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Forum > Sewing Machines > Kenmore - get the 5 yr extended plan? ( Moderated by Sharon1952, EleanorSews)

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Kenmore - get the 5 yr extended plan?
How is Sears service for their sewing machines?
StitchinMom
StitchinMom
Advanced Beginner
Rhode Island USA
Member since 9/15/08
Posts: 153
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Date: 6/1/09 3:55 PM

I am very seriously considering purchasing the Kenmore 19233 through Sears.com. My questions are,
1) should I get the 3 or 5 year extended service plan? My husband always says those are a waste of money - but I'm not sure if it might be different with a sewing machine.
2) how is it to deal with Sears for sewing machine service/repair? That is my one hesitation about the purchase.

I've done a lot of research on the 19233 and the 19110, and I keep looking back at Janomes and Brothers too. But I feel like even though it's the Kenmore name (not the TOL name in sewing machines), that I'd be getting the most bang for my buck. So hard to know what to do...

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StitchinMom
Janome MC6600P; Janome 3160QDC; Janome Jem 760; BabyLock Imagine Wave Serger;
For teaching:
Janome Sew Mini; Janome Jem 661; Kenmore 19233; Kenmore 18221; knitting needles & crochet hooks :)

Sewing Joe
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Sewing Joe
Indiana USA
Member since 3/7/08
Posts: 454
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Date: 6/1/09 6:52 PM

I agree with your husband. Typically service agreements are for suckers. I chose not to get one for my Kenmore 19233 because I figured if it needed service I would get it back faster from the local Janome dealer than I would from Sears, since they'd ship it off somewhere. Maybe your Sears has local service. As far as I know, mine doesn't. Another part of my logic was that if something was going to go wrong, it was likely to happen while it was under warranty, so I just didn't want to spend the money on the extended service agreement.

IIRC, the maintenance agreement was kind of pricey, although it does include annual preventative maintenance. I know me, though, I won't take it in for an annual cleaning ever, so that wasn't a selling point for me. I'll only take it in for repair if there's actually something not working that I can't fix on my own.

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Joe in New Albany, iN

Michelle T

Michelle T
Intermediate
British Columbia CANADA
Member since 8/24/02
Posts: 4454
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In reply to StitchinMom


Date: 6/1/09 7:20 PM

I have had a Janome made mechanical Kenmore for about 20 years. I did by the extended service plan as it covered regular maintenence and even 20 years ago that woudl haev cost me more per year than the plan.

Also the Sears service centre is 50 minutes away from my home and 4 blocks from where I work. I knew the machine would not be sent away for service.

Having said all that in 20 or so years it has only once needed a repair and that was for a timing issue because I sewed over a pin.

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Proud parent of a Dwight International School Honour Roll Student

Susee
Susee
Intermediate
Member since 10/23/08
Posts: 427
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Date: 6/1/09 8:23 PM

I have a Kenmore 19233 and two of the Kenmore 19606 models. I didn't buy the extra warranty for any of them. I was quoted $169.99 for the 5 year extended warranty on the 19233. I felt that any factory defects would most likely show up during the initial 90 day warranty period. I do realize that computerized machines have electronic components, and are more complex than a mechanical machine. However, I preferred to keep my money. If any problems do occur later, I will deal with them on my own, or just buy another machine. All of my Kenmores have been great machines so far. Janome seems to do a very good job with their quality control.

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Susie
Bernina 930, Lady Kenmore 89, Janome 300E, Juki MO-735, Janome 1000CP, Kenmore 19606, Janome Hello Kitty

Sew Nanny
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Sew Nanny  Friend of PR
Intermediate
USA
Member since 8/13/06
Posts: 2770
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Date: 6/1/09 11:03 PM

I bought the 19233 model just this afternoon and decided not to buy the extended warranty. I've owned several Janome machines and have never had any trouble at all, so I hope my luck holds out with the Kenmore. The salesperson was pretty insistent that I buy the warranty, which turned me off even more.

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Patricia
Bernina B780E ~ Bernina B380 ~ Juki MO-735
Bernina DesignerPlus 7

"It is better to light a candle than curse the darkness." Eleanor Roosevelt

boyz
boyz
Member since 5/12/09
Posts: 16
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In reply to Sew Nanny


Date: 6/2/09 9:03 AM

I did not buy the extended warranty either. I have had the 19233 for about a month and boy am I happy with it. I too figure that I will deal with problems as they occur and sending it off to be cleaned by who knows who was not as good as taking it to a Janome dealer here who stakes his reputation on good quality work.

On a side note, I made a stitch dictionary. I took strips of heavy material and stitched examples of each decorative stitch and numbered them. Now I know what they look like when I go to use them since the drawings they provide are rather criptic. It took some time but I think I will be happy; also, I made examples of the buttonholes, kind of a learn your machine by making a sampler. I have made a few quilts with no problems whatsoever. Happy stitching!

aquamarineerica

aquamarineerica
Advanced Beginner
Oregon USA
Member since 10/23/08
Posts: 317
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Date: 6/2/09 11:15 AM

I just bought my 19233 in May. I have until June 15th to put an extended warranty on it, and I'm definitely going to. It is, after all, a computer. And it covers annual maintenance, which I really want.

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Every day is a clean slate.
"Decisions are made by those who show up"...Allison Janney, The West Wing

Mufffet
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Mufffet  Friend of PR
Intermediate
Vermont USA
Member since 8/14/05
Posts: 10916
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Date: 6/2/09 12:10 PM

When I bought my 19233 I DID buy the 3 year policy. Because it covers a lot more than would be covered under warranty in the third year. If that mother board goes in that third year I wanted immediate and free-to-me service. Well, the machine has lasted since 2005 and has been trouble free and now is owned by a friend. The warranty has expired, and we are not renewing. So it's a toss up. In general I would say you probably don't need it, but after just (last month) using the policy on my washer and having several calls on that and finally a nice new replacement washer, I feel good toward Sears policies now. And NO - it wouldn't have made a difference if I had bought a different brand of washer because apparently they are all made in the same factory these days and factory parts aren't really consistently good. Just the way it is now days.

SO - as to your sewing machine - buy it, and then decide in the time allotted if you want the extended warranty. You have awhile, and in fact can always buy one I think! :)) They want to cover you for things they don't even sell you!

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"Be kind whenever possible. It is always possible."
--Dalai Lama

I have sewing machines

smockeymama
smockeymama
Member since 2/8/08
Posts: 646
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In reply to StitchinMom


Date: 6/2/09 4:01 PM

The store can only sell you the warranty for a certain time (30 days from the date on your receipt? Or is it 60 or 90?). I was one day over that when I called and the store couldn't/wouldn't budge, just couldn't sell it to me. Then I called Sears Warranty directly and they sold it to me over the phone. The reason I mention this is that if you wait a while & then decide you do want it, the store sales people seemed unaware that you could still buy it from Sears Warranty. The sales people get a commission on it, so if you are out of the time limit to buy it from them, then there is nothing in it for them so then it's off their radar as to whether you can buy it another way. I did end up buying the 5 year warranty on my 19606, & it was a little cheaper than the price the Sears store had quoted. I wondered and still wonder if it was money well spent. If I would be hand-delivering it to the likes of my Bernina dealer for a yearly service, it would surely be well worth it for that alone, not to mention the protection against unexpected repair costs. I am not sure how inclined I am to have Sears schlep it around in their van or truck to the repair center for a service---I have this vision of it coming back a little worse for the wear. On the other hand, some members of PR have said that the warranty that comes w/the machine is for parts only & does not include labor (I have not verified this myself), but if even one thing goes wrong w/in the next 5 yrs, I will get my money out of it. If nothing goes wrong & if I don't use the annual service, then it was just insurance. I really have no strong leaning one way or the other----as I said, I am still not sure if I should have bought it, yet I was a little afraid not to w/all the electronic & computerized functions. Who knows!!!!

KarenP
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KarenP  Friend of PR
Intermediate
Nevada USA
Member since 8/19/02
Posts: 549
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Date: 6/2/09 5:26 PM

I bought the extended warranty for my Kenmore. It pays off if you take advantage of the yearly maintenance included with it.

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~Karen
http://thingsfromscratch.wordpress.com

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