SIGNUP - FREE Membership and 1 FREE Sewing Lesson
| FAQ | Login
 

Forum > Miscellaneous > Excellent Customer Service Shout Out! ( Moderated by Deepika, EleanorSews, CynthiaSue)

Please LOGIN or Join PatternReview
Go to Page:
Excellent Customer Service Shout Out!
bessiemae
bessiemae
Intermediate
OH USA
Member since 4/15/06
Posts: 269
Send Message

      
thumbsup 9 members like this.



Date: 6/26/13 5:30 PM

I just wanna pass along a superb customer service experience w/Amazon.

We preordered our son a Kindle Fire when they were first introduced a few years ago. He LOVES it! Prefers it to Dad's I-pad Mini!

It is behaving badly. Not charging. Not turning on past the loading page. Today, I did the Amazon help chat. Seems the device is beyond help.:( And out of warranty.

Amazon gave us a very substantial discount on the New, Improved Kindle Fire HD 8.9 w/ Dolby and our choice 16G or 32G. Boy opted for 16G, as " I never fully used the 8G on my other one with the Cloud!"

New one arrives Fri.

The Help Chat Rep was pleasant, patient, courteous, and very helpful. A good outcome.


------
Brother Innovis NX650Q; Brother Nouvelle 1500; Brother CS6000i; Brother 1034D; Janome 1000CPX

ShantiSeamstressing
star
ShantiSeamstressing
Advanced Beginner
Member since 6/11/10
Posts: 1615
Send Message

      



Date: 6/26/13 8:55 PM

WOW! Amazing and wonderful to hear that. I'm very happy for you.

Ruth C

Ruth C  Friend of PR
Intermediate
OR USA
Member since 12/27/02
Posts: 278
Send Message

      



Date: 6/27/13 8:20 PM

I also have a Kindle and have had to replace it twice (once the dog chewed it and once I dropped it). Both times Amazon's customer service was wonderful and got me a new one within a day or two.

quiltingwolf
star
quiltingwolf  Friend of PR
Intermediate
MD
Member since 12/15/02
Posts: 6618
Send Message

      



Date: 6/28/13 7:18 AM

That's why Amazon is so popular they have always had excellent customer service.

------
quiltingwolf.blogspot.com

Doris W. in TN
star
Doris W. in TN  Friend of PR
Intermediate
TN USA
Member since 2/9/04
Posts: 7730
Send Message

      
thumbsup 2 members like this.



Date: 6/28/13 11:27 AM

Thanks for posting. For all the kvetching we do about bad service, it is always so nice to read about the GOOD customer service experiences!

lisalu
star
lisalu
Advanced Beginner
GA USA
Member since 10/5/08
Posts: 2175
Send Message

      
thumbsup 3 members like this.



Date: 6/28/13 11:40 AM

Not online businesses, but two companies that stand out in customer service in my area are Publix Supermarkets and Chick-Fil-A restaurants. Both demonstrate the gold standard in customer service and have earned my loyal support.

When I go into another grocery store/fast food restaurant and receive mediocre or bad service, I can't excuse it because I know great service IS possible based on my experiences in Publix and Chick-Fil-A. There are no excuses! If they can do it, then so can any other business. They simply must make it a priority.

------
Jim (Singer 301), Margaret (Singer 201-2), Betty (Singer 15-91), Bud (Singer 503), Kathy (Singer 221), Liz (Singer 221 Centennial Edition)
http://runningstitches-mkb.blogspot.com/

bessiemae
bessiemae
Intermediate
OH USA
Member since 4/15/06
Posts: 269
Send Message

      



In reply to Doris W. in TN <<


Date: 6/28/13 7:21 PM

Quote: Doris W. in TN
Thanks for posting. For all the kvetching we do about bad service, it is always so nice to read about the GOOD customer service experiences!

Yep! Lots of less than admirable service out there, so I wanted to give some happiness!

His Kindle HD arrived today and the Boy is pleased.

------
Brother Innovis NX650Q; Brother Nouvelle 1500; Brother CS6000i; Brother 1034D; Janome 1000CPX

Go to Page:
Please LOGIN or Join PatternReview

printable version Printable Version

* Advertising and soliciting is strictly prohibited on PatternReview.com. If you find a post which is not in agreement with our Terms and Conditions, please click on the Report Post button to report it. Miscellaneous >> Excellent Customer Service Shout Out!

Merchants on PR

Patterns from the Past


vintage sewing patterns
Deals!

Reconstructing History


Reconstructing History
Web site

Elliott Berman Textiles


Fabrics for Greater Ideas
Deals!

Gwyn Hug


Fabric Shopping Help!
Deals!

Lanetzliving Vintage Sewing Patterns


Vintage Sewing Patterns
Deals!

 
adv. search»
pattern | machine | member
        
Expert Sewing Techniques for Jackets
Expert Sewing Techniques for Jackets

Register

Fit the Tee to a T
Fit the Tee to a T

Register

New Look 6457

photo
by: Kiwi Natio...

Review

Pattern

McCall's 5633

photo
by: FreyaStark

Review
Sew Liberated The Emmeline Apron

Sew Liberated The Emmeline Apron

Buy Now
Christine Jonson BaseWear Two - Straight Skirt, Taper Skirt, & Top with Options

Christine Jonson BaseWear Two - Straight Skirt, Taper Skirt, & Top with Options

Buy Now

Conditions of Use | Posting Guidelines | Privacy Policy | Shipping Rates | Returns & Refunds | Contact Us | About | New To PR | Advertising

Copyright © 2014 PatternReview.com® , OSATech, Inc. All rights reserved.