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Forum > Sewing Machines > please HELP New brother pe500 owner and having trouble ( Moderated by Sharon1952, EleanorSews)

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please HELP New brother pe500 owner and having trouble
AshleyFox
AshleyFox
Beginner
Member since 6/8/14
Posts: 1
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Date: 6/8/14 0:25 AM

I received my brother pe500 today and I've been working on it for 2 hrs now.. I start to embroider and it goes for about 8 stitches and stops. An error message pops up "retread upper thread" and I've done this SEVERAL times. I feel like it's a tension issue but I have tried everything. I've searched and searched to resolve the issue but I can't find anything :-(

PattiAnnJ
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PattiAnnJ
Advanced
USA
Member since 12/3/06
Posts: 7394
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Date: 6/8/14 11:47 AM

I doubt if it is the tension.

Is this happening with every spool of thread?

Are you threading the machine with the presser foot up?

If you do tweak the tension, do so with the presser foot down.

Are you using the correct weight of machine embroidery bobbin thread?

Have you tried using a thread stand? A stand will provide less resistance as the thread is lifted up from the spool and then through the thread guides on the machine.

------
"Improvise, adapt and overcome." - Clint Eastwood/Heartbreak Ridge

procrastpat
procrastpat  Friend of PR
Intermediate
Colorado USA
Member since 12/31/05
Posts: 27
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Date: 6/9/14 7:26 PM

Have you checked to make sure that the thread on the spool isn't wrapping around the post that it unwinds from. This will greatly increase the tension after a few stitches. Seems to me I broke several needles due to this before I figured out what I was doing wrong.

Pat

Lynnelle
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Lynnelle  Friend of PR
Intermediate
Michigan USA
Member since 4/8/07
Posts: 2499
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Subject: Topic moved Date: 6/9/14 7:45 PM

This topic has been moved from NEW to PatternReview? to Sewing Machines

cruzer2013
cruzer2013
Intermediate
Member since 8/11/13
Posts: 389
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Date: 6/9/14 11:05 PM

There is a sensor that is engaged by the top thread with every stitch. It is not engaging properly. It is either in the threading or the sensor itself is not working. Good luck and keep us posted.

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