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Forum > Sewing Machines > New computerized Brother PC-420 bobbin problem ( Moderated by Sharon1952, EleanorSews)

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New computerized Brother PC-420 bobbin problem
Bobbin thread not being picked up !
NancyZL
NancyZL  Friend of PR
Intermediate
New Jersey USA
Member since 6/18/08
Posts: 426
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Date: 8/3/11 10:21 PM

While using my machine last week I somehow bent the needle.

I just replaced it with a new one, cleaned the bobbin shuttle area,
checked the threading but now am getting no bobbin thread at all.
Just longish loops from the upper thread on the underside. I reinserted the needle & am using a newly wound bobbin. Any idea
of what could be wrong?? No error messages either. Thanks.

bestgrammy
star
bestgrammy
Oregon USA
Member since 8/29/06
Posts: 3556
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In reply to NancyZL


Date: 8/3/11 10:36 PM

First...make sure the new needle is not in backwards.

Lil Flo
Lil Flo
Advanced Beginner
Louisiana USA
Member since 4/17/09
Posts: 1678
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In reply to NancyZL


Date: 8/4/11 0:03 AM

Make sure you are putting the bobbin in correctly. So many of us has done this without realizing it.

NancyZL
NancyZL  Friend of PR
Intermediate
New Jersey USA
Member since 6/18/08
Posts: 426
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Date: 8/4/11 11:50 AM

Thanks, have checked both of them items and also switched to a new bobbin with no success. May try service , ugh.

NancyZL
NancyZL  Friend of PR
Intermediate
New Jersey USA
Member since 6/18/08
Posts: 426
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Date: 8/6/11 12:20 PM

Update - just spoke to the dealer who services Brother & he thinks it is
the timing . He does not think the warranty covers timing & cost may be about $69. ( I purchased the machine on Amazon since this dealer
is really not "local" to me.) I did think the warranty covered "labor" .
Since there are no other dealers in Northern NJ I will be bringing it to
him on Monday. Just wonder 1- are computerized machines more
"delicate" ie. could hitting a pin mess up the timing? so do I have to be
extra careful in the future 2 - is $69. a reasonable fee if not covered under warranty ?
Thanks for any assistance here. I've always done my own maintenance on my old machine . Nancy

GlButterfly

GlButterfly
Intermediate
California USA
Member since 8/28/08
Posts: 3086
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In reply to NancyZL


Date: 8/6/11 3:16 PM

When my basic Brother embroidery-only machine wouldn't pick up the bobbin thread, I went to the Brother site for help. I found one piece of info. I can't remember exactly what it was, but it had to do with running a piece of paper near the thread guide area. After trying that three times to no avail, I took the machine to a dealer.

He said that sometimes the timing is off and it can "just happen". No pins are used in embroidery so I know that I didn't hit one.

I paid a bit more than $69. Messing with the timing on a mechanical machine is thing, but quite another on a computerized machine. Dealers have the proper equipment to work on computerized machines.

------
That's Gl = for Gloria, not G. I.

RadarRadiance
star
RadarRadiance
Intermediate
Nevada USA
Member since 10/24/07
Posts: 1432
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In reply to NancyZL


Date: 8/6/11 3:29 PM

How long have you had your machine? Amazon is great about returns if you just got your machine. Also, hitting a pin just right can throw out the timing. You must have really banged something to have bent the needle and all. I've hit pins with my machines and luckily haven't thrown out the timing but it can happen.

NancyZL
NancyZL  Friend of PR
Intermediate
New Jersey USA
Member since 6/18/08
Posts: 426
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Date: 8/6/11 6:08 PM

Thanks all,
Machine was purchased in early May so the return period has expired.
I didn't see a bent or broken pin so am not sure what bent the needle &
the machine did not shut off or indicate a jam. Guess I'll find out on Monday but I do hope the warranty covers the cost.

NancyZL
NancyZL  Friend of PR
Intermediate
New Jersey USA
Member since 6/18/08
Posts: 426
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Subject: New computerized Brother PC-420 bobbin problem-Update Date: 8/8/11 9:03 PM

Update- Went to Elizabeth Sewing (see review) today . There were
burrs on the shuttle which the dealer was able to fix by sanding. (I would not try this on your own.) The burrs were caused by the jamming
of the machine when I first used it on a rayon/Lycra knit .
From now on I will be very careful with knits, have gotten the stretch
needle as suggested .Will also be butting another fabric up against the
knit to start with.

GlButterfly

GlButterfly
Intermediate
California USA
Member since 8/28/08
Posts: 3086
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Date: 8/8/11 10:10 PM

Thanks for posting an update and glad it was fixed.

------
That's Gl = for Gloria, not G. I.

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