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Bad news/good news
JoAnn's surprised me!
Susan Dryer

Susan Dryer
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Member since 8/24/02
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Date: 12/15/11 7:21 AM

I found a heavyweight pink-and-black buffalo plaid at JoAnn's perfect for a shirt for my aunt (who likes to wear shirts over whatever she is wearing at home in winter). I looked it over carefully, brought it home, washed and dried it, and cut it out carefully matching the plaid. I had the perfect pattern in my stash so I was pleased with how well the project was proceeding.

I "improved" the pattern by adding menswear-style plackets on the sleeves. I constructed the cuffs and collar. I sewed in the pleat in the back then held it up to see how nicely it fell in the heavy flannel. Awk! Then I saw the threadbare spot, a soon-to-be hole in the middle of the back.

I went back to the store but they had no more of my fabric. I spoke to the manager who checked his PDA for inventory in other "nearby" stores. He did some phoning around and located a bolt with seven yards. (While waiting I was coming up with a plan to save the project if I could not get replacement fabric as I had invested a lot of work on the project up to that point). Then he volunteered to pick up that bolt that night to have at my store the next morning. I was shocked by his kindness. True to his word, the next morning I went in an got one-and-a-half yards of fabric at no cost, enough for shrinkage and matching the plaid.

The shirt finished up beautifully. I sent it to my aunt as a Christmas gift (along with other gifts to her and my uncle). Like little children they opened up their gifts already and she loves the shirt!

I was not completely surprised by the poor quality control for the fabric from China sold by JoAnn's and would not ordinarily have bought it, but it was really perfect for my aunt. However, I really was surprised by the service I received from this manager.

Terri A
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Terri A  Friend of PR
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In reply to Susan Dryer


Date: 12/15/11 8:00 AM

That's a great story:-)

gramma b
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gramma b
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Date: 12/15/11 8:06 AM

Could we make that mgr. CEO or at least in charge of nation-wide Customer Service?

JTink
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JTink
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Date: 12/15/11 8:36 AM

Sounds like the manager at my Joanns. They are out there and they make the world a much nicer place.

KathySews
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KathySews
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Michigan USA
Member since 10/1/06
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Date: 12/15/11 8:49 AM

hope you take time to send an atta boy to the store...he deserves credit and JA needs to know they have some gems

allycovey
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allycovey  Friend of PR
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Arkansas USA
Member since 11/16/07
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Date: 12/15/11 12:14 PM

Love that story!!! Exactly right this should be shared with Joanns, they do need to know whats going right. I really appreciated this story.

Mufffet
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Mufffet  Friend of PR
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In reply to Susan Dryer


Date: 12/15/11 1:19 PM

So - we all want to know at least the state you live in!Then we can hunt this guy up. Yes, I agree - write to Joann's corporate. I do think they are having a pro-active thrust in their customer relations for sure. I am pelted with coupons and let to use gobs of them every time I shop - I love our Joann's now.

------
"Be kind whenever possible. It is always possible."
--Dalai Lama

I have sewing machines

EleanorSews
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EleanorSews  Friend of PR
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Michigan USA
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Date: 12/15/11 3:36 PM

You ought to send corporate JoAnn's an email about the amazing miracle of a store manager they have and how they need to keep and promote him!

------
"We don't see things as they are, we see them as we are." Anais Nin

"Attitude is the difference between an adventure and an ordeal." unknown

JTink
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JTink
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Date: 12/15/11 7:01 PM

I agree, you should send an e-mail to corporate about this manager.

AdaH
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AdaH  Friend of PR
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Iowa USA
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Date: 12/15/11 8:36 PM

Tell us who this guy is and we can all send him an At-a-Boy.

------
Ada

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