisalu
Member since 10/5/08
Posts: 2758
Skill: Advanced Beginner
Send Message

      
thumbsup 3 members like this.



Date: 6/28/13 11:40 AM

Not online businesses, but two companies that stand out in customer service in my area are Publix Supermarkets and Chick-Fil-A restaurants. Both demonstrate the gold standard in customer service and have earned my loyal support.

When I go into another grocery store/fast food restaurant and receive mediocre or bad service, I can't excuse it because I know great service IS possible based on my experiences in Publix and Chick-Fil-A. There are no excuses! If they can do it, then so can any other business. They simply must make it a priority.
bessiemae
bessiemae
Member since 4/15/06
Posts: 275
Skill: Intermediate
Send Message

      



In reply to Doris W. in TN

Date: 6/28/13 7:21 PM

Quote: Doris W. in TN
Thanks for posting. For all the kvetching we do about bad service, it is always so nice to read about the GOOD customer service experiences!

Yep! Lots of less than admirable service out there, so I wanted to give some happiness!

His Kindle HD arrived today and the Boy is pleased.

------
Bernina B380; Bernina 800DL Brother Nouvelle 1500; Janome 1000CPX

Go to Page:
Please LOGIN or Join PatternReview

printable version Printable Version

* Advertising and soliciting is strictly prohibited on PatternReview.com. If you find a post which is not in agreement with our Terms and Conditions, please click on the Report Post button to report it. Miscellaneous >> Excellent Customer Service Shout Out!

Merchants on PR

Fitography Patterns


Perfect fit from photos!
Deals!

Fitz Like a Glove Ironing Board Cover


Made In Australia
Deals!

Just Make it Sew


Quality Fashion Fabrics
Deals!

Patterns from the Past


vintage sewing patterns
Deals!

Nature's Fabrics


Natural & Organic Fabrics
Deals!

 
adv. search»
pattern | machine | member
        
Online Class
All About Buttons and Buttonholes
All About Buttons and Buttonholes

Class Details

Online Class
Bust Adjustments
Bust Adjustments

Class Details

McCall's 6751

photo
by: lpoblenz

Review
Vogue Patterns 8992

photo
by: Ilonka

Review
Islander Sewing Systems EZ Cape Digital Pattern

Islander Sewing Systems EZ Cape Digital Pattern

Pattern Details
Islander Sewing Systems Men's Designer Dress Shirt Pattern

Islander Sewing Systems Men's Designer Dress Shirt Pattern

Pattern Details

Conditions of Use | Posting Guidelines | Privacy Policy | Shipping Rates | Returns & Refunds | Contact Us | About | New To PR | Advertising

Copyright © 2016 PatternReview.com® , OSATech, Inc. All rights reserved.