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vivadiva
vivadiva
Member since 11/24/11
Posts: 12
Skill: Intermediate
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Date: 10/17/12 9:30 AM

Dear everyone,
I am checking to see if other people have experienced any problems with delivery of patterns from the above website. I ordered on 30th September and received an order confirmation. Money was taken from my account. After two weeks I emailed them to see what the status of the order was, and received a one line email "We'll check". I've heard nothing else. I have been emailing daily and also tried calling the number on the receipt, but it has an odd message saying that it isn't a registered number.

Does anyone have any advice. I ordered from UK.
Thanks!
Susan

JocelynJ
JocelynJ
Member since 11/29/11
Posts: 374
Skill: Intermediate
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Date: 10/17/12 11:16 AM

I ordered 2 patterns from them a few weeks ago. I received them--maybe not in a timely manner, as I would from Amazon, but I could wait, so it was no big deal. I didn't need to contact them--but your problem sounds like a big deal. Nice to know ahead of time, tho I am sorry it happened to you.

vivadiva
vivadiva
Member since 11/24/11
Posts: 12
Skill: Intermediate
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In reply to JocelynJ <<


Date: 10/17/12 12:14 PM

Thank you Jocelyn. I just want to go ahead and sew the new patterns! I would just like them to email me to reassure me!!!

Best wishes,
Susan

IngridTheresa
IngridTheresa  Friend of PR
SOUTH AFRICA
Member since 7/23/10
Posts: 3
Skill: Intermediate
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Date: 10/18/12 6:31 AM

I've ordered from them a number of times (from South Africa) and only once waited longer than expected for international mail (and then the problem was with the local customs and excise). In general I can recommend them.

halleyscomet
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halleyscomet  Friend of PR
Pennsylvania USA
Member since 3/27/07
Posts: 1655
Skill: Intermediate
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Date: 10/18/12 10:20 AM

I've just downloaded patterns from them with no problems.

Patti B
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Patti B  Friend of PR
Member since 9/29/02
Posts: 2486
Skill: Intermediate
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Date: 10/18/12 10:35 AM

The only time I ordered from them wasn't a happy experience. The pattern was never sent, they responded to no emails and only refunded the cost when I said that I would be filing a complaint. Still no email. Other people may have success with them but they are permanently off my list.

------
Patti

R-r-r-ripping my way to fitting success

Miss Fairchild
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Miss Fairchild
USA
Member since 8/24/02
Posts: 7936
Skill: Advanced
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In reply to vivadiva <<


Date: 10/18/12 10:46 AM

I've ordered several non-downloadable patterns from them; only one wasn't in stock and they let me know about two weeks later. Come to find out, it was OOP. I've been pretty happy with them.

------
"Play the cards you are dealt, but choose who is sitting at the table"..AARP magazine

SEE MY ETSY SHOP HERE: http://www.etsy.com/shop/AuntMaymesAttic
My blog: http://auntmaymesattic.wordpress.com/

Elona
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Elona  Friend of PR
Member since 8/24/02
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Skill: Advanced
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In reply to vivadiva <<
thumbsup 1 member likes this.


Date: 10/18/12 11:22 AM

The owner, MargotG (Margot with a 't') is a member here at pr. You could pm her. I have usually found her very responsive.
-- Edited on 10/19/12 7:15 PM --

cocosloft
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cocosloft  Friend of PR
Florida USA
Member since 3/17/12
Posts: 355
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Date: 10/18/12 11:28 AM

I have always been happy with them, love that they have so many Indie pattern designers available.

------
Coco

vivadiva
vivadiva
Member since 11/24/11
Posts: 12
Skill: Intermediate
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Date: 10/18/12 4:41 PM

Thank you everyone for your comments. It reassures me that there must be a "blip". I shall work out how to pm Margo. Best wishes, susan

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