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Forum > Sewing Machines > Has a dealer ever turned you off from a specific brand? ( Moderated by Sharon1952, EleanorSews)

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Has a dealer ever turned you off from a specific brand?
or do you shrug it off and move on?
isakswings
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isakswings
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Date: 5/29/12 1:03 PM

Bernina makes a great SM but the closest dealer to me, has been less then impressive, not once, but 3 times. My experience at the dealer was not the only reason I chose not to buy a Bernina machine(I don't like front loading bobbins), but it definitely played a big part in my decision. If I can't get decent service when shopping what can I expect if I have a problem with my machine? If the dealer had been better, I may have been able to overlook the bobbin system. I mean, the machines I had with that feature were not anywhere near Bernina quality. Maybe I would have liked it in a better machine? It's hard to say. All I know is when I told the clerk I did not like front loading bobbins, her response was pretty much that it had to be user error. That did not convince me to spend 1K on a machine with a feature I did not want. Sometimes I think about going to a different Bernina dealer. Bernina is a great brand and I hate to turn my back on it, but I now have a bad taste in my mouth that I am having trouble getting past.

I bought my SM from a mom and pop Viking/Baby Lock dealer. We have been in their store 3-4 times and each time, we were treated with dignity and respect. We were acknowledged and treated well. It was like night and day. Guess who I bought my machine from? Guess who I would happily purchase from again? The Viking/Baby Lock dealer.

Has anyone else had an experience that was enough to turn you away from a specific brand?




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I'm fairly new to sewing but I am finding it to be fun and rewarding!

nancy2001
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In reply to isakswings <<


Date: 5/29/12 1:22 PM

I had a less than pleasant experience with a Bernina dealer, who is widely acknowledged to be difficult, and that turned me off to sewing machine dealers in general. I now buy my sewing machines online

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No sewing project is ever a complete success nor a total failure.

SheBear0320
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Date: 5/29/12 1:42 PM

Definitely -- I have a herd of 5 Janomes in my studio.

Had such a bad experience (had to involve the Consumers Bureau) that I won't even use them for service on my machines. My last purchase was a Juki and I'm looking again for another serger -- will be either a Juki or Brother as far as I've researched right now.

Would go back to Janome in a heartbeat if the authorized dealer changed locally (or a new one opened within reasonable driving distance -- right now the closest is a 2.5 hour trip 1 way). I've seriously considered that 5 hour round trip as an option in order to stick with Janome.



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Sheila
"sewing very slowly to fill an empty closet"

2014 Stash Busting Sew-Along:
59.0 yards sewn (as of 09/11/14)
113.125 yards purchased (as of 09/11/14)

Mufffet
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Date: 5/29/12 1:56 PM

Whatever dealer isn't nice, don't buy. Buy online get a good price or buy from someone else. You don't put up with rudeness when you go car shopping or buy a new TV so why in the heck angst over a sewing machine dealer.

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"Be kind whenever possible. It is always possible."
--Dalai Lama

I have sewing machines

ThePadre
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In reply to Mufffet <<


Date: 5/29/12 2:39 PM

Quote: Mufffet
Whatever dealer isn't nice, don't buy. Buy online get a good price or buy from someone else. You don't put up with rudeness when you go car shopping or buy a new TV so why in the heck angst over a sewing machine dealer.

I'm with Mufffet. I love Honda automobiles (back to my 1981 Accord I drove in high school), but the sole Honda dealer in my current area means I'll buy another brand or drive 45 minutes to get a better dealer. A bad sales experience is to be avoided.
isakswings
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isakswings
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In reply to nancy2001 <<
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Date: 5/29/12 3:08 PM

I have heard of others who have had issues at the same dealer I had issues with as well. It's a shame really.

------
I'm fairly new to sewing but I am finding it to be fun and rewarding!

isakswings
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isakswings
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In reply to SheBear0320 <<


Date: 5/29/12 3:10 PM

That really is too bad! I wonder how dealers like that stay in business?

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I'm fairly new to sewing but I am finding it to be fun and rewarding!

Learn To Sew
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In reply to isakswings <<


Date: 5/29/12 3:12 PM

Have you reported this dealer to Corporate and told them how bad the service and attitudes are? They will want to know this information. If no one tells them, they really have no clue what is going on in the stores. If one of the higher ups visits, the dealer/salesclerk is a different person when Corporate visits compared to when you visit.

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Bernina 630, my much loved main machine
Bernina embroidery module
Pfaff 2036 my back up & travel machine
Babylock Molly, mechanical
Bernina 1200DA serger
Unique Sewing Cabinet 450L

EleanorSews
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Date: 5/29/12 3:14 PM

Lucky me to be within minutes of several dealerships. The choice is very clear cut to me. The one who welcomes me, puts up with my idiotic questions, offers information relevant to my kind of sewing and generally make me feel like my concerns and questions are important considerations is the one I will buy from every time. It is likely that next summer I will be adding a new sm to my workforce. Any guesses who gets my business?

Do note that in all fairness, I occasionally am in the other independent shop and it does not matter whether you are looking at sms or quilting fabric, there is "an attitude" and I just don't seem to measure up. Maybe I need to take a newer photo of myself and someone can tell me whatit is about me that makes me seem "less than"... I only make purchases there if it is a matter of last resort.

ETA: After one visit a few years ago, I walked out feeling like I'd been back in jr high and was not in the right clique. Clearly some people get treated very well in that shop. Others, not so much...I have seen other women get the same kind of treatment I get while there were some women who received the red carpet.
-- Edited on 5/29/12 3:17 PM --

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"We don't see things as they are, we see them as we are." Anais Nin

"Attitude is the difference between an adventure and an ordeal." unknown

isakswings
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isakswings
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In reply to Mufffet <<


Date: 5/29/12 3:16 PM

YUP. That is why I won't go back to that dealer. It's actually a Nuttall's and they sell Brother and Janome as well. It is a shame because when I am ready to buy an embroidery and/or back up machine, I won't shop either brand unless I buy online or find another dealer. To be honest, the next buy will likely be Baby Lock, Viking or Pfaff(since these dealers are close and I like them!).

I LOVE my Viking/Baby Lock dealer!

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I'm fairly new to sewing but I am finding it to be fun and rewarding!

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