Sewing Patterns, Pattern Review, Sewing Classes, Sewing Machines and Sewing Machine Reviews!
Platinum Sponsor: Stylish Fabric
Over 20,000 of high quality reorderable fabric

[SIGNUP - FREE Membership & 1 FREE Sewing Lesson ]
[Sewing Classes|Shopping Bag Your Shopping Bag|Login|Help]
Sewing Review and Pattern Reviews Sewing Knowledge Base Sewing Patterns Sewing Classes & Sewing Lessons Sewing Machine & Embroidery Machinery Sewing Message Boards Sewing merchants Blog Help/FAQ About Pattern Review
Enter your e-mail address:




Advanced Search
Tags
New to PR?
Sewing Machines
Compare Sewing Machines
Sewing Machine & Serger Reviews
Embroidery Machines
Sewing Reviews
Sewing Patterns
Review Gallery
Sewing Books
Sewing Supplies
Sewing Websites
Sewing Stores
Sewing Class Reviews
Sewing Expo Reviews
Sewing Tips & Techniques
Sewing Podcasts
NEW!Fabric Glossary
Sewing Review Requests Add a Review Request
Your Account
Edit Profile
My Page
Favorites
Wish List
Pattern Catalog
Notifications
Friends of PR
Join Friends of PR
Find a member
Deal Corner
Photo Album
Calendar
Chat Room
Chat Schedule
Chat Transcripts
Sewing Classifieds
Add a Classified
Sewing Contests
enter contest
contest report
contest gallery
Favorite Links
reviews with comments
merchant gallery
article archive
newsletter archive
Craft Resources
contact info
shipping rates
returns & refunds
testimonials

Platinum Sponsor - Stylish Fabric
Stylish Fabric
You are not logged in. Login here.



Message Board > Miscellaneous > What would you do? ( Moderated by Deepika, EleanorSews, CynthiaSue)

Please LOGIN or Join PatternReview
Go to Page:
What would you do?
Having fabric measured at cutting counter
sewingsilly
star
sewingsilly
Expert/Couture
FL USA
Member since 1/29/10
Posts: 903
Login to reply to this post

Date: 7/31/13 1:27 PM

Recently I was at the cutting counter waiting when customer asked to have a roll of fabric measured. She wanted 10 yards and the tag on the roll said it had 10 yards on the roll. The girl at the cutting counter was angry that she had to measure the whole roll and fiddled with the electric rolling machine sliding the fabric every so often. She ended up measuring 10 1/8 yards and the woman wanting to purchase the entire roll. Now here's my question? If the store sent in a roll with a tag that was stamped 10 yards, but the angry sales girl measured 10 1/8 yards, should the woman be charged for the 1/8? The woman did not end up purchasing the fabric because she felt it was unfair that the company accounted for 10 yards not 10 1/8 yards. Doesn't seem like much, however the fabric was $39.95 per yard. Do you agree with the woman or the angry sales girl?

------
strikesmyfancy-2013.blogspot.com

What's Meant for You Won't Pass You By.

KathySews
star
KathySews  Friend of PR
Advanced
MI USA
Member since 10/1/06
Posts: 3642
online now


Going to PR Weekend Austin!
Login to reply to this post

Date: 7/31/13 1:38 PM

I would be a little annoyed as that customer also. That is an ugly store policy. I buy bolts of muslin at JoAnn and they scan the tag and enter the yardage on the tag.

kkkkaty
starstarstar
kkkkaty  Friend of PR
Intermediate
UT USA
Member since 12/7/05
Posts: 2566
Login to reply to this post

In reply to sewingsilly <<
thumbsup 4 members like this.


Date: 7/31/13 1:39 PM

For what it's worth:

I purchased some fabric at a high-end store recently; the bolt had not been opened or cut yet, and the store owner was mortified to discover that some of the fabric was damaged! Badly damaged, serged together in some places, cut into more than one piece in other spots. So, I'd say unroll it and measure it, so you know what you are getting

and I interpret your question to mean that the customer wanted it measured, not necessarily that it was a store policy? or did I misunderstand?
-- Edited on 7/31/13 1:40 PM --

------
Viking Lily 545
Viking Ruby
Bernina Activa 210
Brother 1034d

PattiAnnJ
star
PattiAnnJ
Advanced
OH USA
Member since 12/3/06
Posts: 6839
Login to reply to this post

In reply to sewingsilly <<
thumbsup 15 members like this.


Date: 7/31/13 1:55 PM

She should have paid by the measured yardage since the bolt was opened and could not be rewapped as it came from the factory.

To walk out over 4 1/2" of fabric was foolish.

------
I dont give them Hell, I just tell the truth about them and they think its Hell. Harry Truman

"Improvise, adapt and overcome." - Clint Eastwood/Heartbreak Ridge

ShantiSeamstressing
star
ShantiSeamstressing
Advanced Beginner
Member since 6/11/10
Posts: 1575
Login to reply to this post

thumbsup 9 members like this.
Date: 7/31/13 1:56 PM

Oh, dear. I so dislike these kinds of sticky situations. But I really see why the customer wanted it measured - and another poster here noted some of the possibilities that one never really knows until that fabric is rolled out.

Also, the more I think of it, there have been some occasions when I've needed 10 (or more) yards - always a home dec kind of project. I just did this a few months back for some yellow gingham I was turning into kitchen curtains. It was really inexpensive, nice but thin, so I knew I'd need them self-lined, in effect, so I needed 12+ yards of fabric. The lady didn't bat an eyelash, just began unrolling. This was at a Walmart. They've always been super-nice to deal with. Must have been a bad day for the saleslady, but I do think that the customer had a bona fide point and especially in today's economy, no one can afford to be paying more than they absolutely need to. But maybe the saleslady's grandmother just died, or a million other possibilities. I've found that most times, it's something else entirely that's causing the real problem. I just try to be as kind as I can and try to find some way to make light and pleasant conversation, and they usually mellow a bit and relax.

craigrama
star
craigrama
Advanced Beginner
TX USA
Member since 10/30/11
Posts: 85
Login to reply to this post

thumbsup 3 members like this.
Date: 7/31/13 1:57 PM

What PattieAnnJ said. Ditto

sewingsilly
star
sewingsilly
Expert/Couture
FL USA
Member since 1/29/10
Posts: 903
Login to reply to this post

In reply to kkkkaty <<
thumbsup 3 members like this.


Date: 7/31/13 1:57 PM

The customer didn't know if it was a full roll or not. She needed 10 yards for her project, she just didn't want to pay for the carelessness of the angry sales girl. Her reasoning made sense to me. If the tag was marked 10 yards then the corporate office accounted for 10 yards. Why should the company make $$ on fictitious yardage or the customer pay for the end that was ruined with being taped to the roll. In the end the sales girl was even further annoyed because she wouldn't give in to the lady and then had to roll all the fabric back on the original roll. Guess it doesn't pay to be so incorporative.
-- Edited on 7/31/13 1:59 PM --

------
strikesmyfancy-2013.blogspot.com

What's Meant for You Won't Pass You By.

PattiAnnJ
star
PattiAnnJ
Advanced
OH USA
Member since 12/3/06
Posts: 6839
Login to reply to this post

thumbsup 3 members like this.
Date: 7/31/13 2:03 PM

The clerks are not authorized to make deals.

There was $5.00 more fabric on the bolt and not enough for the customer to be so picky if she REALLY wanted the fabric.

Once the bolt is opened, the price is per measured yard.

------
I dont give them Hell, I just tell the truth about them and they think its Hell. Harry Truman

"Improvise, adapt and overcome." - Clint Eastwood/Heartbreak Ridge

sewingsilly
star
sewingsilly
Expert/Couture
FL USA
Member since 1/29/10
Posts: 903
Login to reply to this post

In reply to PattiAnnJ <<
thumbsup 2 members like this.


Date: 7/31/13 2:11 PM

Thanks for your opinion. I find it interesting.

I would not have purchased the fabric either, especially since the sales girl was so careless when she measured it. It's all about what's reasonable and fair to the individual.
BTW, there was no way to tell if the roll was new or not other than to measure it. It obviously was a full roll which delighted the customer. Too bad.....

------
strikesmyfancy-2013.blogspot.com

What's Meant for You Won't Pass You By.

Sewliz
star
Sewliz  Friend of PR
CO USA
Member since 6/22/04
Posts: 4315
Login to reply to this post

In reply to sewingsilly <<
thumbsup 20 members like this.


Date: 7/31/13 2:24 PM

She's a sales girl, isn't she getting paid to do what she just did, measure fabric and help customers? And if she isn't helping the customer then she isn't selling the fabric.

If I was buying expensive fabric I would want to see all ten yards before I bought, especially at JoAnns. You never know what flaws or joins are along that 10 yards.

------
Liz

thefittinglife.blogspot.com

Go to Page:
Please LOGIN or Join PatternReview
printable version Printable Version

* Advertising and soliciting is strictly prohibited on PatternReview.com. If you find a post which is not in agreement with our Terms and Conditions, please click on the Report Post button to report it. Miscellaneous >> What would you do?

Merchants on PR
Fitz Like a Glove Ironing Board Cover
Made In Australia
Deals!
SewBaby
Unique Sewing Patterns
Deals!
Budo Bear Designs
Asian Designs
Web site
Gwyn Hug
Fabric Shopping Help!
Deals!
Lanetzliving Vintage Sewing Patterns
Vintage Sewing Patterns
Deals!

Copyright © 2014 PatternReview.com® , OSATech, Inc. All rights reserved.
Conditions of Use | Posting Guidelines | Privacy Policy | Contact Us
Online Sewing Classes
Fit the Tee to a T
Fee: $29.00
(Regular $49.00)
Fit the Tee to a T

Online Sewing Classes
The Contemporary Couture Jacket
Fee: $49.00
(Regular $49.00)
The Contemporary Couture Jacket

Kwik Sew 3336 Misses Skirts
photo
Review by ClaireF in... on 8/8/09
Read Review

Jackets for Real People DVD
Jackets for Real People DVD

Details
Price: $24.95
Add to Bag Add to Bag

Jamie Christina Lark Paper Pattern
Jamie Christina Lark Paper Pattern

Details
Price: $14.95
Add to Bag Add to Bag

Salme Playsuit Digital Pattern
Salme Playsuit Digital Pattern

Details
Price: $8.00
Add to Bag Add to Bag

Sis Boom Lucy Dress Digital Pattern
Sis Boom Lucy Dress Digital Pattern

Details
Price: $10.00
Add to Bag Add to Bag

New Look 6108
photo
Review by grays08 on 6/13/13
Read Review

Vogue 1388 Pattern ( Size 16-18-20-22-24 )
Vogue 1388 Pattern ( Size 16-18-20-22-24 )

Details
Price: $30.00
Add to Bag Add to Bag

Burda 7880 Pattern
Burda 7880 Pattern

Details
Price: $14.95
Add to Bag Add to Bag

Subscribe to PR Message Board Feed Subscribe to the PR Message Board Feed Add to My Yahoo! Subscribe at NewsGator Online Subscribe at Bloglines Add to MyMSN