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Message Board > Miscellaneous > Excellent Customer Service Shout Out! ( Moderated by Deepika, EleanorSews, CynthiaSue)

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Excellent Customer Service Shout Out!
bessiemae
bessiemae
Intermediate
OH USA
Member since 4/15/06
Posts: 267
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thumbsup 9 members like this.
Date: 6/26/13 5:30 PM

I just wanna pass along a superb customer service experience w/Amazon.

We preordered our son a Kindle Fire when they were first introduced a few years ago. He LOVES it! Prefers it to Dad's I-pad Mini!

It is behaving badly. Not charging. Not turning on past the loading page. Today, I did the Amazon help chat. Seems the device is beyond help.:( And out of warranty.

Amazon gave us a very substantial discount on the New, Improved Kindle Fire HD 8.9 w/ Dolby and our choice 16G or 32G. Boy opted for 16G, as " I never fully used the 8G on my other one with the Cloud!"

New one arrives Fri.

The Help Chat Rep was pleasant, patient, courteous, and very helpful. A good outcome.


------
Brother Innovis NX650Q; Brother Nouvelle 1500; Brother CS6000i; Brother 1034D

ShantiSeamstressing
star
ShantiSeamstressing
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Member since 6/11/10
Posts: 1575
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Date: 6/26/13 8:55 PM

WOW! Amazing and wonderful to hear that. I'm very happy for you.

Ruth C

Ruth C  Friend of PR
Intermediate
OR USA
Member since 12/27/02
Posts: 274
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Date: 6/27/13 8:20 PM

I also have a Kindle and have had to replace it twice (once the dog chewed it and once I dropped it). Both times Amazon's customer service was wonderful and got me a new one within a day or two.

quiltingwolf
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quiltingwolf  Friend of PR
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MD
Member since 12/15/02
Posts: 6541
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Date: 6/28/13 7:18 AM

That's why Amazon is so popular they have always had excellent customer service.

------
quiltingwolf.blogspot.com

Doris W. in TN
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Doris W. in TN  Friend of PR
Intermediate
TN USA
Member since 2/9/04
Posts: 7458
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thumbsup 2 members like this.
Date: 6/28/13 11:27 AM

Thanks for posting. For all the kvetching we do about bad service, it is always so nice to read about the GOOD customer service experiences!

lisalu
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lisalu
Advanced Beginner
GA USA
Member since 10/5/08
Posts: 2056
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thumbsup 3 members like this.
Date: 6/28/13 11:40 AM

Not online businesses, but two companies that stand out in customer service in my area are Publix Supermarkets and Chick-Fil-A restaurants. Both demonstrate the gold standard in customer service and have earned my loyal support.

When I go into another grocery store/fast food restaurant and receive mediocre or bad service, I can't excuse it because I know great service IS possible based on my experiences in Publix and Chick-Fil-A. There are no excuses! If they can do it, then so can any other business. They simply must make it a priority.

------
Jim (Singer 301), Margaret (Singer 201-2), Betty (Singer 15-91), Bud (Singer 503), Kathy (Singer 221), Liz (Singer 221 Centennial Edition)
http://runningstitches-mkb.blogspot.com/

bessiemae
bessiemae
Intermediate
OH USA
Member since 4/15/06
Posts: 267
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In reply to Doris W. in TN <<


Date: 6/28/13 7:21 PM

Quote: Doris W. in TN
Thanks for posting. For all the kvetching we do about bad service, it is always so nice to read about the GOOD customer service experiences!

Yep! Lots of less than admirable service out there, so I wanted to give some happiness!

His Kindle HD arrived today and the Boy is pleased.

------
Brother Innovis NX650Q; Brother Nouvelle 1500; Brother CS6000i; Brother 1034D

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