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Forum > Machine Embroidery > USB Problems ( Moderated by Pyrose)

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USB Problems
Kstearley
Kstearley
Member since 4/6/10
Posts: 10
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                                                     3 Replies



Date: 9/1/13 4:18 PM

Has anyone else had problems with the USB connection? I've only had my machine for about five months. Early on...a month or so after I got it...I could not access the design through the Pfaff USB stick. I could not get my computer to recognize it either so I figured it was faulty and used another USB stick that I had on hand. That worked for a while but now I am have the problem that the machine won't even recognize that there is a USB stick in the machine. I am so bummed. I am trying to get several shirts and christmas projects done and I can't transfer my design from my computer to the machine. I have tried other USB sticks and it won't recognize any of them. I thought of hooking directly to the computer but I doubt that will work as it seems to be a problem with the USB connector in the machine. And here I am without a dealer within 2 hours from me! Any thoughts?
skae
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skae  Friend of PR
Member since 4/23/07
Posts: 3716
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In reply to Kstearley

Date: 9/1/13 6:54 PM

Try the other cable to your machine.
Do you have soft ware for it like 4or 5d embroidery.
Try that.
If you still can't figure it out online there
Is a phone no.you can call at pfaff USA.
Or call your local pfaff dealer maybe they
Can help without you doing a 2 hr trip.

------
Ecclesiastes 11:7,8 Nothing on earth is more beautiful than the morning sun. Even if you live to a ripe old age, you should try to enjoy each day, because darkness will come and will last a long time. (CEV)

diane s
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diane s
Oregon USA
Member since 8/24/02
Posts: 5171
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Date: 9/3/13 0:56 AM

I have heard some machines don't like certain brands of USB, but so far my Brother isn't picky.

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My grandmother taught me to sew when I was 10, and I've been sewing ever since.

PattiAnnJ
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PattiAnnJ
Ohio USA
Member since 12/3/06
Posts: 9083
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Date: 9/3/13 11:56 AM

Isn't this machine embroidery instead of sewing?

Maybe the moderator could move it if it is.

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OLD CHINESE PROVERB: I HEAR & I FORGET; I SEE & I REMEMBER; I DO & I UNDERSTAND.

PattiAnnJ
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PattiAnnJ
Ohio USA
Member since 12/3/06
Posts: 9083
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In reply to Kstearley

Date: 9/3/13 12:04 PM

Will this help?

------
OLD CHINESE PROVERB: I HEAR & I FORGET; I SEE & I REMEMBER; I DO & I UNDERSTAND.

Sharon1952
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Sharon1952  Friend of PR
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Member since 7/1/08
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Subject: Topic moved Date: 9/3/13 4:54 PM

This topic has been moved from Sewing Machines to Machine Embroidery

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Sewing: A creative mess is better than tidy idleness. ~Author Unknown

Connie F
Connie F
North Carolina USA
Member since 4/8/13
Posts: 672
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In reply to Kstearley

Date: 9/6/13 11:40 PM

Don't know if this has anything to do with it or not, but I want to share what my dealer shared with me today......
I have not done any embroidery yet, so I was getting a lesson and the dealer told me NOT to use a USB with higher than a 1GB memory in the machine......she has heard you can use up to 2GB, but that did not come from Pfaff.....she said stick with the 1 because if the jump drive is too big it can mess up the main board of your machine........something about too much memory and it "blows the machines mind".........
I also just had to have my complete tension mechanism replaced in my PCP and it has less than 22 hrs of sewing time on it!!! I would highly recommend calling your dealer......don't let your warranty run out!!!!!!
Please let us know what resolves your problems.
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