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Forum > Miscellaneous > Trouble accessing Craftsy classes? ( Moderated by Deepika, EleanorSews, CynthiaSue)

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Trouble accessing Craftsy classes?
sew4grands
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sew4grands  Friend of PR
Member since 2/23/09
Posts: 363
Skill: Intermediate
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Date: 9/15/13 7:26 AM

Is anyone else having trouble accessing Craftsy classes? I have bought a number of these classes and have had problems a couple of times now where all of my classes do not show up on my Craftsy page. I have had this issue before and they are good to help, but it is annoying not to be able to get the classes you have paid for.

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Nancy B.
I sew with 4 Brothers and a Featherweight
Babylock Serger

threaddy
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threaddy  Friend of PR
Wyoming USA
Member since 4/22/09
Posts: 2945
Skill: Advanced
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In reply to sew4grands <<


Date: 9/15/13 9:54 AM

Call them...they are fabulous at customer service!!!

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"The problem is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem." Theodore Rubin
"Life isn't about finding yourself. Life's about creating yourself." George Bernard Shaw
Dan 9:24-27

Bernina vintage and computerized, Bernina and BL sergers , BLcoverstitch (a stray Pfaff and Viking followed me home too)

PattyE
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PattyE  Friend of PR
Michigan USA
Member since 9/7/10
Posts: 2256
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In reply to sew4grands <<


Date: 9/16/13 0:16 AM

I received an apology email from them saying the website has had issues lately but they are/have been working on it. It seemed better when I last visited.

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Stash: 175 yds. @ 07.26.15

sew4grands
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sew4grands  Friend of PR
Member since 2/23/09
Posts: 363
Skill: Intermediate
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Date: 9/28/13 9:12 AM

I contacted Craftsy about the problem of not having access to my classes, and they worked on it and now all is back to normal. Great customer service.

------
Nancy B.
I sew with 4 Brothers and a Featherweight
Babylock Serger

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