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Forum > Patterns and Notions > McCall no longer want international customers, it seems ( Moderated by Sharon1952)

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McCall no longer want international customers, it seems
Extremely high postage fees
lareine
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lareine  Friend of PR
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Subject: McCall no longer want international customers - update p.5 Date: 8/24/10 5:20 PM

As any international McCall/Vogue/Butterick customers at www.mccall.com may have noticed already, they have raised their international shipping prices significantly from what was already a high level. Shipping now starts at US20 for one single pattern. Shipping a box which holds between eight and 15 patterns (my usual order size) now costs US$70, which I find totally unacceptable. I emailed them from the Vogue version of the site and then two days later from the McCall version, asking why their prices were now so much higher than their rivals.
I got this reply from McCall overnight:

Quote:

You may find our shipping charts and policies under the "Customer Service" tab located at the bottom of our web page. The charges include any handing charges we incur such as filling out of customs forms and any special packing we have to do. As shipping costs have continued to increase, this is the first increase in shipping and handling that we have made in quite a long time. Please be assured that we keep our shipping charges as inexpensive as possible.
Another alternative you may take is to check out our U.K. or Australia websites which may be closer to you.
www.sewdirect.com or www.walliescutouts.co.uk - for the U.K
www.mccalls.com.au - For Australia
Thank you for shopping with us.

As you can see, they gave me no reason at all for the extortionate shipping costs. The UK site is nowhere near me and the Australian site is very behind the times with their pattern selection. In addition, it looks like the Australian site does not ship outside of Australia Ė perhaps other customers need to phone them to place a special order. I canít figure out the shipping costs from the UK site at all as they seem tailored for UK members only.

I have replied to McCall explaining that I can no longer afford to buy from them so I will have to shop elsewhere. I also asked for a refund on my remaining ClubBMV membership, which has about nine months left on it. Donít expect Iíll get a penny back from them but I thought it was worth asking.

Other international shoppers, please do contact this site yourselves to ask why their pricing is so high. If they can see how it is affecting their international customers then maybe theyíll come up with a more affordable shipping option for us.

-- Edited on 8/31/10 4:51 AM --
Sewliz
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Sewliz  Friend of PR
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In reply to lareine


Date: 8/24/10 5:54 PM

Quote: lareine
Shipping now starts at US20 for one single pattern. Shipping a box which holds between eight and 15 patterns (my usual order size) now costs US$70, which I find totally unacceptable.

That means they are charging about $25 to fill out a little customs form! Ridiculous.

I'm sure there are willing enablers here on PR that live close to a JoAnn or Hancocks that can buy the patterns on sale, $3.99 for Vogue and $1.99 or $0.99 for McCall, Butterick, and Simplicity, and then ship them to you in a flat rate box or envelope. A flat rate priority mail envelope is $13.45 and I can fit about 5 of the large envelope Vogue patterns in that. A medium flat rate box at $43.45 holds about 16 large envelope Vogue patterns with room for a couple of smaller envelope ones on the side. Here are the post office rates for international priority mail.

------
Liz

thefittinglife.blogspot.com

lareine
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lareine  Friend of PR
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Date: 8/24/10 6:02 PM

I wonder why McCall can't/won't use the same flat rate boxes and envelopes that the rest of the USA has access to. They ship in their own cardboard boxes using a fast method -- my orders to New Zealand arrived in about a week. I would be happy to pay less for slower shipping, but that's not an option with them...

ClaireEmily
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ClaireEmily
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Date: 8/24/10 6:16 PM

Lareine, I feel your pain. Truly exorbitant shipping is the last stop in preventing a really global commerce. I would do all my fabric shopping online if the shipping was not so expensive. The only Australian fabric sites are very small specialists, eg Euro kids fabric, quilting fabric, undyed eco fabric.

I think it is interesting that US content on Australian TV and also film used to come out about 6 months behind. We have one of the highest illegal download rates in the world. Finally they realised that Australians would prefer not to watch their TV 6 months behind when everything has been spoilt for us by reading online news and culture sites. Now they air things much closer to US release and films often have simultaneous release (well some of them).

Will the pattern companies ever catch up? Personally I doubt it. They'll say it's seasonal etc. But seriously - we do not like to be behind the world down here!

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Claire - Melbourne, Australia

minggiddylooloo
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minggiddylooloo  Friend of PR
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Date: 8/24/10 6:40 PM

I have received orders from BMV in flat rate boxes, but I don't remember getting those rates! They have to fill out a customs form for my order since it's an APO, but even with the regular US rate shipping I find it pricey. Alas, I am more fortunate than those who are forced to go international mail, but it really is ridiculous.

Lareine, I sent you a PM. I'm one of those enablers who is willing to help you out ;-)

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I'm finally a blogger!
sewming.blogspot.com

Dotmoll
Dotmoll
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JAPAN
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Date: 8/24/10 6:50 PM

Now you know why I went the computer-drafting route! $20 for a basic men's shirt pattern and $20 to ship it....I don't think so. Seems that the fastest shipping method has the best tracking capabilities, so the shipper can prove that a package left their hands, but some shippers also seem to charge what amounts to a full, separate charge for each item even when they are packed together.

I find vintage pattern sites much more helpful in this respect - they will use the slower shipping methods and pack things in one reasonably priced package - but of course, they don't have the latest and greatest.

Some independent pattern makers are also much more realistic in their shipping methods and costs.

Coconuts
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Coconuts  Friend of PR
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Date: 8/24/10 7:00 PM

Their shipping charges are exorbitant even for their US customers- $4 per pattern. You can ship a box priority mail for $4.85, and I would guesstimate you could fit five patterns in one, or a shoebox sized box is $10.20. The post office gives you the boxes for free- all they have to do is fill out the mailing label.

Sew4Fun
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Sew4Fun
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In reply to lareine


Date: 8/24/10 7:21 PM

I have to wonder if they are trying to ensure we buy from our local retailers, who in turn purchase from the Australian branch of McCalls. It certainly seems this way. I'm sure the local McCalls must have noticed a drop in sales. It would be better all round to purchase locally, and I'd be happy to, if they'd only stop punishing us and be more pro-active. The way patterns are sold in Australia and the prices, leave a lot to be desired.

Edited to add: The other thing I wonder about but I haven't checked, does the McCalls shipping rates include tracking and insurance? If it does this would explain the high prices. Some retailers have been burnt by customers saying their package didn't arrive then blaming the retailer, so retailers have been forced to ship via methods that only include tracking and insurance which is very expensive.


-- Edited on 8/24/10 7:26 PM --

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Belinda. Melbourne, Australia
http://sew-4-fun.blogspot.com/

Linley

Linley
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Date: 8/24/10 7:22 PM

I am in Australia and have purchased from the BMV sites and from sewingpatterns.com. Sewingpatterns.com have lower postage rates but their Vogues are rarely on sale.

I will be doing all my purchasing from sewingpatterns.com from now on as the postage on BMV sites is extortionate.

lareine
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lareine  Friend of PR
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Date: 8/24/10 7:56 PM

I don't believe the BMV shipping includes tracking or insurance. They never mentioned insurance, anyway, and the parcels are not tracked to the recipient. Mine never required a signature and were just left on my doorstep by the courier while I was out (standard practice).

There is no New Zealand site or shop that I know of selling affordable patterns. The Australian BMV site is outdated and does not list shipping to New Zealand. My local sewing/craft/fabric shops get lots of business from me, just not my pattern purchases, so I feel no guilt about shopping online and will continue going to SewingPatterns when I need something. I just wish big players like BMV would cease taking the piss.
-- Edited on 8/24/10 7:56 PM --

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