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Lost Dongle for Bernina Designer software Embroidery software troubleshooting
brookeb Intermediate CA USA Member since 9/17/12 Posts: 4	Login to reply to this post Like this post Date: 9/17/12 4:53 PM Please help! I purchased my new Bernina Artista and Designer software less than a year ago and I have lost the security dongle. I was so careful to always keep track of it but it got lost on a recent trip and it is nowhere to be found. My dealer says I have to purchase a new software package ($1700+)!! Any ideas on how to get a replacement or get Bernina to replace it? I am desperate as I can't afford another software purchase.
a7yrstitch   Intermediate TX USA Member since 4/1/08 Posts: 4390	Login to reply to this post In reply to brookeb << Like this post Date: 9/17/12 5:00 PM I have heard (After reading the posts it seems that I have heard wrong!) that sometimes the dealer can try to work on your behalf with Bernina on this. If they won't, I would appeal directly to Bernina and include documentation on the purchase. Do you use a credit card with one of those theft/loss type coverages? Upside down edit to Sonoma since I don't want to get anyone's hopes up - OUCH And further edit after reading more posts, OUCH, OUCH and OUCH! I've kept the extension on mine and store it in a hard eyeglass case in a drawer with treasured things. But, geez, louise, there has to be a middle ground on this. -- Edited on 9/18/12 9:54 PM -- ------ I have no idea what Apple thought I was saying so be a Peach and credit anything bizarre to auto correct.
Sonoma33   Intermediate CA USA Member since 5/10/09 Posts: 1655	Login to reply to this post In reply to brookeb << Like this post Date: 9/17/12 5:02 PM I was not able to get Bernina to replace mine--I tried and my dealer tried. My dongle was thrown away when brand new at Christmas--us not realizing the dongle was on the other side of the box in a separate little container and me never having dongle based security before. My dealer offered me new software at cost. ------ Berninas 830LE ♥ Artista 630PQE ♥ 930 Record ♥ Juki TL2010Q ♥ Pfaffs Creative Performance ♥ Passport 2.0 ♥ Singers 221 ♥ 301 ♥ 500a ♥ Kenmore 1040 ♥ Elna 'Grasshopper' ♥ Tacsew T500 ♥ Babylock Evolution
Sonoma33   Intermediate CA USA Member since 5/10/09 Posts: 1655	Login to reply to this post In reply to a7yrstitch << Like this post Date: 9/17/12 5:03 PM My dealer tried hard on my behalf. Bernina would not budge for me or my dealer. ------ Berninas 830LE ♥ Artista 630PQE ♥ 930 Record ♥ Juki TL2010Q ♥ Pfaffs Creative Performance ♥ Passport 2.0 ♥ Singers 221 ♥ 301 ♥ 500a ♥ Kenmore 1040 ♥ Elna 'Grasshopper' ♥ Tacsew T500 ♥ Babylock Evolution
PattiAnnJ   Advanced OH USA Member since 12/3/06 Posts: 4986	Login to reply to this post Like this post Date: 9/17/12 5:07 PM See if your home owners insurance will cover the loss........it could have been stolen by gremlins!
SouthernStitch   Advanced LA USA Member since 8/24/02 Posts: 8182	Login to reply to this post Like this post Date: 9/17/12 5:46 PM Trying the homeowners is an option. I so feel for you. My son had a nasty habit of taking my flash drives. He lost my ASG chapters flash drive which had years of stuff on it. I told him I fly him to the moon if he touched my Bernina dongle. If you do get another, put one of those extensions on it. They are cheap, and make it harder to lose. And it protects the connection. I do so hope you have a food result. ------ Bernina 730E, 530, and 350PE Singer 221 FW, 403a When life gives you green velvet curtains, make a green velvet dress.
brookeb Intermediate CA USA Member since 9/17/12 Posts: 4	Login to reply to this post In reply to a7yrstitch << Like this post Date: 9/17/12 6:04 PM Thank you for your advice. No, I don't use a credit card with that type of coverage but I may try to contact Bernina, although I don't expect they will help....
brookeb Intermediate CA USA Member since 9/17/12 Posts: 4	Login to reply to this post In reply to Sonoma33 << Like this post Date: 9/17/12 6:09 PM Wow, that is so sad! I can't believe these embroidery software companies can treat customers this way and do nothing to help. This software is more expensive than my computer and the rest of the software on it! And they say "buy new software" if your dongle gets lost. Ridiculous...
SouthernStitch   Advanced LA USA Member since 8/24/02 Posts: 8182	Login to reply to this post In reply to brookeb << Like this post Date: 9/17/12 7:10 PM While I do understand the premise behind it, and that they'd likely charge even more if they didn't do the dongle..... I think they could offer some sort of insurance on it. Even my very expensive iPad has insurance, which i purchased with it. They have replaced it once and will do so one more time. For ANY reason whatsoever. ------ Bernina 730E, 530, and 350PE Singer 221 FW, 403a When life gives you green velvet curtains, make a green velvet dress.
ilesliemy   Advanced TX USA Member since 2/25/05 Posts: 740	Login to reply to this post Like this post Date: 9/17/12 7:33 PM Sometimes the software is for sale on EBay and that would be another way to get another dongle. Leslie ------ Bernina Gal

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