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FabricDirect
Slow/Missing Order
ebrillblaiddes
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ebrillblaiddes
Beginner
Texas USA
Member since 5/15/10
Posts: 62
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Date: 1/16/11 4:14 PM

Is FabricDirect running slow lately? I placed an order about three weeks ago...no special order or backorder items. Their site says regular orders usually ship in 24-48 hours and arrive 1-7 days after that. Even allowing generously for weekends and holidays, I'd have expected it to be in a week to a week and a half ago. What really bothers me is that I e-mailed them at helpdesk@fabricdirect.com two days ago to find out what was going on and haven't heard a peep from them.

How worried should I be? Is there anything else I can do to follow up?

skae
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skae  Friend of PR
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Member since 4/23/07
Posts: 3400
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In reply to ebrillblaiddes


Date: 1/16/11 4:25 PM

call this no. maybe they can give you and answer.845-679-2900
Any order that is taking so long could of been lost or misplaced.
they will take call between 9 am to 5:30 eastern time.
Tell them your order no and they could tell you what happened.
Also check your credit card to see if its been charge. Check the date on the statement on the day the charge was made.
hope this helps. No one should wait that long for there fabric.

------
Ecclesiastes 11:7,8 Nothing on earth is more beautiful than the morning sun. Even if you live to a ripe old age, you should try to enjoy each day, because darkness will come and will last a long time. (CEV)

sharkycharming
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sharkycharming
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Maryland USA
Member since 11/10/10
Posts: 345
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Date: 1/17/11 10:56 AM

My last order from them was just sitting there for 3 weeks before I emailed them. They finally sent it after my email -- I really think they overlooked it, somehow. That was in December.

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Heather in Baltimore

crs37
crs37  Friend of PR
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Kansas USA
Member since 4/29/08
Posts: 63
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Date: 1/17/11 4:03 PM

I just received the tracking number for the order I placed late on the 13th. Definitely give them a call.

ebrillblaiddes
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ebrillblaiddes
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Texas USA
Member since 5/15/10
Posts: 62
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Date: 1/17/11 8:37 PM

Got a tracking number! They didn't admit it straight out but I think the order may have fallen behind a desk somewhere during holiday rush. UPS says I'll have it in three days :D

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