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Forum > Machine Embroidery > problems with Secrets of Embroidery web store ( Moderated by Pyrose)

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problems with Secrets of Embroidery web store
Anyone else having problems with Sectrets of Embroidery
Millimous
Millimous  Friend of PR
Advanced Beginner
Virginia USA
Member since 12/13/12
Posts: 151
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Date: 10/28/13 5:39 PM

I have been using the Secrets of Embroidery for a lot of purchases. I just bought $56 of Creations by Kara a few hours ago. They gave me a download number but it is missing 3 of the design sets as well as the bonus set. They keep sending me the same download number that doesn't work. I have never had a problem before that they didn't respond to promptly. Are they having problems with their web site lately? I hope they are reliable and will get back to me. I guess I am just venting (and a little worried) 'cause I just spent a lot of money!
Carol

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Carol
Bernina 780E, APQS Millennium long arm quilting machine, Phluffy my Pfaff Creative Sensation, Elna 745 overlock,

PattiAnnJ
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PattiAnnJ
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USA
Member since 12/3/06
Posts: 7858
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Date: 10/29/13 10:48 AM

It could be a glitch in the transaction, I would continue to communicate with them until the entire download is received.

------
"Improvise, adapt and overcome." - Clint Eastwood/Heartbreak Ridge

skae
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skae  Friend of PR
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Member since 4/23/07
Posts: 3481
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In reply to Millimous <<


Date: 10/29/13 1:11 PM

Did you recieve it buy email?
Do you have a record copy of
What you ordered. I had trouble
A while back with a design that it
Was not the one I ordered. They
Sent me the design .
This is what I would do. Down load
The ones you have. Save them to your
Computer so you have them.
Take a look to see if the design are
What you ordered. If they are missing
Some and you have a record copy.
Tell them what designs are missing.
That way they are forced to look
At what was sent out.

------
Ecclesiastes 11:7,8 Nothing on earth is more beautiful than the morning sun. Even if you live to a ripe old age, you should try to enjoy each day, because darkness will come and will last a long time. (CEV)

Millimous
Millimous  Friend of PR
Advanced Beginner
Virginia USA
Member since 12/13/12
Posts: 151
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Date: 10/29/13 2:37 PM

Thank you for your suggestions. I have finally got a reply and the web site was having problems. They got me a download link for every design. Bit less effiecient but it worked. i did keep sending emails because it looked like the download number actually worked.

Computers works so well when they do but when they don't it seems no one has any control of them!

Whew!

------
Carol
Bernina 780E, APQS Millennium long arm quilting machine, Phluffy my Pfaff Creative Sensation, Elna 745 overlock,

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