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Message Board > Sewing Machines > WWYD regarding non-functioning Juki needle threader ( Moderated by Sharon1952, EleanorSews)

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WWYD regarding non-functioning Juki needle threader
divabeadz
divabeadz
Member since 2/11/12
Posts: 75
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Date: 4/12/12 9:41 PM

I have a brand new Juki F-400 and the needle threader doesn't work...it never worked. I'm young(ish) and fully capable of threading the needle so this hasn't been an issue for me but it would be nice if it at least worked. So anyway, I contacted Juki and someone called me back and had me take off the cover and take a photo of it to send to him - I did and he said since the image showed everything as it's supposed to be (he was looking to see if the pin in the assembly was positioned properly - it is) he can't help me. Juki said in order to trouble shoot I will need to send the entire machine back to them. Seriously? I live several hours from a dealer so that's why they wanted me to send the machine back.

While I'd love to have the needle threader in working order, I was hoping I could fix it myself if they walked me through it but apparently that's not an option. I'm torn over whether I should even bother to get it repaired or not. My pre-Juki sm is a piece of crap Walmart singer that can't sew a straight line and the Juki is sent from Heaven above so I really don't want to send it back...but then again, I feel like the needle threader should work. I'm so torn over whether I should get it fixed or just forget about it.

What would you do?

poorpigling

poorpigling
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TX USA
Member since 12/28/07
Posts: 11066
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In reply to divabeadz <<
thumbsup 1 member likes this.


Date: 4/12/12 10:17 PM


Honestly. and this may be of no help at all. but I would try again a few times.. You didn't specify exactly what the problem was .. but I know someone who had this same problem on a new machine.. different model and man.. and it turned out to be user error.. no kidding. She just wasn't doing it right.. and she has had a LOT of machines..
Sometimes we get nervous trying out the features on a new machine.. and are afraid of breaking something.. so we back off too quickly.. try again.

divabeadz
divabeadz
Member since 2/11/12
Posts: 75
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Date: 4/12/12 10:29 PM

Hahaha...that's what I thought (and hoped) at first too. I've tried it a zillion times since I got the machine a couple weeks ago. When I first got the machine, the thread was never actually coming in contact with the needle. After attempting it several more times and changing the needle to be sure it was fully in place, the thread now comes into contact with the needle but it hits the needle several mm's above the eye so I feel like something is slightly "off" and with some sort of simple tweaking it *should* work. The doo-hicky that actually threads the needle seems to position properly when the lever is pushed but since the thread lands too high above the official doo-hicky, it's unable to thread the needle like it should. Sorry I don't know the proper name of that particular piece that forces the thread through...haha.

I've pretty much tried it about a half dozen times a day since I got the machine, which now that I think of it, was almost a month ago. I feel certain it is a very minor issue so it seems so silly and unnecessary to send the entire machine back to Juki - I was hoping they would at least have a suggestion or two on what to try to get it to work but all they did was ask for a photo of it, end of story. Grrr.

divabeadz
divabeadz
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Posts: 75
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Date: 4/12/12 10:37 PM

Maybe I will ask my DH to try it...he's good at troubleshooting anything and everything. I honestly didn't ever ask him b/c I didn't want to admit to him that something was wrong with my very expensive (to me) new purchase....lol.

simplystitches
simplystitches
NY USA
Member since 2/12/06
Posts: 1096
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Date: 4/12/12 11:00 PM

Check the manual to see what size needles it will thread. My Babylock will only thread 11's or higher. I found that out the hard way.

I've had mine for almost 4 yrs. and I know that the threader works. I went to use an 8 or 9 needle and it would not thread. Of course knowing it worked I kept trying. Finally got frustrated and checked my manual. That's where I found only 11's or higher which I'm sure I read when the machine was new and conveniently forgot! In the mean time trying to thread the smaller needle I messed up the wire on the threader and it doesn't work anymore.HTH

Debbie

LindaBee58
LindaBee58
ITALY
Member since 7/10/09
Posts: 351
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Date: 4/13/12 8:16 AM

My Juki F600 also had problems threading the needle when I first had it. Mine was not broken but it was "out of position".
I managed to get it working on my own this way.
The needle threader has 2 sorts of plastic mechanisms with teeth on it that goes round in a circle, I just VERY VERY carefully seperated the 2 parts just a very little from each other, just enough for the mechanism to pass onto another "tooth" position. Sorry I can't remember if I moved it towards the front or the back but one positon was enough to make it work.
My Tec told me that perhaps during delivery this part slips out of place or during the assembly of the machine it wasn't placed in the right position
If you want to try this but please please be very careful and I would suggest using at least a size 80 or 90 needle.

misskira
misskira
Member since 3/3/12
Posts: 119
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Date: 4/13/12 4:22 PM

Where did you get the machine from? Have you contacted them about it yet? I didn't think I would care about the threader, but man is the one on my new brother super handy. I would want it fixed, but not badly enough to send the machine in.

divabeadz
divabeadz
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Posts: 75
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thumbsup 1 member likes this.
Date: 4/13/12 10:33 PM

I talked to DH about it last night and he said that by the time my eye sight is poor enough for me to need the needle threader I'll want a new machine by then....lol.

I'll try your suggestion LindaBee...that sounds easy enough. I double checked my manual and my needle size so I'm good there, simplystitches. Thank you everyone.

divabeadz
divabeadz
Member since 2/11/12
Posts: 75
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In reply to LindaBee58 <<


Date: 4/22/12 9:36 PM

Quote: LindaBee58
My Juki F600 also had problems threading the needle when I first had it. Mine was not broken but it was "out of position".

I managed to get it working on my own this way.

The needle threader has 2 sorts of plastic mechanisms with teeth on it that goes round in a circle, I just VERY VERY carefully seperated the 2 parts just a very little from each other, just enough for the mechanism to pass onto another "tooth" position. Sorry I can't remember if I moved it towards the front or the back but one positon was enough to make it work.

My Tec told me that perhaps during delivery this part slips out of place or during the assembly of the machine it wasn't placed in the right position

If you want to try this but please please be very careful and I would suggest using at least a size 80 or 90 needle.


egads, I hit the "report post" button accidentally so I apologize if any moderator contacts you - it's in the same spot as the "quote" button on another forum I frequent. My bad!

Your trick with adjusting to another tooth was exactly what was wrong with my needle threader too. I adjusted it in one direction and it made it worse so I went back and adjusted in the other direction and voila, it's working perfectly now! Thank you SO much.
LindaBee58
LindaBee58
ITALY
Member since 7/10/09
Posts: 351
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In reply to divabeadz <<


Date: 4/23/12 4:52 AM

I'm very happy for you. I think that many machines have come out with this problem. It must be, or an error during the assembly of the machine or it's a part that easily moves out of it's original position during delivery.
Perhaps other people here on this forum with the same problem could first try doing this adjustment before sending their machine to a Tec.
Enjoy your Juki as it is a fantastic machine.

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