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Message Board > Fabrics and more... > Done with Fabric.com ( Moderated by CynthiaSue)

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Done with Fabric.com
:-(
MrsCharisma
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MrsCharisma  Friend of PR
Advanced Beginner
MN USA
Member since 2/1/13
Posts: 2341
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thumbsup 1 member likes this.
Date: 8/2/13 9:28 AM

I really do like their website...the selection is great, the prices are competitive, they have good sales and the free shipping is enticing.

BUT, the first time I ordered from them I got shortchanged on my fabric. Like by several inches...enough on one cut that I couldn't make the top I was intending to make...I needed that fabric.

On my most recent order, I ordered some striped knit that ended up being sold out, no problem. They refunded me. But when I got my order, I was thoroughly confused as to why I'd order just 1.5 yards of a suiting fabric (I don't wear many skirts). After wrestling with it I went back and found my email order confirmation -- I'd ordered 2 yards of that wool suiting. They just substituted 1.5 yards without asking me.

Yes, they refunded me for the 0.5 yard but what am I supposed to do with this fabric now?

Meh.

------
Nakisha
www.sewcraftychemist.blogspot.com
Singer Talent 3321 | Brother 1034D

My Big 4 Sizing: Medium | Tops 14/16 | Pants 18 | Skirts 16/18.

My Measurements: 36 HB | 38.5 FB | 34 W | 44 Hip

JKimes
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JKimes  Friend of PR
Expert/Couture
TX USA
Member since 11/4/05
Posts: 503

Going to PR Weekend Austin!
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thumbsup 4 members like this.
Date: 8/2/13 10:31 AM

Sorry for that bad fabric experience.

I had a similar experience with a site I ordered buttons from (need to look up the name).
I was excited that they had good quality shirt buttons in all the needed sizes. They sent me 5 when I ordered 12. sigh

MANY years ago I worked for a clothing manufacturer--they had a box you could check on the order form that said "ship complete sets only".
I think these sites need to do the same.

Juliette

------
Juliette near Austin, TX
Bernina 830LE
Bernina 350PE
Babylock Evolution
ElnaPro 905DCX

Janie Viers
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Janie Viers  Friend of PR
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OH USA
Member since 4/8/02
Posts: 2413
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thumbsup 1 member likes this.
Date: 8/2/13 10:49 AM

I think I heard that Amazon bought fabric.com out. I have noticed that their "big" sales are like 15% off max. I may buy but will do so only for items that only seem available from them.

------
JanieV

MrsCharisma
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MrsCharisma  Friend of PR
Advanced Beginner
MN USA
Member since 2/1/13
Posts: 2341
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thumbsup 5 members like this.
Date: 8/2/13 10:51 AM

I am not a huge fan of Amazon...ugh.

I think the short fabric is more of a deal breaker but then two not-so-good experiences within 2 months makes me mark them off my list.

------
Nakisha
www.sewcraftychemist.blogspot.com
Singer Talent 3321 | Brother 1034D

My Big 4 Sizing: Medium | Tops 14/16 | Pants 18 | Skirts 16/18.

My Measurements: 36 HB | 38.5 FB | 34 W | 44 Hip

AnneM
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AnneM  Friend of PR
Intermediate
MA USA
Member since 7/30/02
Posts: 6998
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thumbsup 14 members like this.
Date: 8/2/13 11:12 AM

They should refund you the entire amount. A store should never send less than you ordered! (At least not without specifically asking you.)

Definitely contact them & tell them to refund, & you'd be happy to send it back if they pay the return postage (since it was their mistake).

------
With a great wardrobe that's still in the flat-fabric stage.

MrsCharisma
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MrsCharisma  Friend of PR
Advanced Beginner
MN USA
Member since 2/1/13
Posts: 2341
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In reply to AnneM <<


Date: 8/2/13 11:24 AM

I think I'll do that Anne. I was just going to settle for making a skirt even though I don't wear skirts much and DEFINITELY not in the winter.

We'll see what they say. Thanks!

------
Nakisha
www.sewcraftychemist.blogspot.com
Singer Talent 3321 | Brother 1034D

My Big 4 Sizing: Medium | Tops 14/16 | Pants 18 | Skirts 16/18.

My Measurements: 36 HB | 38.5 FB | 34 W | 44 Hip

lelliebunny
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lelliebunny  Friend of PR
Advanced Beginner
WA USA
Member since 12/24/12
Posts: 1033
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In reply to Janie Viers <<


Date: 8/2/13 12:26 PM

sorry to hear that you had a negative experience. i do wish they would have a checkbox or something for what to do if they don't have the full amount available.

i found some old articles from june 2008 saying that amazon had just bought fabric.com

i just hate that they take a long time to ship and then it takes 6 business days in transit to get to me. ugh!

------
i'm a PFAFF girl at heart that has an occasional affair with other brands.

http://thetruthaboutsewing.blogspot.com

Chemical
Chemical
Beginner
IL USA
Member since 1/23/08
Posts: 342
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thumbsup 7 members like this.
Date: 8/2/13 2:15 PM

I'm glad you're contacting them. They shouldn't be sending you partial cuts-- really they should know better! Please let us know what happens with the CS. I'm interested in hearing how it turns out. I like fabric.com but a partial cut would would make me very unhappy As they specialize in fabric they should understand that you need a certain amount for a project-- or otherwise it's a no go.

------
doll/human yardage used in 2014: 3/13.5
doll/human yardage bought in 2014: 26/31.5
current doll/human stash: 41.5/????!

MrsCharisma
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MrsCharisma  Friend of PR
Advanced Beginner
MN USA
Member since 2/1/13
Posts: 2341
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In reply to Chemical <<
thumbsup 3 members like this.


Date: 8/2/13 2:41 PM

I mean, right Chemical!?!? Did the person cutting not stop to consider that I was probably ordering fabric for a project of some sort and that 1.5 yd is VERY different from 2.0!?

Goodness gracious.

I sent an email. Will report back when I get a response.

------
Nakisha
www.sewcraftychemist.blogspot.com
Singer Talent 3321 | Brother 1034D

My Big 4 Sizing: Medium | Tops 14/16 | Pants 18 | Skirts 16/18.

My Measurements: 36 HB | 38.5 FB | 34 W | 44 Hip

Debbie Cook
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Debbie Cook
USA
Member since 4/11/02
Posts: 9703
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thumbsup 8 members like this.
Date: 8/2/13 3:13 PM

Fabric.com has a no-hassle return policy. They will pay for return postage. Even if you simply don't like a fabric after receiving it, they will still pay for the return and will refund you 100%. I think they have one of the best return policies going, and I think you'll be happy with that. Still, they shouldn't have shorted the cut ...

------
--
"I base my fashion sense on what doesn't itch." Gilda Radner
http://stitchesandseams.blogspot.com

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