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FabricDirect Slow/Missing Order
ebrillblaiddes Beginner TX USA Member since 5/15/10 Posts: 62	Login to reply to this post Like this post Date: 1/16/11 4:14 PM Is FabricDirect running slow lately? I placed an order about three weeks ago...no special order or backorder items. Their site says regular orders usually ship in 24-48 hours and arrive 1-7 days after that. Even allowing generously for weekends and holidays, I'd have expected it to be in a week to a week and a half ago. What really bothers me is that I e-mailed them at helpdesk@fabricdirect.com two days ago to find out what was going on and haven't heard a peep from them. How worried should I be? Is there anything else I can do to follow up?
skae   Advanced MN USA Member since 4/23/07 Posts: 2761	Login to reply to this post In reply to ebrillblaiddes Like this post Date: 1/16/11 4:25 PM call this no. maybe they can give you and answer.845-679-2900 Any order that is taking so long could of been lost or misplaced. they will take call between 9 am to 5:30 eastern time. Tell them your order no and they could tell you what happened. Also check your credit card to see if its been charge. Check the date on the statement on the day the charge was made. hope this helps. No one should wait that long for there fabric. ------ Galatians 5:22-23 The Spirit produces love, joy, peace, patience, kindness, goodness, faithfulness, humility, and self-control. There is no law against such things as these
sharkycharming Beginner MD USA Member since 11/10/10 Posts: 345	Login to reply to this post Like this post Date: 1/17/11 10:56 AM My last order from them was just sitting there for 3 weeks before I emailed them. They finally sent it after my email -- I really think they overlooked it, somehow. That was in December. ------ Heather in Baltimore
crs37   Beginner KS USA Member since 4/29/08 Posts: 23	Login to reply to this post Like this post Date: 1/17/11 4:03 PM I just received the tracking number for the order I placed late on the 13th. Definitely give them a call.
ebrillblaiddes Beginner TX USA Member since 5/15/10 Posts: 62	Login to reply to this post Like this post Date: 1/17/11 8:37 PM Got a tracking number! They didn't admit it straight out but I think the order may have fallen behind a desk somewhere during holiday rush. UPS says I'll have it in three days :D

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