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What would you do?
Having fabric measured at cutting counter
sewingsilly
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sewingsilly
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Date: 7/31/13 1:27 PM

Recently I was at the cutting counter waiting when customer asked to have a roll of fabric measured. She wanted 10 yards and the tag on the roll said it had 10 yards on the roll. The girl at the cutting counter was angry that she had to measure the whole roll and fiddled with the electric rolling machine sliding the fabric every so often. She ended up measuring 10 1/8 yards and the woman wanting to purchase the entire roll. Now here's my question? If the store sent in a roll with a tag that was stamped 10 yards, but the angry sales girl measured 10 1/8 yards, should the woman be charged for the 1/8? The woman did not end up purchasing the fabric because she felt it was unfair that the company accounted for 10 yards not 10 1/8 yards. Doesn't seem like much, however the fabric was $39.95 per yard. Do you agree with the woman or the angry sales girl?

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KathySews
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Date: 7/31/13 1:38 PM

I would be a little annoyed as that customer also. That is an ugly store policy. I buy bolts of muslin at JoAnn and they scan the tag and enter the yardage on the tag.

kkkkaty
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In reply to sewingsilly <<
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Date: 7/31/13 1:39 PM

For what it's worth:

I purchased some fabric at a high-end store recently; the bolt had not been opened or cut yet, and the store owner was mortified to discover that some of the fabric was damaged! Badly damaged, serged together in some places, cut into more than one piece in other spots. So, I'd say unroll it and measure it, so you know what you are getting

and I interpret your question to mean that the customer wanted it measured, not necessarily that it was a store policy? or did I misunderstand?
-- Edited on 7/31/13 1:40 PM --

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PattiAnnJ
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Date: 7/31/13 1:55 PM

She should have paid by the measured yardage since the bolt was opened and could not be rewapped as it came from the factory.

To walk out over 4 1/2" of fabric was foolish.

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I dont give them Hell, I just tell the truth about them and they think its Hell. Harry Truman

"Improvise, adapt and overcome." - Clint Eastwood/Heartbreak Ridge

ShantiSeamstressing
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ShantiSeamstressing
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Date: 7/31/13 1:56 PM

Oh, dear. I so dislike these kinds of sticky situations. But I really see why the customer wanted it measured - and another poster here noted some of the possibilities that one never really knows until that fabric is rolled out.

Also, the more I think of it, there have been some occasions when I've needed 10 (or more) yards - always a home dec kind of project. I just did this a few months back for some yellow gingham I was turning into kitchen curtains. It was really inexpensive, nice but thin, so I knew I'd need them self-lined, in effect, so I needed 12+ yards of fabric. The lady didn't bat an eyelash, just began unrolling. This was at a Walmart. They've always been super-nice to deal with. Must have been a bad day for the saleslady, but I do think that the customer had a bona fide point and especially in today's economy, no one can afford to be paying more than they absolutely need to. But maybe the saleslady's grandmother just died, or a million other possibilities. I've found that most times, it's something else entirely that's causing the real problem. I just try to be as kind as I can and try to find some way to make light and pleasant conversation, and they usually mellow a bit and relax.

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craigrama
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Date: 7/31/13 1:57 PM

What PattieAnnJ said. Ditto

sewingsilly
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Date: 7/31/13 1:57 PM

The customer didn't know if it was a full roll or not. She needed 10 yards for her project, she just didn't want to pay for the carelessness of the angry sales girl. Her reasoning made sense to me. If the tag was marked 10 yards then the corporate office accounted for 10 yards. Why should the company make $$ on fictitious yardage or the customer pay for the end that was ruined with being taped to the roll. In the end the sales girl was even further annoyed because she wouldn't give in to the lady and then had to roll all the fabric back on the original roll. Guess it doesn't pay to be so incorporative.
-- Edited on 7/31/13 1:59 PM --

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PattiAnnJ
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Date: 7/31/13 2:03 PM

The clerks are not authorized to make deals.

There was $5.00 more fabric on the bolt and not enough for the customer to be so picky if she REALLY wanted the fabric.

Once the bolt is opened, the price is per measured yard.

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I dont give them Hell, I just tell the truth about them and they think its Hell. Harry Truman

"Improvise, adapt and overcome." - Clint Eastwood/Heartbreak Ridge

sewingsilly
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Date: 7/31/13 2:11 PM

Thanks for your opinion. I find it interesting.

I would not have purchased the fabric either, especially since the sales girl was so careless when she measured it. It's all about what's reasonable and fair to the individual.
BTW, there was no way to tell if the roll was new or not other than to measure it. It obviously was a full roll which delighted the customer. Too bad.....

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Date: 7/31/13 2:24 PM

She's a sales girl, isn't she getting paid to do what she just did, measure fabric and help customers? And if she isn't helping the customer then she isn't selling the fabric.

If I was buying expensive fabric I would want to see all ten yards before I bought, especially at JoAnns. You never know what flaws or joins are along that 10 yards.

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