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Message Board > Sewing Machines > Artista 180 connection issues ( Moderated by Sharon1952, EleanorSews)

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Artista 180 connection issues
catkity
catkity
Member since 12/10/13
Posts: 3
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Date: 12/10/13 8:49 PM

Hi,
I'm trying to connect to my Bernina Artista 180 with a serial port usb adaptor. I'm using Artlink 6 to try to upload files. I keep getting "Access to internal design memory failed". Has anyone else had this issue? I'm not getting the typical com port engaged thing, and I know something is going on since I can see the screen on the machine blank out. I'm using the Keyspan adaptor that Bernina recommends. Ideas? Is it a com port setting? Ireally wanted to get a few things done for Christmas and I'm tired of spinning my wheels.

CdnSkier
CdnSkier  Friend of PR
IL USA
Member since 3/18/09
Posts: 218
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In reply to catkity <<


Date: 12/10/13 11:45 PM

First question is what operating system are you running on your computer? XP, Vista, Windows 7? Vista or Win7 (even running in XP compatibility mode) may not recognize the com port or may not recognize that there really is a device connected due to the adaptor. Unfortunately that's one of the issues that the older Bernina and Pfaff machine owners are going to run in to. Over the years both manufacturers have used a variety of different connectors & cards. If you can't get the computer to recognize the machine then you are pretty much out of luck for embroidery. It's still a great sewing machine though and you could purchase a stand alone embroidery machine with a 5x7 hoop for around $600 to compliment it.

------
Baby Lock Ellure Plus (BLR3), Pfaff Creative 4874 serger/coverstitch, Singer Rocketeer 500J, Singer 301A short-bed

"A woman is like a tea bag- you never know how strong she is until she gets in hot water." Eleanor Roosevelt

"Great minds discuss ideas; Average minds discuss events; Small minds discuss people." Eleanor Roosevelt

catkity
catkity
Member since 12/10/13
Posts: 3
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In reply to CdnSkier <<


Date: 12/11/13 2:53 PM

I'm running Windows 7. The driver for the usb to serial adaptor says it should work for windows 7. I hadn't tried running in XP compatibility mode. How do I try that?

CdnSkier
CdnSkier  Friend of PR
IL USA
Member since 3/18/09
Posts: 218
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In reply to catkity <<


Date: 12/11/13 9:50 PM

To run in XP Compatibility Mode you must be running Windows 7 Home Premium or Windows 7 Professional. The Home Starter version does not have this option. If you are running Win 7 Home Premium then:
-Right-click on the icon for your software program (Artlink 6) and select Properties from the pop-up menu.
-In the Properties box, select the Compatibility tab.
-On the Compatibility tab click the box that says "Run this program in Compability mode for:"
-Make sure the Windows XP Service Pack 3 is the version listed in the drop down menu.
-Click the "Apply" button, close the box and open Artlink 6.

If this doesn't resolve the issue, I would contact your local Authorized Bernina dealer to see if they have any other suggestions. Other than that, I think you are pretty much out of luck.

------
Baby Lock Ellure Plus (BLR3), Pfaff Creative 4874 serger/coverstitch, Singer Rocketeer 500J, Singer 301A short-bed

"A woman is like a tea bag- you never know how strong she is until she gets in hot water." Eleanor Roosevelt

"Great minds discuss ideas; Average minds discuss events; Small minds discuss people." Eleanor Roosevelt

catkity
catkity
Member since 12/10/13
Posts: 3
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Date: 12/13/13 10:18 AM

I took everything to a friends house and tried with Windows XP. No luck. Same error message.

beauturbo
beauturbo
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CA USA
Member since 5/2/09
Posts: 2828
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Date: 12/13/13 5:02 PM

I don't use that machine, but for any machines that want serial, I like a real serial port much better and it's always just lots less hassel and less troublesome than some (any) little serial to USB converter device in the mix for anything always.

I like these ones. As long as you have a empty PCI slot left inside a computer, you just take the covers off, plug them in, run the software and now you are back to having a always works for you, real serial port hanging out of the back of a tower computer even. Only takes about 15 minutes or less to put one in even. And they don't even cost much more than any of those "fake USB converter devices".

Just make sure whatever one you get, works for your operating system too. That one would be good for win XP, windows 7 or 8, and 32 bit or 64 bit- that covers kind of a lot of ground right there even.

It would look like this:



I kind of like SIIG, but any of them are probably fine. I actually like them even better if they have two serial ports hanging out the back of them, but maybe you only need one.

sigg

But I might consider just something like that, as it's much more direct and less stuff all piggybacked together at that point, so I think simple and works is a lot better than maybe more complicated and does not always work, sometimes.
-- Edited on 12/13/13 5:07 PM --

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