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Message Board > Patterns and Notions > Sewingpatterns.com problems ( Moderated by Sharon1952)

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Sewingpatterns.com problems
Lremesi
Lremesi
Member since 8/16/12
Posts: 3
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Date: 8/16/12 1:06 PM

Has anyone ever ever purchased patterns, been charged, but never received them, from sewingpatterns.com? I order 5 patterns aug 5 and nothing! I also placed an order (separate) on aug 10 and received that pattern 3 days later. I have called, left messages, and emailed several times. I would not be concerned if I had gotten a response of some sort. I love what I ordered and am willing to wait as long as I know they will come to me, or they haven't been lost by the postal system. Any similar experience out there? Or advice?

Thank
Lauren

Elona
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Elona  Friend of PR
Advanced
Member since 8/24/02
Posts: 8118
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In reply to Lremesi <<
thumbsup 1 member likes this.


Date: 8/16/12 1:56 PM

The owner of this business, MargotG, is a member here. You can enter that name into the "Find a member" search box on the upper left of this screen and then send her a personal message about your difficulties.

Please tell us what happens.

Judy Kski
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Judy Kski  Friend of PR
Intermediate
FL USA
Member since 10/26/08
Posts: 1383
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In reply to Elona <<


Date: 8/16/12 2:52 PM

Unfortunately, Lremesi is not a Friends of PR member so she doesn't have PM capabilities. Under Advanced Features, bullet #2, it mentions personal messaging as one of the perks of being a member.

------
Judy

Mufffet
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Mufffet  Friend of PR
Intermediate
VT USA
Member since 8/14/05
Posts: 10478
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In reply to Lremesi <<


Date: 8/16/12 3:02 PM

Try these many threads on this very topic!

Sewingpatterns.com

Hope this helps.

------
"Be kind whenever possible. It is always possible."
--Dalai Lama

I have sewing machines

blessedtosew
star
blessedtosew
Intermediate
AL USA
Member since 4/16/08
Posts: 939
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Date: 8/16/12 6:33 PM

I refuse to order patterns from that place. I ordered a pattern once and after a month when it had not come, I sent an email. I was told the order had been cancelled. So I bought the pattern from BMV. A week later my pattern from sewingpatterns arrived.

diane s
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diane s  Friend of PR
Intermediate
OR USA
Member since 8/24/02
Posts: 4524
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Date: 8/16/12 9:55 PM

I ordered 4 patterns about 2 months ago and received 3 and one was back ordered. After about 3 weeks I emailed and heard nothing. I then checked their facebook page and there was mention of another email to use. Again nothing. I contacted my CC card company and they issued me a refund. Then after about a month I heard back from SP.com that my pattern was unavailable. At that point I didn't care, since I had a refund.

------
My grandmother taught me to sew when I was 10, and I've been sewing ever since.

Teeavilnor
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Teeavilnor  Friend of PR
Intermediate
CT USA
Member since 10/12/07
Posts: 142
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In reply to Lremesi <<


Date: 8/16/12 10:50 PM

I have ordered in the past and was pleased, but since my last order I will never order from them again. They have no communication at all.

------
Teri
Janome Sew Precise, DC4030PR, 634D, & 900CP,
Singer 1952 15-91
Great sewing is knowing exactly, what your machine will do.

olgarosita
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olgarosita
Advanced Beginner
ROMANIA
Member since 6/29/10
Posts: 43
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Date: 8/17/12 10:34 AM

I ordered from them several times, both envelope patterns and downloadable ones. There were no surprises with the downloadable ones, but the envelope patterns took longer to arrive compared to the BMV orders. Anyway, everytime I received what I ordered, so besides the fact that the shipping takes longer, I have no complaints regarding their services. Also, in terms of shipping charges to my part of the world, they seem to be cheaper compared to the BMV.
This was my experience so far, so... knock on wood... :)

MargotG
MargotG
Advanced Beginner
CA USA
Member since 2/12/04
Posts: 41
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Date: 8/20/12 3:01 PM

Hi Everyone.
I have privately messaged LRemesi and emailed her as well. I have traced her order and it was delivered the day after her post. I apologize if any of you have had any order delays. If you do not receive a prompt reply, please email me to my attention at Info@sewingpatterns.com attention MARGOT and I will personally assist you.
Happy Sewing,
Margot

------
Margot M. Grabie
Owner & Founder, SewingPatterns.com
"Every generation laughs at the old fashions, but follows religiously the new. "
- Henry David Thoreau

Lremesi
Lremesi
Member since 8/16/12
Posts: 3
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Date: 8/20/12 5:54 PM

Thanks for all the help. I have since received my patterns late last week. And thank you Margot for your follow up.

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