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Denver Fabrics - my order has problems has this happened to anyone?
marymary86 Intermediate GA USA Member since 7/20/08 Posts: 2194	Login to reply to this post Like this post Date: 7/12/12 5:22 PM I ordered two different knits - one was sold out. They charged me for both (and that was the charge I saw on my debit card). Bottom of order says I was issued a credit on that card. I just checked my account on line. No credit. It seems to me the credit should have been issued when the fabric was being cut and shipped. Am I jumping the gun? I just tried to call and they're closed because Denver Fabrics is actually in St. Louis (they close at 4!) ------ Mary http://checkmatesystem.com
Member since 12/31/69	Login to reply to this post Like this post Date: 7/12/12 6:04 PM I have this happen at other companies. I never shop Denver Fabrics, and have placed a whopping 2 orders with FFC in the last decade or so. Many business will charge you right quick for the items, then issue a refund...which can take up to 3 weeks for you to get back.
nicegirl Intermediate DC USA Member since 5/10/06 Posts: 1607	Login to reply to this post Like this post Date: 7/12/12 7:35 PM For whatever ridiculous reason, although charges appear instantaneously, with *any* company from which I've received a refund it takes 1-3 weeks to show up. So it's probably not Denver here. That said, I made my last order to FFC/Denver 2 years ago and will never order from them again. Horrible customer service. ------ http://theslapdashsewist.blogspot.com ================= 2007: purchased 115+, sewed 105+ So close to parity, yet so far Trying again in 2008 Yards purchased: 133 Yards sewn: Somewhere around 95 2009? I give up
heathergwo Advanced Beginner CA USA Member since 11/14/11 Posts: 766	Login to reply to this post Like this post Date: 7/12/12 8:32 PM I agree w/ the others. Refunds take twice as long as purchases to show up. If it would make you feel better, go ahead and call to confirm you're to get a refund and when you should expect it. That's just for peace of mind though as you prolly won't see it for a week or more. Good luck! ------ Brother Innovis 1250D Singer Curvy 8763 Brother 1034D Janome 385.19606 Brother 2340CV
SecondHandRogue   Advanced Beginner RI USA Member since 12/28/05 Posts: 507	Login to reply to this post Like this post Date: 7/12/12 10:42 PM I know people are mixed on Paypal, but refunds are very quick. I placed an order with Elliot Berman last night before the sale ended, and gave instructions to change a few 2 yard cuts to 1.5 yards. I knew that I'd have to wait for a refund this way, but it's the only way they can process half yards. My refund showed up this morning. I was floored, I figured I had days or weeks too. ------ Yards sewn 2012: 34 Yards sewn 2013: 13.5 (goal 70!)
Member since 12/31/69	Login to reply to this post Like this post Date: 7/12/12 11:04 PM Paypal holds my refunds for 1-2 weeks, too, so there's no difference except my DH doesn't know about the purchases since I get paid that way.
Rybe Intermediate OR USA Member since 2/18/09 Posts: 336	Login to reply to this post Like this post Date: 7/12/12 11:37 PM I ordered from them a few years ago. I had them screw up my order. Twice. I forget if I got a refund in the end, but I got 10 yards of free fabric? Hehe, obviously my problem was different, but they DID try to fix it, so I'd call themNot to say they're a great company, but they weren't trying to be weasels to me?
LynnRowe   Advanced BC CANADA Member since 3/9/09 Posts: 6743	Login to reply to this post In reply to marymary86 << Like this post Date: 7/13/12 0:07 AM Sorry to hear one was sold out, hate when that happens! Denver Fabrics an be slow as molasses, especially to Canada, but they've always eventually made things right if I had any problems. ------ I heart Panzy, Pfaff Creative Performance, the sewing machine love of my life! And Rupert (Pfaff 2023), Baby (BL Enlighten), Victor (BLCS), Ash (Bernina 350SE), Pal (Bernina 530), Kee (Bernina 750) and the Featherteen Flock! Most of all, I heart Woo (HimmyCat). Until we meet again, my beautiful little boy. I love you.
marymary86 Intermediate GA USA Member since 7/20/08 Posts: 2194	Login to reply to this post Like this post Date: 7/13/12 11:39 AM I called them and the CS rep said it's getting applied today. I know in a store they apply the credit right then. I don't understand why they can't apply the credit when they are processing your order. It's not the ten bucks; it's the policy that bugs me. It makes me wonder if I hadn't noticed if the credit would have been applied. On another note, Dell computers drives me nuts for the opposite reason. I buy my laptops from their outlet and the computers are great. But the charge never shows up for weeks! I start to feel conflicted like I should point out the error but I know I'll get a foreign rep and the order will get even more mucked up. I don't want a double charge that's for sure - not for a computer. It eventually shows up but the last time it was seriously more than a month. I want to scream "Dude! You're a computer company for crying out loud!" ------ Mary http://checkmatesystem.com
niki913 Member since 11/1/09 Posts: 27	Login to reply to this post In reply to marymary86 << Like this post Date: 7/13/12 1:14 PM Yes,they did that to me too and that's why I've never ordered from them again and told them.

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