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Forum > Computers AARGH!!! > Pattern File software -Mine has reverted to trial version ( Moderated by Pyrose, Deepika)

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Pattern File software -Mine has reverted to trial version
Not receiving any reply from support
Clareew
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Clareew  Friend of PR
UNITED KINGDOM
Member since 5/10/06
Posts: 1260
Skill: Intermediate
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Date: 10/9/12 2:19 PM

My Pattern File has decided that I am on a trial period and has been counting down over the last few days.

I have contacted support on both of the last two days and have had no reply.

I have looked through my emails from the date when I purchased the software but it just says go to the site and log in from the link.

Any ideas?

------
Clare

Machines: Juki F600, Juki 654 serger, Bernina 550 for art work, Janome Coverpro 1000cp barely used
A Singer Featherweight Centennial and an old Necci in the loft waiting for TLC

http://art-by-clare.blogspot.co.uk/

rivergum
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rivergum
Member since 12/17/06
Posts: 1757
Skill: Advanced
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In reply to Clareew <<


Date: 10/9/12 3:29 PM

Can you log in through the link again?

If not, contact sales. They will hopefully be more responsive than support.

------
Taking in is happier than letting out.

Sydney, Australia
theinsouciantstitcher.wordpress.com

Clareew
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Clareew  Friend of PR
UNITED KINGDOM
Member since 5/10/06
Posts: 1260
Skill: Intermediate
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In reply to rivergum <<


Date: 10/9/12 3:40 PM

I have logged in to the Pattern File website and it said Download software so I deleted and then reloaded the software but still no luck.

I will follow your advice and try sales (always works with mobile phone companies)

------
Clare

Machines: Juki F600, Juki 654 serger, Bernina 550 for art work, Janome Coverpro 1000cp barely used
A Singer Featherweight Centennial and an old Necci in the loft waiting for TLC

http://art-by-clare.blogspot.co.uk/

jenleeC
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jenleeC  Friend of PR
Western Australia Australia
Member since 6/4/11
Posts: 1174
Skill: Intermediate
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In reply to Clareew <<


Date: 10/9/12 8:00 PM

Clareew, I seem to recall something similar happening to me. If I am remembering correctly I went through the motions of 'buying' or registering the software again (can't remember the specific steps, sorry) and then typed in my original license key. This was the license key that was sent to me by email when I first registered the software - 16 digit alpha/numeric. HTH

------
Jenny, Perth, WA

Clareew
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Clareew  Friend of PR
UNITED KINGDOM
Member since 5/10/06
Posts: 1260
Skill: Intermediate
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In reply to jenleeC <<


Date: 10/10/12 3:54 AM

Jenlee, I have searched my emails and cannot find the licence key anywhere. I have the one saying I am now a fully paid member but can't find the key.

I will search further but I was hoping to have a reply from them before now.

------
Clare

Machines: Juki F600, Juki 654 serger, Bernina 550 for art work, Janome Coverpro 1000cp barely used
A Singer Featherweight Centennial and an old Necci in the loft waiting for TLC

http://art-by-clare.blogspot.co.uk/

jenleeC
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jenleeC  Friend of PR
Western Australia Australia
Member since 6/4/11
Posts: 1174
Skill: Intermediate
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In reply to Clareew <<


Date: 10/12/12 8:36 PM

Claire, have you had any success sorting this one out? I checked and my license key came in a email headed "PatternFile Registration Complete" with the note to "keep this in a safe place in case your need to re-register in the future". I have learned the hard way to always print out these registration codes and keep them.

I logged on and checked my profile but could not find the license key anywhere within the program. In the past the developer has been very responsive but I notice recently the site appears to be unmonitored! AWOL!

------
Jenny, Perth, WA

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