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Forum > Sewing Machines > Problems with brand new Viking Sapphire 850 ( Moderated by Sharon1952, EleanorSews)

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Problems with brand new Viking Sapphire 850
pmorris1274
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pmorris1274
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Utah USA
Member since 5/7/04
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Date: 9/22/07 0:16 AM

I bought a brand-new Viking Sapphire 850 last night. I was having tremendous fun playing around with the machine by sewing decorative stitches. This machine sews beautiful decorative stitches!

Anyway, after about an hour of sewing in the program one utility stitch function, the feed dogs starting shifting noisily in a zig-zag type motion. Something was definitely wrong, so I stopped, and tried again. This time, the machine jammed, and an error message stating "The motor is overloaded, please wait," came up on the screen. The screen finally cleared after about 10 seconds. I tried to sew again, and the same problem with noisy, rickety, zig-zag sewing ocurred again. I turned off the machine, and was extremely upset at this point. I called the dealer, and since it was close to closing time, they told me to bring the machine in the morning.
Well, I decided to troubleshoot and went back upstairs to check out the machine. I took apart the face plate, and peeked inside the feedogs, etc. I noticed no jams, etc. I took out the bobbin thread as well as the top thread, and re-threaded the machine. (They were both threaded correctly, BTW) I turned the machine back on, and tried to sew again. This time, everything was working perfectly again.

So, I need some advice. I paid good money ($1300) for this machine less than 24 hours ago. Would you still take the machine in to the dealer? Most likely they will have to send the machine out for service if they can't figure out what happened, and if they do, I am going to be extremely upset. This machine is brand spanking new, and I either want my money back, or have it exchanged for a new one. But, being that it sews perfectly now, I am not sure if I should even take it in.

What do you all think? I really don't know what the right thing to do is here. Please help!

Also, has anyone with this machine had this problem, too?

Any thoughts, comments, and advice will be most extremely welcome!

Sorry about the novel, but I wanted to be as specific as possible so you could understand just what the heck I am talking about.

Thanks for all your help!

Betakin
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Betakin
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Arizona USA
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Posts: 7282
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In reply to pmorris1274


Date: 9/22/07 3:01 AM

Well, I would surely be upset having a beautiful new machine perform badly. I have a Viking with a Sewing Advisor and it always performs much better when I use the advisor before sewing. It seems the computer needs to be told what to do so could it be that you did not have the sewing advisor set properly for the type of fabric or the right technique before you started to sew? It still does not seem right that your 850 went so wacko. I do think I would take it in for a service check no matter what to see if the machine is defective.

Topshelf
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Topshelf
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Pennsylvania USA
Member since 4/9/07
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In reply to pmorris1274


Date: 9/22/07 8:24 AM

I don't have this machine, but if I did, I would take it back to the dealer and tell them I wanted to exchange it for a new machine. There may not be anything wrong with it, but when something starts out badly, I usually find it kind of like a snowball rolling downhill - it keeps getting bigger and bigger. If that were my machine, I am afraid I'd always be worried something was going to happen every time I turned it on and the joy would be gone. I don't know what your dealer will have to say, but IMO a new machine or refund would not be an unreasonable request. Good luck and be firm.

------
Topshelf Pod

sewfrequent

sewfrequent
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Texas USA
Member since 6/27/03
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In reply to Topshelf


Date: 9/22/07 8:59 AM

I'm with Topshelf all the way. If you still have the scraps that you used when the stitch went bizerk, take those samples with you. If they convince you that you did something wrong or bad needle or whatever and don't seem willing to give u another or a refund, let them know in advance if this happens again, you will be wanting to exchange it. did you use a credit card? I think they'll be willing to make it right. you sound like someone who can hold her own to me. Good luck!

PixieCat
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PixieCat  Friend of PR
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Ohio USA
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Date: 9/22/07 9:10 AM

I've had this machine for several months with no problems. It does make funny noise and clunks a bit when the bobbin runs out and I wish it had a low bobbin indicator. Otherwise, it purrs like a kitten.

I absolutely agree with Topshelf. Do not take it in for service . . . nothing but an exchange will do. I bought a Viking 905 serger a few years ago and it had problems right out of the box. When I took it back the next day there were no hassels - just an immediate replacement. It's been problem free since.

------
Lori

pmorris1274
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pmorris1274
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Utah USA
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Date: 9/22/07 7:26 PM

Hi, thanks for all the wonderful avice! Well, as I was sewing tonight, it hapened again. This time I noticed the thread had caught on the notch on the spool, so it wasn't feeding to the machine. I fixed the thread spool, and re-threaded the machine. It still didn't sew correctly, so I turned the machine off, turned it on, then re-threaded the bobbin. The key here seems to be I have to re-thread the entire machine for it to work properly again. This could be a coinicidence, but I am not sure. Anyway, I am going to take it back to the dealer right now with my samples of when the sewing went bad. Thanks for the advice! I will come back after I go to the dealer and let you know what/if they did anything.

Warbler
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Warbler  Friend of PR
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Vermont USA
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In reply to pmorris1274


Date: 9/22/07 9:41 PM

I dont like those traditional style thread spools in which the thread end is kept in a slot on the rim of the spool, i.e. Coats & Clark. I had a similar experience once and stopped using C&C! I now usually sew with Mettler or Guttermann. Try turning the spoon upside down to have the notch going in the opposite direction from the thread coming off the spool.

------
Janome MC6600 Bernina 240 Juki MO735 Singer 201-2 Singer 221-1

pmorris1274
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pmorris1274
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Utah USA
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Subject: More Problems with brand-new Viking Sapphire 850 Date: 9/22/07 11:49 PM

Aughhhhh! Okay, the news is good and bad. Good news is I took the machine back. I followed the advice of one of the posters here and brought in my fabric sewing samples of when the machine acted wonky. I think by showing the lady that something was clearly wrong, and I wasn't just koo-koo in the head, is what won the day. She sat down with me at my machine, and, of course, it didn't happen again. There really is no rhyme or reason as to when it happens, only that it happens about 20-30 minutes into sewing continuously. Anyway, she offered to exchange it for a different machine, and I went home happy with a a different machine. I didn't even have to beg or throw a fit to get a new machine! This place is the best dealer! I will write a review on them after this.
Where it all goes bad is I took the new machine home, and decided to start on a sewing project with decorative stitching. Again, 20-30 minutes into sewing, the machine starts acting wonky as in my original post. I just don't get it! I am not fooling with tensions, or anything when this happens. I am just sewing merrily along, and 20-30 minutes into the stitch, the feed dogs and needle become unthreaded and the machine throws a fit as described in my original post. The only thing that didn't happen in my original post is the needle didn't come unthreaded. Also, I need to mention, the machine comes pre-threaded with a spool of thread, and a full bobbin already installed. I decided to keep the machine threaded the way it came from the factory when sewing on the new project, to make sure it wasn't my mistake in how I threaded the machine. It wasn't.

Now, before I panic again, I have to mention when I traded for the new machine, I had my "B" presser foot on the broken machine, and forgot it on the machine. The new machine has the "A" foot already factory installed when you pull it out of the box, so I now have two "A" feet, and no "B" foot. The particular stitch I was working on called for the "B" foot, which I no longer had, so I was using the "A" foot. I don't know if this is the problem with the new machine, but it sure doesn't explain why this almost same exact problem happened on the old one, too. I had the correct foot on then.

Aughhh!!! Has anyone else had this problem with their machine? It's like it can't handle more than 20-30 munutes of continuous sewing before it starts acting up. I don't know what to do, and am thoroughly frustrated!!!!! I never had problems at all with my old 70's Viking this new one replaced, and am about ready to just use the old one again. I just wanted a new machine with all the neat modern features this new one has.
-- Edited on 9/22/07 11:55 PM --

Betakin
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Betakin
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In reply to pmorris1274


Date: 9/23/07 0:10 AM

Are you using your sewing advisor and telling the machine what type of fabric and what technique you are using before you start to sew?

pmorris1274
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pmorris1274
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Utah USA
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Date: 9/23/07 0:29 AM

Yes. I was sewing on midweight woven fabric, and this is the default, so I did not need to change it. I am not sure what you mean about telling it what technique I am using, though. Where do I do that?

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