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Message Board > Patterns and Notions > Beating a dead horse, I think ( Moderated by Sharon1952)

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Beating a dead horse, I think
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SexiSadi
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SexiSadi  Friend of PR
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SC USA
Member since 5/10/05
Posts: 2637
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Date: 2/1/11 9:30 AM

Has anyone got any response from them in the last 10 days or so?

I've sent them 3 emails in the last 8 days because only half of my order was shipped. I haven't got a response. I want to make sure the whole place isn't on vacation before I go ahead and file a dispute with my credit card company.

------
http://theramblingsoftcm.blogspot.com/
Numbers for 2013:
Yards in stash: 606.25
Yards in: 22.75
Yards out: 10.50

Numbers for 2012:
594.00 yards in stash
4 yards in
10.25 yards out

Numbers for 2011:
601.25 yards in stash (I'm sure this number is off by a few yards)
Yards in: 137.50 (Seriously? I'm over 100, and it's only JULY? Ugh!)
Yards out: 88.75

poorpigling

poorpigling
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TX USA
Member since 12/28/07
Posts: 11066
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In reply to SexiSadi


Date: 2/1/11 11:47 AM


I would be concerned already too Sexi.. I have not done business with them ever.. so don't know if this is normal for them or not.. but I would send them an email .. letting them know if you do not hear from them within 24 hours. you are filing a dispute.. And then do so..

Debbie Cook
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Debbie Cook
USA
Member since 4/11/02
Posts: 9703
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Date: 2/1/11 11:50 AM

I ordered 2 patterns before Christmas. They took almost a month to arrive. It was the first - and last - time I'll shop there. My inquiries also went unanswered for days, except for auto responses and one very vague reply the day before the order arrived. I ended up buying one of the patterns somewhere else because I really needed it.

I've read from others who have had good service. Too bad we are not them. Good luck!

------
--
"I base my fashion sense on what doesn't itch." Gilda Radner
http://stitchesandseams.blogspot.com

maide

maide  Friend of PR
Intermediate
MN USA
Member since 2/27/09
Posts: 382
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Date: 2/1/11 11:57 AM

I bought a downloadable pattern from them before Christmas (that I needed for Christmas) and it took so long to be sent to me via email that I had to go out and buy it. They promised a refund but I didn't get it. It wasn't much money so I put it down to experience and voted with my feet, as they say.

Elona
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Elona  Friend of PR
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In reply to SexiSadi


Date: 2/1/11 12:18 PM

I've ordered from them a couple of times--not really recently, maybe a couple of months ago the last time--and found their service rapid and satisfactory both times.

Have you tried phoning them, if that's an option? People can't resist the telephone; they'll usually drop anything to answer it.

PKPudlin
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PKPudlin
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NC USA
Member since 7/19/05
Posts: 233
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Date: 2/1/11 12:23 PM

I've always had good service from them, but admittedly, I have not ordered from them in the past 12 months or so. I would certainly make a phone call and then file. This is unacceptable service, given the fact that there are several other pattern companies out there, both the pixel and the brick-and-mortar type.

Good luck and keep us posted!

------
Just a Yankee girl in a Southern world.

Rach_in_NZ

Rach_in_NZ
Intermediate
NEW ZEALAND
Member since 2/7/07
Posts: 22
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In reply to SexiSadi


Date: 2/1/11 12:55 PM

I bought some patterns from their Simplicity sale in the weekend and contacted them when I didn't receive a copy of the receipt by email and couldn't access it online. They replied to me in just a couple of hours :o)

I have ordered from them several times now and the problems I have had have always been sorted quickly. Once I received an incorrect pattern in my order and they replaced it and told me to keep the extra one and the last order I received they had actually sent me two orders - mine and someone elses. When I emailed them to tell them of their mistake they again told me to just keep the patterns and they would send replacement ones out to the correct customer.

I hope you get some satisfactory answers soon :o)

SexiSadi
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SexiSadi  Friend of PR
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SC USA
Member since 5/10/05
Posts: 2637
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Date: 2/1/11 1:05 PM

I guess all you have to do is complain in a public forum a little bit because I got a response not long after.

------
http://theramblingsoftcm.blogspot.com/
Numbers for 2013:
Yards in stash: 606.25
Yards in: 22.75
Yards out: 10.50

Numbers for 2012:
594.00 yards in stash
4 yards in
10.25 yards out

Numbers for 2011:
601.25 yards in stash (I'm sure this number is off by a few yards)
Yards in: 137.50 (Seriously? I'm over 100, and it's only JULY? Ugh!)
Yards out: 88.75

Clareew
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Clareew  Friend of PR
Intermediate
UNITED KINGDOM
Member since 5/10/06
Posts: 1059
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Date: 2/1/11 2:13 PM

I frequently use their downloadable patterns. I have always got the email within minutes.

Even when ordering paper patterns, they arrived in the UK within a couple of weeks.

------
Clare

Machines: Juki F600, Juki 654 serger, Bernina 550 for art work, Janome Coverpro 1000cp barely used
A Singer Featherweight Centennial and an old Necci in the loft waiting for TLC

http://art-by-clare.blogspot.co.uk/

dorothyn
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dorothyn  Friend of PR
Intermediate
AUSTRALIA
Member since 11/3/05
Posts: 242
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Date: 2/1/11 9:15 PM

I ordered from them once about a year and a half ago. I was coming to the US for my annual visit, and ordered the patterns to be sent to my mother's place before I arrived. When I got there, no patterns.

I emailed and called repeatedly and did not get a response until after I had returned to Australia. They went ahead sent the patterns despite my asking them to redirect them to me in Australia and recalculate the postage, so then my mother had to spend the extra postage to forward them to me.

Never again. There doesn't seem to be any middle ground with these folks. They either serve you perfectly or intolerably poorly. Very strange.

------
Dorothy

"Mr Shepherd, ye cannot stop a bad thought from coming into your head. But ye need not pull up a chair and bide it sit down."

Violet Brown in Barbara Kingsolver's The Lacuna

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