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Anyone Had Problems with Mood NYC Lately?
tlhowell
tlhowell
Member since 9/4/11
Posts: 28
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Date: 10/7/13 7:22 PM

I ordered 4 types of wool crepe from them last month. One color was 1.5 yard and the rest were supposed to be 2 yards. I received the fabrics and immediately started to work with the 1.5 yardage. Last night I was to start work with one of the 2 yard pieces when I discovered that they were all incorrect sizes!
They were:
62" poppy
58" blue
58" purple

Should these not be 72"? How could a store like Mood make such a mistake? I emailed them yesterday and have not heard back, but I think maybe I should file a chargeback with my creditcard for my lost 1.5 yards. Such a shame, the fabric is so lovely, but with service like this......

AnneM
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Date: 10/7/13 7:28 PM

This might be a dumb question, but ... are you sure you were measuring the right dimension? Those sound exactly like fabric widths. So maybe you had the fabric sideway?

Just hoping.

------
With a great wardrobe that's still in the flat-fabric stage.

tlhowell
tlhowell
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Date: 10/7/13 7:31 PM

No, I thought that too. So I measured the widths as well and they were all 60".

sarah in nyc

sarah in nyc
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In reply to tlhowell <<
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Date: 10/7/13 8:04 PM

Call them and let them know...better yet..take a photo with your tape measure and send it to them.

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sarah in nyc
www.sewnewyork.blogspot.com

AnneM
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Date: 10/7/13 9:15 PM

Oh well. Yes, definitely contact them. Sounds like someone was having a bad day, & was thinking 1.5 yrds for everything.

------
With a great wardrobe that's still in the flat-fabric stage.

lauraborealis
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Date: 10/15/13 11:48 AM

I bought some fabric recently that was supposed to be Marc Jacobs dark blue stretch denim. What came is black twill. I know dark denim can be really dark, but there's no way this will ever be blue! And there's nothing denimy about it. But I didn't order a swatch first, so I'll just muslin with it (StyleArc Cassie, here I come).

This is my second unsuccessful denim order from Mood. For the first, I ordered a different Marc Jacobs denim that others have recommended. And I swatched first. What I got has NO recovery, and continues to grow (and bleed) throughout the day. I washed and dried several times before sewing and have also tried to shrink the bejesus out of the finished jeans.

Now I'm a little gun-shy. HOW do you find stretch denim with good recovery?

BrendaR
BrendaR
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Date: 10/15/13 6:07 PM

Did you check your order to be sure you entered correctly? Check your packing slip and see what they charged you for--although if they were short of yardage they should have let you know (I would think).

Nancy K
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In reply to lauraborealis <<


Date: 10/15/13 8:09 PM

I would certainly complain if it doesn't match your swatch. Some of the fabric says it's returnable, but this sounds like their error and should be returned on their dime.

------
www.nancyksews.blogspot.com

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