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Forum > Machine Embroidery > Need Help, Please!!! Bernina 440QEE - Designer Plus v5 ( Moderated by Pyrose)

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Need Help, Please!!! Bernina 440QEE - Designer Plus v5
Bernina Troubleshooting
GrammieC
GrammieC
Member since 12/3/09
Posts: 12
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Date: 2/8/14 1:12 PM

Dear Listers,

As I was preparing to do a multihoop second hooping, the power went off and back on. When the software started up it showed an empty hoop labeled Design1 and only the side toolbars. EC to PC and everything else is gone. Nothing happens when I right click and all I can do is restore, minimize or exit. I can open a design from the Portfolio but still there is no toolbar. I even tried to delete the program and reinstall but that doesn't work either.

Please, somebody, HELP! I need to finish my project.

Thanks in advance,

'Genie

Marie367
Marie367  Friend of PR
Ohio USA
Member since 5/28/11
Posts: 3834
Skill: Intermediate
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In reply to GrammieC <<


Date: 2/8/14 2:57 PM

Did you have this on a surge protector? I don't know about this sewing machine or program but I know that computers in general are very susceptible to electric problems. On a PC you usually lose everything unless the program you were working with has a save function. Did you try turning the system off correctly and restarting? Hopefully, someone who uses this system will see this and be able to give you more specific advice.

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