Sewing Patterns, Pattern Review, Sewing Classes, Sewing Machines and Sewing Machine Reviews!
Platinum Sponsor: Stylish Fabric
Over 20,000 of high quality reorderable fabric

[SIGNUP - FREE Membership & 1 FREE Sewing Lesson ]
[Sewing Classes|Shopping Bag Your Shopping Bag|Login|Help]
Sewing Review and Pattern Reviews Sewing Knowledge Base Sewing Patterns Sewing Classes & Sewing Lessons Sewing Machine & Embroidery Machinery Sewing Message Boards Sewing merchants Blog Help/FAQ About Pattern Review
Enter your e-mail address:




Advanced Search
Tags
New to PR?
Sewing Machines
Compare Sewing Machines
Sewing Machine & Serger Reviews
Embroidery Machines
Sewing Reviews
Sewing Patterns
Review Gallery
Sewing Books
Sewing Supplies
Sewing Websites
Sewing Stores
Sewing Class Reviews
Sewing Expo Reviews
Sewing Tips & Techniques
Sewing Podcasts
NEW!Fabric Glossary
Sewing Review Requests Add a Review Request
Your Account
Edit Profile
My Page
Favorites
Wish List
Pattern Catalog
Notifications
Friends of PR
Join Friends of PR
Find a member
Deal Corner
Photo Album
Calendar
Chat Room
Chat Schedule
Chat Transcripts
Sewing Classifieds
Add a Classified
Sewing Contests
enter contest
contest report
contest gallery
Favorite Links
reviews with comments
merchant gallery
article archive
newsletter archive
Craft Resources
contact info
shipping rates
returns & refunds
testimonials

Platinum Sponsor - Stylish Fabric
Stylish Fabric
You are not logged in. Login here.



Message Board > Web site Talk > question about Hot Patterns and orders ( Moderated by Deepika)

Please LOGIN or Join PatternReview
Go to Page:
question about Hot Patterns and orders
how long does an order take?
sideseams
 sideseams
Intermediate
PA USA
Member since 6/19/04
Posts: 140
Login to reply to this post

Date: 3/19/12 2:32 PM

I ordered two patterns on Friday and just got an e-mail today from Jeremy saying that the one was out of stock and would be printed on Wednesday, sorry for the delay. But he never mentioned when the other pattern would be sent. Does anyone know how long these patterns normally take to ship?
Wish he would have said if they will be shipped together or seperately.

Elona
star
Elona  Friend of PR
Advanced
Member since 8/24/02
Posts: 8121
Login to reply to this post

In reply to sideseams <<


Date: 3/20/12 1:14 AM

E-mail him back! In my experience with this company, they (I think mostly Jeremy) are a bit casual about the speed of delivery. Nothing ill-intentioned, you know, but let's say 'relaxed.'

The only way to get action is to bug them. They're not going to hate you. They want your money and repeat business; if they treat you badly, they won't get that.

So re-contact him until you get the answers you want and have paid for!

sideseams
 sideseams
Intermediate
PA USA
Member since 6/19/04
Posts: 140
Login to reply to this post

Date: 3/20/12 10:33 AM

Thank you for your reply. I definitely will contact him again. This just bugs me. Seems like poor customer service to me. They already hit my credit card and have not sent the merchandise. That is just wrong. Let you know how it goes.

sideseams
 sideseams
Intermediate
PA USA
Member since 6/19/04
Posts: 140
Login to reply to this post

In reply to Elona <<


Date: 3/21/12 7:10 PM

elona,
I tried e-mailing Jeremy again and have gotten no response. This is so disappointing to me . I think it is not excusable for a business to ignore its customers. Seems strange to me that there is not a phone number on their website. Hope I can get this resolved soon.

skae
star
skae  Friend of PR
Advanced
MN USA
Member since 4/23/07
Posts: 3081
online now
Login to reply to this post

In reply to sideseams <<


Date: 3/21/12 8:27 PM

with todays mail give it a little time. when i order it takes up to two weeks sometimes. Just give it a little time.

------
Galatians 5:22-23 The Spirit produces love, joy, peace, patience, kindness, goodness, faithfulness, humility, and self-control. There is no law against such things as these

Terri A
starstarstar
Terri A  Friend of PR
Intermediate
USA
Member since 1/16/08
Posts: 1520
Login to reply to this post

In reply to sideseams <<


Date: 3/21/12 8:45 PM

If it makes you feel any better you are not alone:-) I think many of us are still waiting:-)

Elona
star
Elona  Friend of PR
Advanced
Member since 8/24/02
Posts: 8121
Login to reply to this post

In reply to sideseams <<
thumbsup 2 members like this.


Date: 3/21/12 11:52 PM

Flood them!

If you do Facebook, post there about this. Post on any other sewing sites or blogs you subscribe to. Post a report--completely factual--on YouTube. For legal reasons, it is important to be factual, because you don't want to expose yourself to charges of slander or libel, so stick to the facts.

Then, send Hotpatterns notice that you have done this, and why.

LuceLu
star
LuceLu  Friend of PR
Advanced Beginner
NY USA
Member since 8/4/06
Posts: 1499
Login to reply to this post

Date: 3/22/12 6:18 AM

It can take a week or two to receive patterns when ordering from them. They have a home based business in which they have recently expanded into fabrics. I would not rush them. It wasn't too long ago we would have to wait for mail order items 6-8 weeks for delivery. Today everything is so instant, no one has any patience anymore. When I order from BMV, it takes about a week to 10 days as well for delivery.

I received a pattern once from HP and it was missing directions. I sent an email requesting the pdf file for it and they sent it directly. Usually you will get a confirmation email from them when they have shipped your patterns.

I hope you like your new patterns!

sideseams
 sideseams
Intermediate
PA USA
Member since 6/19/04
Posts: 140
Login to reply to this post

thumbsup 2 members like this.
Date: 3/23/12 7:48 PM

Well, still no reply to my e-mails. I am a very patient person but not when it comes to communicating with a business who already has my money and has not sent me anything, plus they just ignore my e-mails. Maybe some of you think that this is okay.
That is hard for me to understand at this point. At the very least a response is warranted to me about my questions to them.

ell-in-or
ell-in-or  Friend of PR
Intermediate
OR USA
Member since 7/21/06
Posts: 5
Login to reply to this post

Date: 4/10/12 0:56 AM

Please try to take into consideration the size of the company. A company with 500 or 5,000 employees should be expected to give top notch, instant customer service - much like Amazon.

A company that has two employees that do everything (printing all the patterns, filling orders, answering all the emails, making YouTube videos with tips for the patterns, taking and posting pictures of fabric, cleaning the company toilets) is just not going to be able to get to every email as fast as if there was a full-time person for each and every one of those jobs.

It usually takes me about 10 days to two weeks to get an order and sometimes 3 or 4 weeks. If they have to do another print run, I'd give it an extra week. They are very helpful and will make everything right. If Jeremy is printing, folding and stuffing into pattern envelopes a run of 100 or so patterns, he can't also be reading and returning emails.

I'm no relation or anything like that, I just don't think a really small company should be attacked for not having instant service just like Amazon. It isn't possible.

My .02
-- Edited on 4/10/12 1:44 AM --

------
May your bobbin always be full!

Go to Page:
Please LOGIN or Join PatternReview
printable version Printable Version

* Advertising and soliciting is strictly prohibited on PatternReview.com. If you find a post which is not in agreement with our Terms and Conditions, please click on the Report Post button to report it. Web site Talk >> question about Hot Patterns and orders

Merchants on PR
Gwyn Hug
Fabric Shopping Help!
Deals!
Lanetzliving Vintage Sewing Patterns
Vintage Sewing Patterns
Deals!
Style Arc sewing dress patterns
Patterns That Fit
Web site
Victoria Jones Collection
Timeless Hawaiian styles
Web site
So Vintage Patterns
Thank You for Joining!
Deals!

Copyright © 2014 PatternReview.com® , OSATech, Inc. All rights reserved.
Conditions of Use | Posting Guidelines | Privacy Policy | Contact Us
Online Sewing Classes
10 Clever Techniques To Help You Sew Like a Pro
Fee: $49.00
(Regular $49.00)
10 Clever Techniques To Help You Sew Like a Pro

Online Sewing Classes
Bust Adjustments
Fee: $39.99
(Regular $39.99)
Bust Adjustments

Simplicity 2536
photo
Review by Oceanpeg on 8/11/09
Read Review

Peek-A Boo Floppy Flower Sun Hat Digital Pattern ( Size newborn - child )
Peek-A Boo Floppy Flower Sun Hat Digital Pattern ( Size newborn - child )

Details
Price: $4.99
Add to Bag Add to Bag

Peek-A Boo Winter PJs Digital Pattern ( Size 6 mo -8 years )
Peek-A Boo Winter PJs Digital Pattern ( Size 6 mo -8 years )

Details
Price: $7.95
Add to Bag Add to Bag

brerrabbit.com Go To Pattern's
photo
Review by AlyssaJS on 7/6/12
Read Review

Sewing Workshop 8th Avenue Skirt Pattern
Sewing Workshop 8th Avenue Skirt Pattern

Details
Price: $22.95
Add to Bag Add to Bag

You Sew Girl Mod Bag Pattern
You Sew Girl Mod Bag Pattern

Details
Price: $22.00
Add to Bag Add to Bag

Simplicity 2895 Pattern ( Size 46-48-50-52 )
Simplicity 2895 Pattern ( Size 46-48-50-52 )

Details
Price: $17.95
Add to Bag Add to Bag

Vogue 1346 Pattern ( Size XSM-SML-MED )
Vogue 1346 Pattern ( Size XSM-SML-MED )

Details
Price: $32.00
Add to Bag Add to Bag

Subscribe to PR Message Board Feed Subscribe to the PR Message Board Feed Add to My Yahoo! Subscribe at NewsGator Online Subscribe at Bloglines Add to MyMSN