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Message Board > Sewing Machines > Is it okay for a dealer to charge a deposite for a sewing machine demo? ( Moderated by Sharon1952, EleanorSews)

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Is it okay for a dealer to charge a deposite for a sewing machine demo?
I think it was for me only.
sew cool sew creative

sew cool sew creative
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AUSTRALIA
Member since 12/1/07
Posts: 388
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Date: 11/11/11 2:55 AM

Today I went to my Pfaff, Bernina dealer to buy fabric but also wanted a demo for the Bernina 820. I been to the store several times before I got my Janome and also went to see sergers.
Anyway when she was done she came up to me politely and said I have to pay a deposit on a machine for a demo from now on because of the time I took for the demo etc.

I thought fair enough, I took quiet some of her time through the Pfaff expression 4.0 and the performance 2058 and Bernina sewing machine (the 440QE was the only Bernina machine I looked at their store).

I may not have bought a machine at that particular store but they have another store, closer to me and easier transport especially when taking a machine home. However they don't have a Bernina 820 on display and it's more of a Janome store.

I want to know what you think about this. I looked at quiet a few machine this year the Bernina 820 was my 6th I want to look at but had no demo unless I pay a deposit.

Would you go back to a dealer if this happened to you?
Would you buy from this dealer even if this has happened to you?
I'm a little upset about this but I can't help it.

PortlandMaine
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PortlandMaine  Friend of PR
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ME USA
Member since 1/29/11
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Date: 11/11/11 3:03 AM

oh, my!

i think thats gross. the bernina dealer here was so strict about demo's that even asking to turn the thing on was practically a commitment to buy!

bernina might be a great product - but, i dont go for that kind of B.S.

im sorry that happend, its gross.



------
Quilting up a storm!

SewBusy63
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SewBusy63
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In reply to sew cool sew creative


Date: 11/11/11 3:04 AM

I can't imagine having to pay for a demo, no matter how long it took. I guess if you pay to have the demo, I would expect the $ to be deducted off the price of the 820 if you bought it. I'm not sure they can charge for a demo, but who knows? Perhaps contacting Bernina and ask if that is acceptable? I would find another Bernina dealer to demo the 820 for free.

------
~Diana~

♥ Bernina 830E ♥ Bernina 1150MDA serger

✝The Lord is my Light and my Salvation: whom shall I fear? The Lord is the strength of my life; of whom shall I be afraid? Psalm 27:1✝

sew cool sew creative

sew cool sew creative
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In reply to SewBusy63


Date: 11/11/11 3:13 AM

the money charged for the demo, will be deposited for that particular machine so I assume it's deducted from the sales price.

Maia B
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Maia B  Friend of PR
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Date: 11/11/11 3:34 AM

Sounds hinky to me. What if you decide not to buy? A demo means you want to see how the machine performs before you buy. There are 3 Bernina dealers within about 30" of me (depending on traffic and time of day). One has a sales gal who would say, "Shall I wrap it up for you?" whenever I asked about a machine. I think she doubted I was serious, ha! They missed out on selling me 4 machines. I had purchased a machine and a big cabinet from them a few years ago. I bought my 820 from the shop that treated me warmly from my first step in the door, long before they had any inkling I was machine shopping. I'd gladly pay a bit more for things there, the service is superb. Later, I bought an accessory for my 820 from the "wrap it up" lady, she asked where I bought the 820...

------
🌸 Plenty of machines, mostly Berninas 🌸

sew cool sew creative

sew cool sew creative
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Date: 11/11/11 3:43 AM

The dealer I went to is great for fabric shopping. So I can't say I won't go there again because that's a lie. It's just buying their machines. Pfaff and Singer are okay to buy. Janome and Bernina I have many dealers to go to for these brands. I bought a serger which I guess gladly kept quiet. I bought from another dealer from a brand they don't sell.
Almost forgot. Maia B I thought the exact same thing. What happens if I don't feel it's for me? It would be the most expensive demo I took don't you think?
-- Edited on 11/11/11 3:49 AM --

Maia B
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Date: 11/11/11 4:12 AM

Yeah, how much was she asking? I get paying for classes, if you didn't buy the machine there, but a demo?! Unless some Aussies chime in to say that's normal, it's going in my "sleazy dealer behavior" file. And if it IS normal, sheesh, that's a pity. Your fabric costs more, now THIS?! Let's organize a relief operation. Fat quarters and free demos for everyone!

------
🌸 Plenty of machines, mostly Berninas 🌸

sew cool sew creative

sew cool sew creative
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In reply to Maia B


Date: 11/11/11 4:53 AM

She didn't say the price or the minimum deposit to be paid but I would assume $100 maybe a bit less not too sure. Thank god this is not common this is the first time it happened. I thought it was the way I buy my machines. I don't just shop at the one one dealer. To date I bought machines from 2 different dealers one of them happens to be a chain store from this dealer. and a husqvarna dealer 30 minutes away. My Brother nx200 and a brother basic machine was from them big craft chain stores.

I thought it was because I didn't buy a machine from them so she want's me to pay a deposit for the demo so it's certain I'll buy the machines from them. I do believe it was for me only as I saw a customer getting a short demo for a janome. Also every time I go there I ask for demos on certain sewing machine models before I got my Janome 6600p, and before I got my serger. I was not asked to pay a deposit before this day. I don't know if it's only for Bernina, I don't think there is any point in asking. I will probably go to another dealer for the 820 like sewbusy would do.

sew cool sew creative

sew cool sew creative
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Date: 11/11/11 4:56 AM

Oh but the price of fabrics is great. They had a huge sale. quilting cottons that were $22 a meter were $7.95 a meter and the had literally tonnes of quilting cottons for $5 a meter so for fabric shopping, it's perfect.

lareine
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lareine  Friend of PR
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Date: 11/11/11 5:07 AM

You are right to expect to be shown a machine and allowed to try it before you buy. They aren't cheap! The dealer is wrong to expect a down payment despite no commitment to buy. Take your business elsewhere and let the company know what is going on and why you are not buying from this particular place.

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