Member since 8/8/10
Date: 8/20/10 3:13 PM
I would like to purchase a sewing machine on-line because we do not have any stores near me that sell used or new sewing machines. I am hesitant to buy on-line because I have heard horror stories about machines that don't work and the on-line store won't take it back.
What on-line store have you had a good experience with?
Member since 8/24/02
In reply to Olivia3262
Date: 8/20/10 3:21 PM
I bought a lovely, classic Bernina 830 from a high-rated ebay seller, and have been simply delighted with the purchase. She answered all my questions (and quickly, too), was an experienced shipper, and didn't charge more than necessary for shipping, either.
I would not hesitate to do that again, but then, old Berninas are renowned for their indestructibility. I might feel differently about buying one of the delicate, pricey, computerized embroidery machines online.
Member since 5/4/09
Date: 8/20/10 6:05 PM
I purchased my refurbished Kenmore/Janome 19606 from Ken's Sewing Center on line and love it. I like their service so much that I went back to them to purchase my refurbished Brother 4000D embriodery machine...it was great. I had a little problem with the attachment bed (not the embroidery bed), and I contact them and they sent out a new bed out immediately. No questions ask, so I would recommend them to anyone. Nice product and very good service.
Member since 4/22/07
In reply to Olivia3262
Date: 8/20/10 6:42 PM
I have purchased 2 machines online and both experiences were positive. I bought my Kenmore sewing machine from www.sears.com and a few years later I bought a Singer serger from www.sewinginusa.com. The serger shipment was delayed (only by a couple of days!) due to a hurricane in the vicinity of the warehouse, and the company apologized and threw in a traveling case for free. Both machines worked just fine when I got them. I would order a machine online again. :)
I think that sometimes we overestimate the extent to which there are problems, because people are quick to report problems, but don't always think to report it when everything goes smoothly.
Of course, a problem can turn into a real nightmare if you are shelling out hundreds of dollars for a machine and it doesn't work! I think that certain credit cards (and maybe Paypal?) have built in protection for buyers - that might be worth looking into if you are really nervous.
Good luck with your shopping!
May your needle stay sharp and your grainline run true!
Member since 7/28/10
Skill: Advanced Beginner
Date: 8/20/10 7:14 PM
I bought a (refurbished) Brother XR9000 from overstock.com. After months of cursing the drifting fabric I finally took it to a repair shop which fixed the misalignment. The seller was quite reluctant to help so I did not bother.
Later I purchased a Brother LBR-6800 from Costco.com. Yours truly was a bit stupid which resulted in the timing being thrown off- I returned the machine to a store and ordered a replacement online. Very convenient and highly recommended.
Member since 7/23/07
Date: 8/20/10 9:32 PM
I bought both my machines online for similar reasons to yours.
My serger, a Brother 1034D, was bought on amazon.com. Worked just fine right out of the box.
My straight machine, a Brother XL3510, was bought from www.allbrands.com. The machine was in perfect sewing order.
Fashion Maté, where I blog about what I (eventually) sew : http://fashionmate.blogspot.com
Addicted to Pinterest? Me too! : http://pinterest.com/lakaribane/
Member since 2/8/08
Date: 8/20/10 9:49 PM
I bought my factory refurbished Brother PE-170D embroidery machine from allbrands.com (at the right price) about five years ago. It has always worked like a champ.
Janome 4623 LE Plus
Member since 2/12/06
Date: 8/20/10 10:15 PM
I bought my coverstitch from Ken's Sewing Center. There were a couple of extra feet that I wanted that they were out of stock on and had to wait for. I had the machine within 3 days of ordering and the additional feet within 2 weeks. They actually called me several times about the order and couldn't have been any nicer. The lady that I spoke with encouraged me to call if I had any problems or questions and I felt that she really meant it! Everything was well packed and worked right out of the box with little adjustment.
I got my Juki serger from Allbrands. Packed well and worked perfectly out of the box. No personal phone contact so I can't address that. It came with an additional warranty that was part of the package along with additional feet, serger thread and something else. Brains a bit fuzzy on the details right now, sorry! The additional warranty also includes FREE shipping on repairs.
Even though I live in an area that has dealers that carry these machines none of them could match the prices of online dealers and I felt confident enough that I figure them out on my own. Besides the serger had an extremely similar setup to the one it was replacing that I'd been using for 20 years.
As one of the other posters said I think you tend to hear from the unhappy ones and not the happy ones! Count me as a happy one and if I had to do it again I would in a heart beat!
Member since 1/8/10
Skill: Advanced Beginner
Date: 8/20/10 11:51 PM
I got a Juki serger off of allbrands too-- I love it. (MO-655)
My (overly complicated) blog: http://maggiedoll.com/
Member since 8/14/05
Date: 8/21/10 0:27 AM
I have purchased a serger from AMAZON - love it - no problems (Brother 1034D)
SewVacDirect - three sewing machines, all online, one or two phone calls first with questions. WONDERFUL service, always responsive, good tracking.
SewingINUSA - GREAT! Purchased one sewing machine - fast, easy and came with great tracking. They have online chat which is great - answered my questions before I bought.
Ken's - several smaller orders - only minor issues - no major issues.
"Be kind whenever possible. It is always possible."
I have sewing machines