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Forum > Sergers, Coverstitch and Blindhemmers > New Serger Problems ( Moderated by CarolynGM, Deepika)

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New Serger Problems
Is it me or the machine?
Josephine

Josephine  Friend of PR
Advanced Beginner
Illinois USA
Member since 8/24/02
Posts: 380
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Date: 1/17/06 0:17 AM

I've been trying to use my new serger (Janome 204D), but I'm having terrible problems with the left needle tension and I'd like to get some input from you guys before I call Allbrands. I emailed them about 1 1/2 weeks ago but they've been totally unresponsive, so I'd like to get a better idea of where I stand before I call them.

The problem is that the left needle is skipping stitches like crazy. It appears that when the needle bar comes up from making a stitch, the left needle thread loses all tension and loops way out (even out of the needle bar guide) and it causes a skip when using two needles, and completely loses the stitch when using the left needle alone. The tension knob seems to be working fine, but as the needle bar comes up, the left thread just goes completely slack between the knob and the needle. It did this right from the start (fresh out of the box), so I tried different tensions and rethreaded from scratch, but it's still skipping.

I bought this model because it's almost identical to my other serger (Kenmore 16641) so I'm very familiar with the threading, and I have them set up side by side with the looper covers open so I can see that I do have the Janome threaded right. But my Kenmore maintains left needle tension as it stitches, so that's why I believe this is the crux of the problem on the Janome. But could I be wrong??

Any thoughts on this will be greatly appreciated! I'm really pulling my hair out over this.
-- Edited on 1/17/06 1:23 AM --

Skye
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Skye  Friend of PR
Intermediate
NEW ZEALAND
Member since 8/24/02
Posts: 1873
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Date: 1/17/06 1:01 AM

Have you tried replacing the needle?
Sounds like a tension problem so make sure that the thread is well seated in the tension discs. I dont have a Janome serger but a Janome coverstitich machine and the foot has to be up when threading the c/s otherwise the thread doesn't go between the tension disc. When you pull the thread thru' after threading does it 'feel ' like there is some tension there?
Sorry I cant be any more help
I feel your frustration and I hope that you find an easy fix
Skye

------
Wellington, NZ

Betakin
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Betakin
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Arizona USA
Member since 4/22/04
Posts: 7282
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Date: 1/17/06 6:27 PM

You might have already tried this but I suggest besides trying a new needle you might want to check that the needle is inserted all the way up into the needle bar correctly and also check that it is not turned. Give a slight pull on the thread in that tension disk also to make sure that the thread is between the tension discs.

Josephine

Josephine  Friend of PR
Advanced Beginner
Illinois USA
Member since 8/24/02
Posts: 380
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Date: 1/17/06 11:56 PM

Thanks guys. I've checked the things you've suggested and all are fine, but I'm still having the same problems. I also reread this thread, Serger Trouble , to get some tips but to no avail. Looks like I'm going to have to call Allbrands about it anyway. They did finally email me today about returning it, but they will only give me store credit less a 15% restocking fee and the original shipping cost. I guess I should've read their return policy a little more closely before buying. I'm going to call them tomorrow and see what they say about returning it for some sort of adjustments.

NoraNora

NoraNora
Advanced Beginner
Ohio USA
Member since 11/3/03
Posts: 245
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In reply to Josephine


Date: 1/18/06 2:48 PM

No advice or anything...wish I could help...but I know almost nothing about sergers.
But, let us know how it goes with Allbrands...I've never bought anything from them but they do have great prices!

TIA

Nora

Betakin
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Betakin
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Arizona USA
Member since 4/22/04
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In reply to Josephine


Date: 1/18/06 3:11 PM

Does this serger do a mock safety stitch rather than the regular 4 thread overcast stitch? Sometimes the left needle cannot be used with some stitches if the serger does a mock safety stitch. I had this stitch with my old Babylock. I loved it. It gives a straight seam stitched beside the overlock stitch, like done with a sewing machine.

Josephine

Josephine  Friend of PR
Advanced Beginner
Illinois USA
Member since 8/24/02
Posts: 380
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Date: 1/18/06 9:54 PM

Kylnne, this model just does regular 3 and 4 thread overlocking. The manual is very spare, but it does show being able to do "wide three-thread serging", so I don't understand why I'm having such problems. This is my most-used serger stitch setup, so it's really frustrating that I can't get it to work right. And thanks for your continued interest in this- you always seem to know so much about machines and I'm always glad to get your opinion.

And Nora, I'll keep you posted on how things go with Allbrands. I'm sorry to report that so far they're not being very customer friendly at all.

Robbie24
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Robbie24
Intermediate
Washington USA
Member since 11/29/03
Posts: 234
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In reply to Josephine


Date: 1/18/06 11:15 PM

Allbrands is hit or miss as far as customer service goes. I have bought small things from them no problem but the one time I made major purchase there they were terrible.The machine was defective and they refused to repair it or to take it back. I am still tying to get them to do something about it.I would never recommend to anyone that they purchase a machine form Allbrands. There are many other more reliable online dealers.Some even have cheaper prices.
-- Edited on 1/19/06 0:15 AM --

Betakin
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Betakin
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Arizona USA
Member since 4/22/04
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In reply to Josephine


Date: 1/19/06 2:10 AM

Sorry, you are still having problems Josephine. I hope you can get a quick fix somehow. I wish I could have helped and so glad you considered my opinion. Do let us know what happens and what the problem was so maybe we can all help someone else that might have the same troubles.

Golfwidow

Golfwidow
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Ohio USA
Member since 5/25/05
Posts: 264
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Date: 1/19/06 6:36 AM

I ordered both of my machines from Allbrands and have been satisfied with them. I do know, however, that if your problem goes beyond a shipping mix-up you might have trouble. Apparently they are in the business of selling and sending with few or no repair services. In your position I think I'd take it to a Janome repairperson and have it evaluated. It shouldn't cost as much as the 15% restocking fee you face with Allbrands.

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