SIGNUP - FREE Membership and 1 FREE Sewing Lesson
| FAQ | Login
 

Forum > Miscellaneous > Great Customer Service RAVE ( Moderated by Deepika, EleanorSews, CynthiaSue)

Please LOGIN or Join PatternReview
Go to Page:
Great Customer Service RAVE
Who do you nominate?
Michelle T

Michelle T
Intermediate
British Columbia CANADA
Member since 8/24/02
Posts: 4525
Send Message

      
thumbsup 2 members like this.



Date: 12/18/12 11:12 AM

I have participated in more than one rant on this site.

I want to rave about Richard the Purolator (Canadian courier company attached to Canada Post), delivery man for my office.

He is great! Friendly, professional, polite and a great guy.

If he has a delivery addressed to my home he brings it to my office, because he knows I will be there to sign for it.

So who gives you great customer service?

------
Proud parent of a Dwight International School Honour Roll Student

jannw
starstarstarstar
jannw  Friend of PR
Intermediate
Washington USA
Member since 9/3/06
Posts: 8552
Send Message

      



In reply to Michelle T <<
thumbsup 6 members like this.


Date: 12/18/12 11:24 AM

Chloe at StyleArc!! To the extent of making one her employees take off the top she was wearing so the inside could be photo'd for me as I was having problems with it. And a followup email several days later to see if the problem had been resolved.

------
2009-113.25 yds
2010-115.5
2011-80.25+30+donated
2012 86.3 yds..
2013 21.0
Everyone who sews seriously has a stockpile of fabrics, because it is natural to purchase more than can be sewn in any one season" Singer, Timesaving Sewing, 1987

Mufffet
starstarstarstar
Mufffet  Friend of PR
Intermediate
Vermont USA
Member since 8/14/05
Posts: 11315
Send Message

      
thumbsup 1 member likes this.



Date: 12/18/12 11:42 AM

Newark Dressmaker Supply (Home Sew) has great customer service. I was called at home and asked a question about my order once, and it wasn't about faulty billing or anything. I cannot remember the question but I was stunned at the time by their asking me first! They have so many things - the catalog has more than the website - everything from threads to doll making supplies and in between. Love them. I think I have bought every notion there one time or another for my machine + more! They have some interesting fabrics for special purposes you don't see in other places - like Warm Tator, InsulShine, GripTight, and my very fav for pillow covers - Bohemian Ticking, which has an incredible thread count.

Bohemian Ticking

------
"Be kind whenever possible. It is always possible."
--Dalai Lama

I have sewing machines

kkkkaty
starstarstar
kkkkaty  Friend of PR
Intermediate
Utah USA
Member since 12/7/05
Posts: 2661
Send Message

      



In reply to Mufffet <<
thumbsup 2 members like this.


Date: 12/18/12 11:47 AM

Michael's Fabrics is fantastic, I have to say

------
Viking Lily 545
Viking Ruby
Bernina Activa 210
Brother 1034d

Re Becca
starstarstar
Re Becca
Intermediate
Member since 9/12/05
Posts: 2203
Send Message

      
thumbsup 3 members like this.



Date: 12/18/12 12:04 PM

Hands down, Pam Erny at Fashion Sewing Supply! She is always prompt to ship. When you send her an email asking for advise because you fused the interfacing to the worng side, she responds within 12 hours with how to solve the problem.

Also, Roz at Sew Much Fabric is always extremely helpful, generous and quick to handle things.

It strikes me as strange but maybe not, the best customer service that I ever receive is from small independent sewing suppliers.
The only customer service that compares to the sewing community is kate spade, but ya know...

------
http://beccabeckstuff.blogspot.com/

Damn the muslin, full speed ahead!

Lady_Mame
star
Lady_Mame
Intermediate
Washington USA
Member since 3/11/07
Posts: 2074
Send Message

      



In reply to kkkkaty <<


Date: 12/18/12 12:05 PM

Quote: kkkkaty
Michael's Fabrics is fantastic, I have to say

Mufffet -- you enabler you!

Michael's is indeed wonderful.

------
Needle Needle Straight and Slim, Dust and Sweep the House for Him! --Grimm Fairy Tales

lisalu
star
lisalu
Advanced Beginner
Georgia USA
Member since 10/5/08
Posts: 2256
Send Message

      
thumbsup 4 members like this.



Date: 12/18/12 12:50 PM

Yay, I love this topic! I want to make a more general rave - and SURPRISE - it is the United States Postal Service.

Yes, everyone here surely has at least one complaint with USPS. But take another look, because they have improved mightily in the last few years (maybe due to competition from Fed Ex and UPS?)

Example: I mailed a package Priority Mail ($17 for a 7 lb box) to my parents on Saturday afternoon. From Georgia to rural Minnesota. It arrived Monday morning, less than 48 hours!!!

And I want to make a shout out to the entire staff at the Sprayberry USPS Branch in Marietta, GA. Their customer service rivals that of any nice place of business in the area. They are above and beyond helpful, they use every possible tactic to serve customers expediently (like sending someone through the line to answer questions or give assistance before you reach the counter) and they are consistently pleasant and friendly. It has been a pleasure doing business at this branch this past year.

------
Jim (Singer 301), Margaret (Singer 201-2), Betty (Singer 15-91), Bud (Singer 503), Kathy (Singer 221), Liz (Singer 221 Centennial Edition)
http://runningstitches-mkb.blogspot.com/

WTG
WTG
Intermediate
Member since 3/18/03
Posts: 34
Send Message

      



Date: 12/18/12 3:28 PM

Simplicity Patterns customer service. They are great and very helpful.

nicegirl
starstarstarstar
nicegirl
Intermediate
District of Columbia USA
Member since 5/10/06
Posts: 1726
Send Message

      
thumbsup 5 members like this.



Date: 12/18/12 4:35 PM

I had a doctor appointment today. Let's just say, DC is not known for its customer service or its friendly receptionists. The receptionist was so pleasant the whole time, even when I asked her if I could get my blood drawn ASAP (I had to fast for the draw and was ready for a snack by that point as it was nearly noon) and to set me up on the system to view my test results online. These kinds of request would provoke an eye roll at best and outright rage at worst most places in DC. It was sooo nice.

------
http://theslapdashsewist.blogspot.com
=================
2007: purchased 115+, sewed 105+
So close to parity, yet so far

Trying again in 2008
Yards purchased: 133
Yards sewn: Somewhere around 95

2009? I give up

P.S.
P.S.
Intermediate
Member since 1/12/06
Posts: 49
Send Message

      
thumbsup 1 member likes this.



Date: 12/18/12 7:00 PM

Linda of EmmaOneSock.

Go to Page:
Please LOGIN or Join PatternReview

printable version Printable Version

* Advertising and soliciting is strictly prohibited on PatternReview.com. If you find a post which is not in agreement with our Terms and Conditions, please click on the Report Post button to report it. Miscellaneous >> Great Customer Service RAVE

 
adv. search»
pattern | machine | member
        
Online Class
Altering Pants
Altering Pants

Class Details

Online Class
Break your Serger Out of the Box
Break your Serger Out of the Box

Class Details

New Look 6025

photo
by: MrsCharism...

Review
BurdaStyle Magazine 01-2010-136

photo
by: tiadia

Review
SewBaby The Sleeve Saver Bib Pattern

SewBaby The Sleeve Saver Bib Pattern

More Info
Sewing Workshop 8th Avenue Skirt Pattern

Sewing Workshop 8th Avenue Skirt Pattern

More Info

Conditions of Use | Posting Guidelines | Privacy Policy | Shipping Rates | Returns & Refunds | Contact Us | About | New To PR | Advertising

Copyright © 2014 PatternReview.com® , OSATech, Inc. All rights reserved.