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Forum > Bugs/Errors and Bug Fixes > Can't log in to my account w/correct password & email ( Moderated by Pyrose, Deepika)

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wendyrb
wendyrb  Friend of PR
California USA
Member since 12/30/11
Posts: 4133
Skill: Advanced
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Date: 10/27/12 12:52 PM

I was buying the Kwik Sew pattern 3740, cowl top, and the screen hung up for a long time. I got a time out message. I tried to purchase again and access my account to check. Neither worked. Other PR pages opened just fine and I moved around the site. Then I found a screen that said my order was complete. However, still cannot open my account. And also, I want just 1 pattern. Concerned the 2nd attempt will appear as an order and I don't want it. Obviously need access to my account. Please help. Thanks.

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Always keep your words soft and sweet, just in case you have to eat them. Andy Rooney

Pfonzie- my honey Pfaff Creative Performance and Pfaff Passport, Bernina 930 and 830, Evolution and Enlighten sergers

Deepika
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Deepika  Friend of PR
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Went to PR Weekend!

Massachusetts USA
Member since 11/28/01
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In reply to wendyrb

Date: 10/27/12 12:54 PM

Hi Wendy,

Its working again.

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- Deepika
Founder, PatternReview.com
Blog: http://www.deepikablogs.com

wendyrb
wendyrb  Friend of PR
California USA
Member since 12/30/11
Posts: 4133
Skill: Advanced
Body Type:
Send Message

                                                     1 Replies



In reply to Deepika

Date: 10/27/12 1:06 PM

Thanks for your almost immediate reply, but not yet working on my end. The connection icon is spinning for a long while.

------
Always keep your words soft and sweet, just in case you have to eat them. Andy Rooney

Pfonzie- my honey Pfaff Creative Performance and Pfaff Passport, Bernina 930 and 830, Evolution and Enlighten sergers

wendyrb
wendyrb  Friend of PR
California USA
Member since 12/30/11
Posts: 4133
Skill: Advanced
Body Type:
Send Message

      



In reply to wendyrb

Date: 10/27/12 1:29 PM

Finally able to get to my account- phew! The Kwik Sew Pattern, just 1 is there and listed as processing. Fingers crossed the second attempt misfired and all is now well.

------
Always keep your words soft and sweet, just in case you have to eat them. Andy Rooney

Pfonzie- my honey Pfaff Creative Performance and Pfaff Passport, Bernina 930 and 830, Evolution and Enlighten sergers

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