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Does anyone know if Discount Embroidery Supply
is still in business?
AnnaJar
AnnaJar
Intermediate
Member since 4/3/09
Posts: 69
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Date: 3/31/14 4:13 PM

I keep putting items in my cart but after a few hours (okay, I'm a slow shopper) they disappear. I log in when I do this. Also both of their phone numbers, regular and toll-free answer with "mailbox is full". Has anyone ordered from them recently?

Doris W. in TN
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Doris W. in TN  Friend of PR
Intermediate
Member since 2/9/04
Posts: 8129
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In reply to AnnaJar <<


Date: 3/31/14 4:31 PM

Quote: AnnaJar
I keep putting items in my cart but after a few hours (okay, I'm a slow shopper) they disappear.

I have had the same thing happen with various online vendors, so I would not think anything about it. I do not know about the phone voice mail being full..

------
iPad's auto-correct is my enema.

dmh1
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dmh1
Intermediate
North Carolina USA
Member since 1/13/13
Posts: 1002
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Date: 3/31/14 6:31 PM

I ordered from them about a month ago with no issues.

------
Michelle

SM: Janome DC2013 & Singer Futura Quintet
Serger: Janome Magnolia 7034D
Coverstitch: Singer 14T968DC

AnnaJar
AnnaJar
Intermediate
Member since 4/3/09
Posts: 69
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Date: 3/31/14 6:53 PM

Thanks! I decided to place an order and it went through. I also received a confirmation email. Maybe they're just very busy.

dmh1
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dmh1
Intermediate
North Carolina USA
Member since 1/13/13
Posts: 1002
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In reply to AnnaJar <<


Date: 3/31/14 8:55 PM

Hope you're as happy with your order as I was

------
Michelle

SM: Janome DC2013 & Singer Futura Quintet
Serger: Janome Magnolia 7034D
Coverstitch: Singer 14T968DC

knitsgetsmail
knitsgetsmail  Friend of PR
Intermediate
Virginia USA
Member since 1/17/14
Posts: 156
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Date: 6/3/14 12:12 PM

just to make sure, you did get your order?

smockeymama
smockeymama
Member since 2/8/08
Posts: 655
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In reply to AnnaJar <<


Date: 6/3/14 3:47 PM

I ordered from the about a month ago and got my order w/no problem. I had the same issue with OldNavy.com earlier this week on it not holding items in my cart. I guess that happens sometimes with a lot of sites. But I got what I ordered in a short time so they seemed fine. If you pay with a credit card and they do go up in smoke before sending your order, your credit card company will not make you pay, but I think that is HIGHLY UNLIKELY. Go for it:)

KathleenNW

KathleenNW  Friend of PR
Intermediate
Washington USA
Member since 5/20/06
Posts: 107
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Date: 7/11/14 4:00 PM

I ordered from them the first of June, no problems. I ordered again June 24th and have had nothing but problems. I haven't received my order, I've left multiple messages on their phone, they do not answer. I've emailed and finally had to contact paypal and file a claim. What a disappointment - the least they can do is call me back and let me know what is going on.

:(

I will not order from them again.

grandmasewnsew

grandmasewnsew
Intermediate
USA
Member since 8/24/08
Posts: 198
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In reply to KathleenNW <<


Date: 7/14/14 8:22 PM

Kathleen,
My first order with them was great, then I placed another order and it took much longer but there was one piece (a sample pack of stabilizers) that I ordered with the second order on April 1st but didn't receive until last week! I too tried to contact them to no avail and had forgotten about the stabilizer sample pack, then received an email from them saying it was on the way. By the way, they did not charge for extra shipping, but you would think that they'd include some type of discount coupon for my waiting more than 3 months or some type of apology ("sorry your item was on back order") but nothing! Very strange. Great prices but you can't be assured that you will get what you want within a reasonable time frame.
Sorry to say, I won't order from them again either.

Avemaria472
Avemaria472
Advanced Beginner
Kentucky USA
Member since 7/18/14
Posts: 1
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Date: 7/19/14 8:07 PM

I just placed and received an order from them this past week. Everything was there that I ordered when it arrived. I never had to contact them for any reason so not sure if they are still "out of touch." It was my first order with them.

I love the cloud cover! But I bought some medium weight tearaway stabilizer and the first tshirt I tried to embroider with it, the stabilizer completely ripped where the design began stitching so there was no support for the rest of the design. I guess the stabilizer wasn't strong enough?

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