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Help with Brother SE 400!
Bobbin will no longer start winding.
Mariabrzl530
Mariabrzl530
Member since 10/1/13
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Date: 10/1/13 11:01 PM

I am extremely new to sewing. I just bought my brother se400 2 days ago and have not had any technical issues until today. Shortly after winding 3 bobbins, I went to do a 4th and when I moved the piece to the right as you're supposed to in order to begin, the start button did not turn orange and even if I pressed the button it would not start winding. Also the thread had a tough time staying on the bobbin before winding as well. I did not have the pedal hooked up the needle was in the up position. I just don't know what the problem could be! I hope someone can help!
Thanks in advance!

PattiAnnJ
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PattiAnnJ
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Date: 10/1/13 11:10 PM

Turn the machine off. Wait a few minutes and try again.

It is also possible you did not have the bobbin spool all the way down on the bobbin winding pin. Refer to your manual for the correct size bobbin spools and how to wind bobbins.


-- Edited on 10/1/13 11:14 PM --

------
"Improvise, adapt and overcome." - Clint Eastwood/Heartbreak Ridge

beauturbo
beauturbo
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Date: 10/2/13 0:36 AM

When you go to wind a bobbin, to start, the thread end needs to go from the middle of the bobbin up though a hole on the top of the bobbin and then you hold that for a few moments. You never want the thread to go though a hole and out, on the bottom side of the bobbin instead. There is a round gray plastic piece that the bobbin sits on, on the bobbin winder peg. If you have the thread end, going out a hole on the bottom side of the bobbin, it's way too easy for the thread to actually start to wind, instead of on the bobbin, just underneath that round gray plastic bobbin seat on the winder there. and not even go on the bobbin. If that happens, then you got a lot of wound thread all stuck under there, jamming things up. If that is what you ment by "thread had a tough time staying on the bobbin before winding" maybe get a flashlight and look down there, and see if you got some stuck thread wound around things under there.

bestgrammy
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bestgrammy
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In reply to Mariabrzl530 <<


Date: 10/2/13 3:15 AM

This is very interesting as in the past two days I've been posting elsewhere with another person whose Brother sm (a different model) also will not wind bobbins...which happened within 2 months of having it.

I've encouraged her to call Brother Customer Service about this issue...but she hasn't done that yet. The phone # is 1-877-276-8437. Maybe Brother is getting multiple phone calls about this problem...and knows just what the issue might be.

beauturbo has a good idea to check for thread caught under the bobbin winder "seat"...that is what the Brother manual calls the machine's little bobbin "platform" the bobbin sits on with Brother sms that have the "fast bobbin winding system".

If some thread got down into the "hole" under the bobbin winder seat...then that will be something a Brother repair tech will have to get into...if you do that it would void the warranty.

Seems the design is flawed since thread from a wonky bobbin winding attempt or even snipping the thread tail off of the bobbin could be dropped and fall down in that "hole".

I once found a piece of transparent tape (Scotch tape) inside my sewing machine where the needle bar shaft is. Lucky it was where it was...since it was a mechanical sm and was just going to oil it...and surprise there was the piece of tape there in perfect condition...not scrunched up in any moving parts...just partially "taped" on something...but all the exposed sticky side was covered in fabric lint. Oh...sorry...that story is not helpful to your problem.

Hope you get this resolved...and please let us know what happens.

beauturbo
beauturbo
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In reply to bestgrammy <<
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Date: 10/2/13 4:00 AM

I don't think there is any warranty on not knowing how to wind a bobbin and winding it in such a way that you suck your thread into a machine, and then your bobbin winder no longer works. That is user error that causes a thread bind, I would think always. I do also know someone that was a new sewer, did not know how to sew at all, and tried to wind a bobbin with the thread end coming out a hole on the bottom of a bobbin, (instead of using the hole on the top ) and on a machine with that same gray Brother round plastic disk, with a big space under it, that your bobbin sits on and they also managed to get all their thread sucked under there, and it does make the bobbin winder not work, by just thread bind, until you open up the machine, and pull it all out.

Perils of internet shopping probably, if you have never used a sewing machine before, and not used to winding bobbins on the top of any machines ever, and don't read the book good enough and have no one to sit with you to say, hey wait! You just don't do that while winding a bobbin!
-- Edited on 10/2/13 4:12 AM --

PattiAnnJ
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PattiAnnJ
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Date: 10/2/13 11:21 AM

Amen! Open the manual. Sit down at the machine. Read one step at a time. Apply what you have read, one step at a time.

This may sound like it would take a lot of time, but compared to down time and frustration, it is not.

------
"Improvise, adapt and overcome." - Clint Eastwood/Heartbreak Ridge

Marie367
Marie367
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Ohio USA
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In reply to Mariabrzl530 <<


Date: 10/2/13 12:09 PM

It sounds like maybe you didn't have the bobbin on the bobbin winder correctly. There might be a little notch on the bobbin that you have to get on the right place on the bobbin winder. It should kind of pop down. I always pull the thread through one of the holes on the top of the bobbin and hold it for a few seconds until the thread is wrapped around enough that it won't come off the bobbin-then I cut it off as close as I can. HTH

bestgrammy
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bestgrammy
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In reply to beauturbo <<


Date: 10/2/13 3:25 PM

Hi beauturbo

To clarify my thinking on voiding the warranty...if the sm is taken or sent to an authorized Brother service center to have the broken bobbin winder fixed even if at the owner's expense due to user error...then the warranty would still be in effect for the remainder of the warranty for what ever time and reason as applies to the warranty guidelines. Yet...if the owner opens up her sewing machine herself to attempt a repair herself at this time being only owning it for 2 or 3 days...then the entire warranty is void on the entire sewing machine for what ever reason and time that would have remained on the warranty.

beauturbo
beauturbo
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Date: 10/3/13 4:55 AM

It looks like Amazon and Walmart are having a $299.99 price war on the machine. If you buy a machine in person at Walmart, I think you can even return it within 90 days. I don't think Walmart would ever sew on the machine and I don't think they would ever know why a bobbin winder might not be working either. I think you can wind a bobbin on any other machine you might have, but if you are a new sewer, you might not have any others. You can buy one of those little sidewinder things that only winds bobbins pretty cheap. You can wind a bobbin on an electric screw driver with masking tape on the bit, and using your fingers to do that, but that gets old pretty quick.

I read the warranty on the Brother website, I did not see anything there, about if you remove stuck thread from your machine, it changes any warranty there or not. If in doubt though, of course you could ask.

bestgrammy
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bestgrammy
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In reply to beauturbo <<


Date: 10/3/13 6:16 AM

What I posted was if the OP opens up the sewing machine...that would void the warranty...referring to opening up the sm's casing to get in there to remove any thread they might have fallen down the bobbin seat "hole".

You made a good point about if this sewing machine was purchased at Walmart...it can be returned.

With the receipt and the sm's box and packing stuff even if bought online it can be returned in-store. The OP truly does not know why the bobbin winder is not working so can simply say it's not working.

This note is to the OP: One thing I found out about Brother computerized sms...the bobbin winder won't work if the presser foot is down. Maybe try again...and make sure the presser foot is up. Also...be sure the sm's speed controller is set on fast.

-- Edited on 10/3/13 6:53 AM --

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