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Message Board > Sewing Machines > Smarter by pfaff not so smart?? ( Moderated by Sharon1952, EleanorSews)

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Smarter by pfaff not so smart??
Or is it user error?
cowgirlcreates
cowgirlcreates
Intermediate
MB CANADA
Member since 6/30/12
Posts: 16
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Date: 12/13/12 11:16 AM

I shopped around a bit this fall, fell in love with the ambition 1.0, but decided I couldn't swallow $900 for one machine, because I wanted to get a serger too. So one day I ended up buying a smarter by pfaff c1100 pro and an older pink sergemate companion on eBay. I only paid $560 for the smarter which I think is a pretty good price? I have sewn on it for a couple weeks now but I'm getting more frustrated with it... The tension default is set at a 4 and in order to get even a decent straight stitch I have to increase it to 5.2 or higher, even then it is not consistent and I'm getting loops on the back of my material here and there. Not to mention that if I change the stitch, needle position or length it defaults the tension and I forget to fix the tension again I end up with a mess. The decorative stitches work fine at default tension but the stupid straight stitch is going to be the end of my patience I swear!! Anyone have similar problems or any insight on what to try?

Karen31
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Karen31
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USA
Member since 1/25/09
Posts: 1136
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In reply to cowgirlcreates <<


Date: 12/13/12 11:25 AM

Have you taken it back to your dealer to see if an adjustment is in order? It does seem odd that the deco stitches are ok, typically if the tension needs to be raised quite high for a good straight stitch it's because there is something caught within the tension discs/mechanism that needs to be cleared out. Also be sure to thread with presser foot up to avoid loops (doesn't mean the tension adjust isn't necessary, but threading with foot down will cause loops on bottom).

------
Karen

Julkane
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Julkane  Friend of PR
Intermediate
PA USA
Member since 9/14/07
Posts: 688
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In reply to cowgirlcreates <<


Date: 12/13/12 3:15 PM

When I was shopping for a new machine, I was told the Smarter was not being made in the Pfaff factory. It is made in the same factory as the Babylock Quest. I had bought the Quest about a year ago and within 3 months, after 3 major issues, gave it back. The motherboard failed and I had bobbin case issues. Just be sure you have all issues resolved while in warranty.

------
Elna Excellence 740, Pfaff Quilt expression 4.0, Janome 300E, Brother 8500D, Babylock Ellageo, Janome 900CPX CoverPro, Brother 5234 Project Runway Serger, Singer Treadle, Singer 66, Singer 99

http://juliannasjourney.blogspot.com/

cowgirlcreates
cowgirlcreates
Intermediate
MB CANADA
Member since 6/30/12
Posts: 16
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Date: 12/13/12 4:20 PM

That is part of my problem...I bought it on ebay... so no warranty... I do have a dealer nearby but I'm not sure how they feel about this machine...there is another repair place close by that has a good reputation so I'm going to see about taking it there.

Butter Bean
Butter Bean
Advanced Beginner
TX USA
Member since 11/2/11
Posts: 169
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In reply to cowgirlcreates <<


Date: 1/29/13 3:56 PM

Hi cowgirlcreates,

I have the Singer L-500 which is basically the same machine as yours and I have similar problems with the straight stitch especially on the bobbin side of the fabric the stitches get wonky and not straight or on top side of fabric it will sew straight for a few stitches and then it will have a wonky stitch here and there (looks bad to me). This also happens especially when I move the needle over to the left (Really looks bad). I've tried every thing I can think of. ( playing with bobbin case and needle (top) tension) It is very annoying to sew a whole seam only to find the top looks ok with a few wonky stitches here and there but when I turn it over and saw all the awful stitching on bobbin side of fabric. It does default the tension and change it back to 4 if you start changing things ( stitch length, width etc..) I wasn't noticing that the tension would default back to 4 at first either and my sewing would look terrible. I couldn't figure out what was going on it was very frustrating! I have a Janome with manual tension and it doesn't change unless I change it. It is very frustrating that the tension will not stay where you programmed it. Plus my mute button will not mute my machine. Just wanted to let you know you are not alone.

My Decorative stitches are also fine they stitch out beautifully, I don't get it either.

I've decided I don't like automatic tension it doesn't really work that well to me. I have even adjusted the bobbin case tension but it doesn't seem to help either.

A lot of Viking dealers are authorized to fix Singer machines as Viking, Pfaff and Singer are one company now, maybe they can look at your Pfaff. I am thinking of seeing what they can do about my machine. I bought it refurbised but it still has it's warranty. I just wanted to let you know so if you have a Viking, Singer or Pfaff dealer near you they should be able to help you. I have a Viking dealer here near me and they told me they can look at mine. Butter Bean

I keep editing to add things I forgot and fix errors in grammar

**** also I want to add 3 Feb 2013

I've noticed that it is very picky about thread, It does not seem to like coats and clark dual duty at least my machine won't work right ( tension really off ) with it. It seems to like metroscene plus and gutermann polyester. I can't figure out what type of cotton thread though. Maybe this might help.

-- Edited on 1/29/13 4:20 PM --
-- Edited on 1/29/13 4:44 PM --
-- Edited on 1/29/13 8:49 PM --
-- Edited on 1/29/13 8:54 PM --
-- Edited on 2/3/13 8:12 PM --

PortlandMaine
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PortlandMaine  Friend of PR
Advanced Beginner
ME USA
Member since 1/29/11
Posts: 2181
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Date: 1/29/13 4:54 PM

My mute button did not work either.

I was frustrated working with the machine also. There were days when it would work fine and I would think "How could I hate this machine?"

But, most days it was a PITA and I regretted buying it.

Many things drove me crazy - including the screws on the legs for the extension table, they would come loose all the time.

I hope you can get it fixed so you are happy or, get you money out of it when you sell it.

------
Quilting up a storm!

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