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Forum > Machine Embroidery > Embird ( Moderated by Pyrose)

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Embird
Ordered from Secrets of Embroidery
fwbean472
fwbean472
Alabama USA
Member since 8/17/05
Posts: 641
Skill: Advanced Beginner
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Date: 6/11/10 6:22 PM

I ordered & paid for Embird from Secrets of Embroidery Tuesday evening and downloaded the trial. I received a purchase confirmation via e-mail directly from Embird, saying they would send the registration # within 24 hours.

I e-mailed Embird this morning (Friday), because I still haven't received my registration # and haven't received a reply. It's not in my junk mail folder either, I double checked. For any of you that ordered, how long did it take to recieve the software registration #? Thanks.

Alathia
mastdenman
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mastdenman  Friend of PR
California USA
Member since 1/12/04
Posts: 6257
Skill: Intermediate
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Date: 6/11/10 10:30 PM

I've ordered through them before, but it didn't take that long. Maybe a day or so.

------
Marilyn

January 2009 to January 2010 81 yards out and 71yards in January 2010 to the present 106.7 yards out and 146.5 yards in. January 2011 to the present: 47 yards out and 69 yards in.

BetsyJxn

BetsyJxn
Member since 2/2/06
Posts: 11
Skill: Intermediate
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Date: 6/13/10 1:52 PM

I got mine within about ten minutes IIRC. Definitely get in touch with the Embird folks. They are generally super helpful and responsive.

BTW, I highly recommend the Embird tutorials from Secrets Of. They're excellent.
JKimes
star
JKimes
Member since 11/4/05
Posts: 648
Skill: Expert/Couture
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Date: 6/14/10 10:54 AM

ditto for me--I've bought a few of the plug-ins and all emails come within 10-15 min of completing purchase. Also recommend Carolyn Keber's tutorials. I'm still working through the basic one, and plan to purchase the studio one as well.

------
Juliette near Austin, TX
Bernina 830LE
Bernina 350PE
Babylock Evolution
ElnaPro 905DCX
BabyLock Melody

fwbean472
fwbean472
Alabama USA
Member since 8/17/05
Posts: 641
Skill: Advanced Beginner
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Date: 6/14/10 2:50 PM

Hhhmmm.. I wonder what's going on? I e-mailed a different embird address this afternoon. I checked and my ISP isn't blocking anything. I even checked my credit card statement to make sure the billing went through, and it did.

Alathia
fwbean472
fwbean472
Alabama USA
Member since 8/17/05
Posts: 641
Skill: Advanced Beginner
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Date: 6/14/10 4:29 PM

Okay, maybe they were on holiday. I just received my password. Woo Hoo!

Alathia
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